GoFundMe
Director, Product & Community Policy San Francisco, CA
GoFundMe, Mississippi State, Mississippi, us, 39762
Want to help us help others? We’re hiring!
Before applying for this role, please read the following information about this opportunity found below. GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe team is searching for our next Director, Product & Community Policy to help lead our company’s approach to building and operationalizing the rules that govern community conduct and behavior on the GoFundMe platform. This role will define the policies that underpin a safe, inclusive, and pro-social environment, furthering our mission to help people help each other through compassion and generosity. You will lead how we balance expression with safety, especially in a world of fast-growing video, user-generated content, nonhuman agents, and social virality.
Reporting directly to the Chief Marketing and Corporate Affairs Officer, you will sit at the center of a deeply cross-functional mandate that spans product development, legal and compliance, trust & safety, marketing, communications, customer success, and community engagement. This is not just about managing content—it’s about shaping the norms and systems that define what kind of community we believe will generate the largest prosocial marketplace in the world.
Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 2x a week.
Responsibilities
Set the behavioral rules for the platform: Define and continuously evolve our global identity expression, content, and community standards, reflecting legal requirements, cultural norms, and GoFundMe’s values of dignity, safety, and trust.
Operationalize content moderation at scale: Design enforcement frameworks—both human and machine-powered, as well as community-powered—that can rapidly, fairly, and transparently address content that violates our rules or puts users at risk.
Partner with trust and safety, compliance, product, engineering, and design: Ensure product experiences embed safety and integrity by design, particularly as we scale live video, AI-powered sharing, supporter profiles, and new fundraising formats.
Respond decisively in high-stakes environments: Lead coordinated responses to emerging crises, viral content, disinformation, and fundraisers that spark media or regulatory attention.
Build alignment across internal stakeholders: Work with Legal, Compliance, Trust & Safety, Marketing, Customer Care, .org, and Engineering to ensure consistent policy understanding and execution across the business.
Contribute to GoFundMe’s public leadership on platform responsibility: Engage with external stakeholders—regulators, nonprofits, advocacy groups, journalists—to explain and defend our approach to content governance and platform safety.
Advance pro-social design and community norms: Help ensure our policies not only prevent harm, but actively promote dignity, hope, and agency among organizers, donors, and communities.
Qualifications
A content policy leader with 10+ years in trust & safety, platform integrity, content moderation, or product policy at a major platform, marketplace, or media company.
A strategic thinker and principled decision-maker, skilled in navigating nuanced questions around speech, safety, misinformation, and abuse across global contexts.
Deeply experienced in managing UGC and live content, including video, AI-generated media, and real-time user interaction.
Skilled in cross-functional execution and collaboration across product, engineering, legal, and public affairs.
Adept at leading through ambiguity, with the judgment to balance risk, reputation, and mission alignment.
Culturally fluent and globally aware, with experience designing policies for international markets and diverse communities.
Motivated by the mission of building a more compassionate internet and ensuring platform integrity at moments of real-world consequence.
Preferred Qualifications
Crisis response or geopolitical content moderation experience.
Policy leadership during high-velocity product growth (especially video, payments, or AI).
Knowledge of global content regulations (e.g., DSA, Section 230, GDPR).
Experience working with community or civil society organizations to co-develop safety practices.
Benefits
Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year.
Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together.
Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits.
Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow.
Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Community Engagement : Make a difference through our volunteering and Gives Back programs.
We live by our core values:
impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
The total annual base salary for this full-time position is $174,500 - $262,000 + bonus + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY 24 annual report.
For recent company news and announcements, visit our Newsroom.
Apply for this job *
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile *
Website
Do you require any employment authorization sponsorship now or in the future? * Select...
How did you hear about this job? If you heard about this role from a current GoFundMe employee, please list their name here as well. *
Where are you located? *
Our mission at GoFundMe is, "Help people help each other." Can you share a time when you’ve helped someone recently, big or small?
By typing my name below, I confirm that the facts set forth in this application, including any additional information provided in my resume or other supplementary materials, are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions or misrepresentations may result in my dismissal. I authorize GoFundMe to verify all information I have provided and to contact any provided references. *
A little more about you GoFundMe is where we help people help each other. Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day.
You’ll see two sections below. The first section is a list of voluntary self-identification options so you can share what makes you, you! We want to understand the big picture of our employees’ identities, expressions, and abilities. The second section looks similar with slightly fewer specifics, and that one is for our company’s government reporting. Both of these sections are optional, and kept confidential. Your responses or your choice to opt-out have no influence on the hiring process for this role.
What is your gender? Select...
What is your sexual orientation? Select...
What is your ethnicity? Select...
Select...
I have a physical disability Select...
