Hyatt
Overview
Ensure you read the information regarding this opportunity thoroughly before making an application. Hyatt Place, New York City Times Square, seeks an enthusiastic and experienced Director of Front Office to join our TEAM. If you're looking for a rewarding leadership role and enjoy providing excellent customer service, consider this opportunity!
T.E.A.M. Together Everyone Achieves More
As Director of Front Office, you will mentor our dynamic front office TEAM, ensuring outstanding customer service and delivering positive guest experiences. Our ideal candidate is a compassionate leader who encourages, values, and empowers their TEAM to achieve greatness and success.
Job Description The purpose of a Director of Front Office is to deliver consistent results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.
Essential Duties and Responsibilities
Passion for providing guests with exceptional service and experiences.
Works with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel.
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
Works with the Director of Rooms to develop action plans as necessary to achieve expected guest satisfaction scores.
Effectively trains guest service agents on proper front desk procedures and service standards.
Recruits, interviews, and selects the most qualified candidates for front desk positions in conjunction with the Director of Rooms.
Prepare weekly schedules for front office staff.
Address performance deficiencies of front office staff through coaching and disciplinary actions.
Complete performance evaluations for front office staff.
Responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
Ensures guest service agents comply with clean, neat uniforms and name badges.
Provide required reports in a timely fashion and of a quality that can be shared with corporate.
Ensure rates are accurate and monitored daily.
Is proficient at managing inventory in the property management system.
Review Night Audit reports daily.
Open availability. Must be able to work AM, PM, and Overnight shifts when needed.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Work efficiently in a fast-paced environment.
Performs any other duties as requested by supervisor.
Qualifications
2 years minimum in a managerial role within the hospitality industry
Must be proficient in MS Excel and MS Word.
Schedule flexibility; long hours are sometimes required.
Compensation The anticipated compensation range for the position for applicants working in NYC is $80-85,000 annually. The annual salary offered to a successful candidate will depend on factors including, but not limited to, years of experience, industry experience, and education.
Perks Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Seniority level Director
Employment type Full-time
Job function Management Manufacturing
Industries Hospitality
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Ensure you read the information regarding this opportunity thoroughly before making an application. Hyatt Place, New York City Times Square, seeks an enthusiastic and experienced Director of Front Office to join our TEAM. If you're looking for a rewarding leadership role and enjoy providing excellent customer service, consider this opportunity!
T.E.A.M. Together Everyone Achieves More
As Director of Front Office, you will mentor our dynamic front office TEAM, ensuring outstanding customer service and delivering positive guest experiences. Our ideal candidate is a compassionate leader who encourages, values, and empowers their TEAM to achieve greatness and success.
Job Description The purpose of a Director of Front Office is to deliver consistent results that contribute to the overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.
Essential Duties and Responsibilities
Passion for providing guests with exceptional service and experiences.
Works with the Director of Rooms to achieve and exceed guest satisfaction scores in all areas of the hotel.
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
Works with the Director of Rooms to develop action plans as necessary to achieve expected guest satisfaction scores.
Effectively trains guest service agents on proper front desk procedures and service standards.
Recruits, interviews, and selects the most qualified candidates for front desk positions in conjunction with the Director of Rooms.
Prepare weekly schedules for front office staff.
Address performance deficiencies of front office staff through coaching and disciplinary actions.
Complete performance evaluations for front office staff.
Responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
Ensures guest service agents comply with clean, neat uniforms and name badges.
Provide required reports in a timely fashion and of a quality that can be shared with corporate.
Ensure rates are accurate and monitored daily.
Is proficient at managing inventory in the property management system.
Review Night Audit reports daily.
Open availability. Must be able to work AM, PM, and Overnight shifts when needed.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Work efficiently in a fast-paced environment.
Performs any other duties as requested by supervisor.
Qualifications
2 years minimum in a managerial role within the hospitality industry
Must be proficient in MS Excel and MS Word.
Schedule flexibility; long hours are sometimes required.
Compensation The anticipated compensation range for the position for applicants working in NYC is $80-85,000 annually. The annual salary offered to a successful candidate will depend on factors including, but not limited to, years of experience, industry experience, and education.
Perks Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Seniority level Director
Employment type Full-time
Job function Management Manufacturing
Industries Hospitality
#J-18808-Ljbffr