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Gallagher

Senior Client Service Manager

Gallagher, Chicago, Illinois, United States, 60290

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Overview

Make your application after reading the following skill and qualification requirements for this position. Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you. So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Base pay range $70,500.00/yr - $117,500.00/yr

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.

Secure existing business and drive the sale of additional services and lines of coverage.

Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.

Guide your team members in addressing a client’s risk management needs through consultative conversations.

Mentor Client Service team members through continuous learning, transparent feedback and strong talent development.

Conduct periodic audits to ensure compliance standards and service levels are met.

Maintain accurate client and policy data and documents within Gallagher systems.

Use Gallagher's technology to improve your productivity and quality.

Skills for Success

Utilize your resilient and adaptable mentality in the face of shifting priorities while developing internal and external relationships.

Eagerness to collaborate with all Gallagher teams and employees.

About You

Bachelor's degree with 5+ years client service and/or claims management experience - OR - High School degree/GED with 10+ years client service and/or claims management experience

Producer's License

Ability to travel

Proficiency in Microsoft Office

Preferred

Previous insurance knowledge and experience managing client relationships

Solid financial acumen

Previous experience working in Hybrid work setting

Behaviors

Proficient in using technology as a tool to maximize productivity and quality

Strong written and verbal communication skills

Comfortably engages others in consultative discussion

Effectively manages/balances multiple and sometimes competing priorities

Works in a self-directed manner

Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including, but not limited to previous experience, education, geographic pay markets, complexity or scope, specialized skill set, lines of business or practice area, supply/demand, and scheduled hours. In addition to a competitive salary, Gallagher offers a wide range of benefits and opportunities for career growth.

Minimum core benefits (may vary by job level):

Medical/dental/vision plans, which start from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

Inclusion and Equal Opportunity Gallagher is an equal opportunity employer. We value inclusion and diversity and are committed to providing reasonable accommodations as required by applicable laws. We prohibit discrimination based on protected characteristics and other status as defined by law.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Business Development and Sales

Industries

Insurance

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