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in GoFundMe’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation or who would be entitled to compensation but for military retired pay; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select…
Voluntary Self-Identification of Disability Form CC-305
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Expires 04/30/2026
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs OFCCP website at dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis
Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature
Traumatic brain injury
Disability Status Select…
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Before applying for this role, please read the following information about this opportunity found below. GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe team is searching for our next Director, Product & Community Policy to help lead our company’s approach to building and operationalizing the rules that govern community conduct and behavior on the GoFundMe platform. This role will define the policies that underpin a safe, inclusive, and pro-social environment, furthering our mission to help people help each other through compassion and generosity. You will lead how we balance expression with safety, especially in a world of fast-growing video, user-generated content, nonhuman agents, and social virality.
Reporting directly to the Chief Marketing and Corporate Affairs Officer, you will sit at the center of a deeply cross-functional mandate that spans product development, legal and compliance, trust & safety, marketing, communications, customer success, and community engagement. This is not just about managing content—it’s about shaping the norms and systems that define what kind of community we believe will generate the largest prosocial marketplace in the world.
Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 2x a week.
Responsibilities
Set the behavioral rules for the platform: Define and continuously evolve our global identity expression, content, and community standards, reflecting legal requirements, cultural norms, and GoFundMe’s values of dignity, safety, and trust.
Operationalize content moderation at scale: Design enforcement frameworks—both human and machine-powered, as well as community-powered—that can rapidly, fairly, and transparently address content that violates our rules or puts users at risk.
Partner with trust and safety, compliance, product, engineering, and design: Ensure product experiences embed safety and integrity by design, particularly as we scale live video, AI-powered sharing, supporter profiles, and new fundraising formats.
Respond decisively in high-stakes environments: Lead coordinated responses to emerging crises, viral content, disinformation, and fundraisers that spark media or regulatory attention.
Build alignment across internal stakeholders: Work with Legal, Compliance, Trust & Safety, Marketing, Customer Care, .org, and Engineering to ensure consistent policy understanding and execution across the business.
Contribute to GoFundMe’s public leadership on platform responsibility: Engage with external stakeholders—regulators, nonprofits, advocacy groups, journalists—to explain and defend our approach to content governance and platform safety.
Advance pro-social design and community norms: Help ensure our policies not only prevent harm, but actively promote dignity, hope, and agency among organizers, donors, and communities.
Qualifications
A content policy leader with 10+ years in trust & safety, platform integrity, content moderation, or product policy at a major platform, marketplace, or media company.
A strategic thinker and principled decision-maker, skilled in navigating nuanced questions around speech, safety, misinformation, and abuse across global contexts.
Deeply experienced in managing UGC and live content, including video, AI-generated media, and real-time user interaction.
Skilled in cross-functional execution and collaboration across product, engineering, legal, and public affairs.
Adept at leading through ambiguity, with the judgment to balance risk, reputation, and mission alignment.
Culturally fluent and globally aware, with experience designing policies for international markets and diverse communities.
Motivated by the mission of building a more compassionate internet and ensuring platform integrity at moments of real-world consequence.
Preferred Qualifications
Crisis response or geopolitical content moderation experience.
Policy leadership during high-velocity product growth (especially video, payments, or AI).
Knowledge of global content regulations (e.g., DSA, Section 230, GDPR).
Experience working with community or civil society organizations to co-develop safety practices.
Benefits
Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year.
Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together.
Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits.
Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow.
Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Community Engagement : Make a difference through our volunteering and Gives Back programs.
We live by our core values:
impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
The total annual base salary for this full-time position is $174,500 - $262,000 + bonus + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY 24 annual report.
For recent company news and announcements, visit our Newsroom.
Apply for this job *
indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile *
Website
Do you require any employment authorization sponsorship now or in the future? * Select...
How did you hear about this job? If you heard about this role from a current GoFundMe employee, please list their name here as well. *
Where are you located? *
Our mission at GoFundMe is, "Help people help each other." Can you share a time when you’ve helped someone recently, big or small?
By typing my name below, I confirm that the facts set forth in this application, including any additional information provided in my resume or other supplementary materials, are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions or misrepresentations may result in my dismissal. I authorize GoFundMe to verify all information I have provided and to contact any provided references. *
A little more about you GoFundMe is where we help people help each other. Help comes in many different shapes and sizes, and so we aim to hire a team who reflects the diverse backgrounds, experiences, lifestyles and values of the people who come to the platform every day.
You’ll see two sections below. The first section is a list of voluntary self-identification options so you can share what makes you, you! We want to understand the big picture of our employees’ identities, expressions, and abilities. The second section looks similar with slightly fewer specifics, and that one is for our company’s government reporting. Both of these sections are optional, and kept confidential. Your responses or your choice to opt-out have no influence on the hiring process for this role.
What is your gender? Select...
What is your sexual orientation? Select...
What is your ethnicity? Select...
Select...
I have a physical disability Select...
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in GoFundMe’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation or who would be entitled to compensation but for military retired pay; or a person who was discharged or released from active duty because of a service-connected disability.
A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select…
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs OFCCP website at dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis
Neurodivergence, for example, ADHD, autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature
Traumatic brain injury
Disability Status Select…
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr