MITRE
Junior Systems Administrator
Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challengesand we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every dayworking for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities for career growth, and a culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership. If this sounds like the choice you want to make, then choose MITRE - and make a difference with us. Role & Responsibilities
Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and user requests while adhering to established SLAs (Service Level Agreements). System Administration: Perform routine maintenance tasks, such as user account management, password resets, access provisioning, and basic troubleshooting for hardware, software, and network-related issues. Documentation and Knowledge Base Maintenance: Create, update, and maintain technical documentation, user guides, and knowledge base articles to improve efficiency and empower end-users to resolve common issues independently. Escalation and Collaboration: Collaborate with higher-level IT teams or vendors to escalate complex issues, ensuring proper communication and follow-up until resolution. Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to management and identifying opportunities for process improvement. Training and Support: Provide guidance and training to junior service desk staff and end-users, promoting best practices and ensuring consistent adherence to Classified IT policies and procedures. Basic Qualifications
Typically requires a bachelor's degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience. Active Top-Secret Clearance. In accordance with DoD 8570.01M, the selected individual must meet the requirements of an IAT Level II as a condition of employment and computing environment training/certification. Security+ Certification / 8570 Certification IAT Level II (Must possess certification within 6-months of hire date) 1+ year of relevant system administration experience This position has an on-site requirement of 5 days a week on-site. Preferred Qualifications
Excellent verbal and written communication skills to interact effectively with users, stakeholders, and security personnel while maintaining professionalism in a high-stakes environment. Experience with classified IT systems, including secure networks (e.g., SIPRNet, JWICS), secure file transfer protocols, and government-approved software and hardware. Demonstrated ability to follow strict procedures, document actions accurately, and ensure compliance with security policies and operational guidelines. Ability to work under pressure, adapt to rapidly changing priorities, and think critically to resolve issues in a secure and dynamic environment. Experience working in cross-functional teams, including security, network, and systems administrators, to ensure seamless operations in a classified setting. Salary compensation range and midpoint: $99,000 - $124,000 - $149,000 Annual Onsite
Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challengesand we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every dayworking for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities for career growth, and a culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership. If this sounds like the choice you want to make, then choose MITRE - and make a difference with us. Role & Responsibilities
Incident and Request Management: Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and user requests while adhering to established SLAs (Service Level Agreements). System Administration: Perform routine maintenance tasks, such as user account management, password resets, access provisioning, and basic troubleshooting for hardware, software, and network-related issues. Documentation and Knowledge Base Maintenance: Create, update, and maintain technical documentation, user guides, and knowledge base articles to improve efficiency and empower end-users to resolve common issues independently. Escalation and Collaboration: Collaborate with higher-level IT teams or vendors to escalate complex issues, ensuring proper communication and follow-up until resolution. Monitoring and Reporting: Monitor system performance, service desk metrics, and ticket trends, providing regular reports to management and identifying opportunities for process improvement. Training and Support: Provide guidance and training to junior service desk staff and end-users, promoting best practices and ensuring consistent adherence to Classified IT policies and procedures. Basic Qualifications
Typically requires a bachelor's degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience. Active Top-Secret Clearance. In accordance with DoD 8570.01M, the selected individual must meet the requirements of an IAT Level II as a condition of employment and computing environment training/certification. Security+ Certification / 8570 Certification IAT Level II (Must possess certification within 6-months of hire date) 1+ year of relevant system administration experience This position has an on-site requirement of 5 days a week on-site. Preferred Qualifications
Excellent verbal and written communication skills to interact effectively with users, stakeholders, and security personnel while maintaining professionalism in a high-stakes environment. Experience with classified IT systems, including secure networks (e.g., SIPRNet, JWICS), secure file transfer protocols, and government-approved software and hardware. Demonstrated ability to follow strict procedures, document actions accurately, and ensure compliance with security policies and operational guidelines. Ability to work under pressure, adapt to rapidly changing priorities, and think critically to resolve issues in a secure and dynamic environment. Experience working in cross-functional teams, including security, network, and systems administrators, to ensure seamless operations in a classified setting. Salary compensation range and midpoint: $99,000 - $124,000 - $149,000 Annual Onsite