City of Wasilla
Salary :
$94,386.00 - $125,562.00 Annually Location :
MATCOM, AK Job Type:
Full-Time Job Number:
FY2026-00016 Department:
MATCOM Dispatch Center Opening Date:
09/02/2025 Closing Date:
9/21/2025 5:00 PM Alaska FLSA:
Exempt Bargaining Unit:
N/A
Job Summary This position supports the coordination of public safety services, including Police, Fire, and EMS, to ensure the protection of life and property. Oversees the performance of dispatch operations, supervises emergency communications staff, and provides leadership to maintain efficient and effective emergency communication services. Also involves assisting the Communications Manager in planning, organizing, and directing the activities and operations of MATCOM.
Essential Duties The following duties are essential for this position. However, they are not to be construed as exclusive or all-inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Provides leadership in attracting, retaining and developing an engaged workforce in the delivery of superior services to City residents and businesses. Directs the work of and manages staff of the emergency communications Center. Interviews and selects new employees. Provides training and instructions and ongoing training needs. Assigns tasks, reviews work and prepares performance evaluations. Ensures proper training of dispatch personnel by developing comprehensive training programs and maintaining high operational standards; delivers remedial training for emergency communications staff as necessary to address performance gaps and enhance skills. Conducts performance improvement sessions and administers performance improvement plans to support staff growth and success. Provides benchmark assessments for agency standing regarding Accreditation. Evaluates equipment, maintenance procedures, operational statistics, and requirements, making recommendations for improvements as needed to enhance efficiency and effectiveness. Coordinates dispatch operational procedures to address the needs of the department and other users of the Communications Center. Performs limited troubleshooting of radio equipment malfunctions and oversees maintenance activities conducted by contractors to ensure timely resolution. Participates in the development, evaluation, and testing of emergency and disaster dispatch procedures in collaboration with other City departments and external agencies involved in disaster planning. Assists in the development and implementation of goals, objectives, policies, and procedures for MatCom operations, ensuring alignment with organizational priorities. Oversees the department's quality assurance/quality improvement program by reviewing calls for service using Advanced Quality Assurance (AQUA) to ensure compliance with emergency medical and fire dispatch protocols. Provides systematic call-taking and call-processing training for Telecommunicators, ensuring they are equipped to handle emergency communication effectively. Maintains employee records for Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) re-certification, coordinating with employees to complete testing and continuing education requirements. Conducts periodic audits and reviews of information queries using computer-aided dispatch systems, Terminal Agency Coordinator (TAC) functions and audits, and/or paper documentation to ensure compliance and accuracy. Collects and analyzes call volume, compliance reports, and statistical data for reporting and operational improvement purposes. Assists the Communications Manager in preparing reports and presentations for City, Borough, and State entities to support transparency and communication. Develops and implements best practices for public safety communication by applying IAED Medical and Emergency Fire Dispatch Priority Systems protocols and agency policies. Performs other job-related duties and special projects as assigned Knowlege, Skills and Abilities Knowledge of:
Modern principles and methods of management, organization, administration, supervision, including appropriate delegation of authority, responsibility and developing work schedules. Principles, laws, policies, methods, practices, and regulations pertaining to the dispatch of emergency equipment, law enforcement, fire and EMS policies and practices. Principles and practices of budget administration, records retention schedules and understanding of purge criteria, and the Public Records Act. Community oriented policing principles and practices. Administrative policies and procedures of the City. The City's and Department's operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations. Principles and practices of budgeting, fiscal management, and project management principles and techniques. Management and supervisory practices and principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records. Current office practices and procedures. Operation of standard office equipment and software consistent with this position. Skill in:
Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures and techniques for resolution of issues. Researching and understanding complex written materials. Ability to:
Identify coordinates and resolve a wide variety of issues related to emergency dispatch operations. Communicate and negotiate with collective bargaining units. Operate computerized public safety information systems, radio equipment, telephone systems, alarm systems and other communications equipment utilized by the City of Wasilla. Instruct and train in methods and procedures. Adapt and take control of situations, dictating subordinate activities in a responsible manner. Organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines. Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations. Communicate detailed and often sensitive information effectively and concisely, both orally and in writing. Read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Prepare and maintain accurate and concise records and reports. Maintain professionalism at all times. Use appropriate language, style and methods depending on audience and the purpose of communication. Communicate effectively both orally and in writing with business representatives, elected officials, department heads, the public, and other City employees with courtesy and tact. Maintain effective working relationships with individuals within and outside the organization. Maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations. Work the allocated hours of the position and responds after hours if needed. Experience, Education Certificates, and Licenses Minimum Experience:
If no formal education, ten (10) years ofincreasingly responsible experience in public safety communications and records operation, including emergency dispatching and direct supervisory experience. With formal education, five (5) years of increasingly responsible experience in a public safety communications and records operation, including emergency dispatching and two (2) years of direct supervisory experience. Minimum Certifications:
Must have or ability to obtain Emergency Number Professional (ENP) Certificate or Registered Public Safety Leader (RPL) Certificate within one (1) year of date of hire. Must have or ability to obtain EMD and EFD Certifications within one (1) year of date of hire. Other Requirements:
Must possess a valid State of Alaska Driver's License. Homeland Security orientation tests (Incident Command Systems) will be groups; speak and write clearly and effectively to a variety of individuals in simple, understandable and required as a term of employment taken on-line: Entry level ICS-100 within fifteen days of date hired and ICS-200, ICS-700, and ICS-800 within 45 days of date of hire; ICS Complete ICS-300 and ICS-400 training as it becomes available. Please read the below information carefully. This applies to your application submission.
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.
Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
At time of application, applicants are requested to submit if applicable:
Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications. Three (3) professional references, two of which
must be from a current or former supervisor
(not applicable for internal positions). Reference requests are automatically sent upon submission of your application for certain positions.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.
EEO STATEMENT
The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.
DRUG-FREE WORKPLACE POLICY
In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 - 1308.15 is prohibited in any workplace of the city.
Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at The City of Wasilla offers a robust benefit package for employees. In addition to retirement, health insurance, life insurance, and paid leave, employees may elect supplemental benefits through payroll deduction.
Health insurance is provided through Blue Cross Blue Shield.
The City covers 100% of the monthly premiums for employees and dependents.
This plan includes medical, dental, vision, prescription drugs, disability benefits, and more for the employee and eligible dependents. Coverage begins on the first of the month following 30 days' continuous employment. Deductible for individual/family is $300/$600 and Out of Pocket maximum is $2300/$4600. Click here to see the summary plan description booklet: 24/7 Telemedicine via SwiftMD. These visits are covered in full and are not subject to the annual deductible or coinsurance provisions of the plan. Full time employees receive 11 paid holidays: New Years Day, President's Day, Seward's Day, Memorial Day, Independence Day, Labor Day, Alaska Day, Veteran's Day, Thanksgiving and the day after, and Christmas Day. Employees with 0-3 years of service with the City of Wasilla will accrue 144 hours/year (12 hours/month) of paid time off. After 3 years, they will qualify for 16 hours/month, and after 8 years of service, employees qualify for 20 hours of PTO per month. PTO may be cashed out twice per year. Retirement is provided through the State of Alaska PERS (Public Employee's Retirement System). Participation in PERS is mandatory and the current contribution rate is 8% of gross wages. The City of Wasilla matches 5% of employee contributions for Tier IV employees. Employees will become fully vested after 5 years of PERS employment. State of Alaska Supplemental Benefit System (SBS) annuity plan is provided in lieu of Federal Social Security (deductions for Medicare will still be required). Participation in this program is mandatory. The current employee contribution is 6.13% of gross wages and is matched by the City. Information can be found online through the State of Alaska Division of Benefits and Retirement at Life insurance is offered and 100% paid for employees and dependents through Symetra Life Insurance Company. Employees receive a $50,000 policy and each eligible dependent receives a $2,000 policy. Coverage begins on 1st of the month following 30 days continuous employment. This is a portable policy, and employees can take over the premium payments upon separation if they choose to keep the policy. The Employee Assistance Program (EAP) is free to employees and their entire household. The EAP includes valuable work/life balance tools ranging from fitness and nutrition, eight counseling sessions, and legal services. MagellanHealth.com/member 1-800-478-2812. Supplemental benefits are available through AFLAC, MetLife, Mission Square, New York Life, Colonial, and Symetra at a cost to employee.
01
Do you possess a valid State of Alaska Driver's License or are you able to obtain one by the date of hire if selected?
Yes No
02
Do you have one of the following: 1) If no formal education, ten (10) years of increasingly responsible experience in public safety communications and records operation, including emergency dispatching and direct supervisory experience. 2) With formal education, five (5) years of increasingly responsible experience in a public safety communications and records operation, including emergency dispatching and two (2) years of direct supervisory experience.
Yes, no formal education but 10 years of increasingly responsible experience in public safety communications and records operation and direct supervisory experience Yes, formal education, and 5 years of increasingly responsible experience in a public safety communications and records operation including two years of direct supervisory experience No
03
Do you currently have or are able to obtain Emergency Number Professional (ENP) Certificate or Registered Public Safety Leader (RPL) Certificate within one (1) year of date of hire?
Yes, currently have No, but am able to obtain No, not able to obtain
04
Do you currently have or are able to obtain EMD and EFD Certifications within one (1) year of date of hire.
Yes, currently have No, but am able to obtain No, not able to obtain
Required Question
$94,386.00 - $125,562.00 Annually Location :
MATCOM, AK Job Type:
Full-Time Job Number:
FY2026-00016 Department:
MATCOM Dispatch Center Opening Date:
09/02/2025 Closing Date:
9/21/2025 5:00 PM Alaska FLSA:
Exempt Bargaining Unit:
N/A
Job Summary This position supports the coordination of public safety services, including Police, Fire, and EMS, to ensure the protection of life and property. Oversees the performance of dispatch operations, supervises emergency communications staff, and provides leadership to maintain efficient and effective emergency communication services. Also involves assisting the Communications Manager in planning, organizing, and directing the activities and operations of MATCOM.
Essential Duties The following duties are essential for this position. However, they are not to be construed as exclusive or all-inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Provides leadership in attracting, retaining and developing an engaged workforce in the delivery of superior services to City residents and businesses. Directs the work of and manages staff of the emergency communications Center. Interviews and selects new employees. Provides training and instructions and ongoing training needs. Assigns tasks, reviews work and prepares performance evaluations. Ensures proper training of dispatch personnel by developing comprehensive training programs and maintaining high operational standards; delivers remedial training for emergency communications staff as necessary to address performance gaps and enhance skills. Conducts performance improvement sessions and administers performance improvement plans to support staff growth and success. Provides benchmark assessments for agency standing regarding Accreditation. Evaluates equipment, maintenance procedures, operational statistics, and requirements, making recommendations for improvements as needed to enhance efficiency and effectiveness. Coordinates dispatch operational procedures to address the needs of the department and other users of the Communications Center. Performs limited troubleshooting of radio equipment malfunctions and oversees maintenance activities conducted by contractors to ensure timely resolution. Participates in the development, evaluation, and testing of emergency and disaster dispatch procedures in collaboration with other City departments and external agencies involved in disaster planning. Assists in the development and implementation of goals, objectives, policies, and procedures for MatCom operations, ensuring alignment with organizational priorities. Oversees the department's quality assurance/quality improvement program by reviewing calls for service using Advanced Quality Assurance (AQUA) to ensure compliance with emergency medical and fire dispatch protocols. Provides systematic call-taking and call-processing training for Telecommunicators, ensuring they are equipped to handle emergency communication effectively. Maintains employee records for Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) re-certification, coordinating with employees to complete testing and continuing education requirements. Conducts periodic audits and reviews of information queries using computer-aided dispatch systems, Terminal Agency Coordinator (TAC) functions and audits, and/or paper documentation to ensure compliance and accuracy. Collects and analyzes call volume, compliance reports, and statistical data for reporting and operational improvement purposes. Assists the Communications Manager in preparing reports and presentations for City, Borough, and State entities to support transparency and communication. Develops and implements best practices for public safety communication by applying IAED Medical and Emergency Fire Dispatch Priority Systems protocols and agency policies. Performs other job-related duties and special projects as assigned Knowlege, Skills and Abilities Knowledge of:
Modern principles and methods of management, organization, administration, supervision, including appropriate delegation of authority, responsibility and developing work schedules. Principles, laws, policies, methods, practices, and regulations pertaining to the dispatch of emergency equipment, law enforcement, fire and EMS policies and practices. Principles and practices of budget administration, records retention schedules and understanding of purge criteria, and the Public Records Act. Community oriented policing principles and practices. Administrative policies and procedures of the City. The City's and Department's operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations. Principles and practices of budgeting, fiscal management, and project management principles and techniques. Management and supervisory practices and principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records. Current office practices and procedures. Operation of standard office equipment and software consistent with this position. Skill in:
Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures and techniques for resolution of issues. Researching and understanding complex written materials. Ability to:
Identify coordinates and resolve a wide variety of issues related to emergency dispatch operations. Communicate and negotiate with collective bargaining units. Operate computerized public safety information systems, radio equipment, telephone systems, alarm systems and other communications equipment utilized by the City of Wasilla. Instruct and train in methods and procedures. Adapt and take control of situations, dictating subordinate activities in a responsible manner. Organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines. Apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations. Communicate detailed and often sensitive information effectively and concisely, both orally and in writing. Read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Prepare and maintain accurate and concise records and reports. Maintain professionalism at all times. Use appropriate language, style and methods depending on audience and the purpose of communication. Communicate effectively both orally and in writing with business representatives, elected officials, department heads, the public, and other City employees with courtesy and tact. Maintain effective working relationships with individuals within and outside the organization. Maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations. Work the allocated hours of the position and responds after hours if needed. Experience, Education Certificates, and Licenses Minimum Experience:
If no formal education, ten (10) years ofincreasingly responsible experience in public safety communications and records operation, including emergency dispatching and direct supervisory experience. With formal education, five (5) years of increasingly responsible experience in a public safety communications and records operation, including emergency dispatching and two (2) years of direct supervisory experience. Minimum Certifications:
Must have or ability to obtain Emergency Number Professional (ENP) Certificate or Registered Public Safety Leader (RPL) Certificate within one (1) year of date of hire. Must have or ability to obtain EMD and EFD Certifications within one (1) year of date of hire. Other Requirements:
Must possess a valid State of Alaska Driver's License. Homeland Security orientation tests (Incident Command Systems) will be groups; speak and write clearly and effectively to a variety of individuals in simple, understandable and required as a term of employment taken on-line: Entry level ICS-100 within fifteen days of date hired and ICS-200, ICS-700, and ICS-800 within 45 days of date of hire; ICS Complete ICS-300 and ICS-400 training as it becomes available. Please read the below information carefully. This applies to your application submission.
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.
Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
At time of application, applicants are requested to submit if applicable:
Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications. Three (3) professional references, two of which
must be from a current or former supervisor
(not applicable for internal positions). Reference requests are automatically sent upon submission of your application for certain positions.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.
EEO STATEMENT
The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.
DRUG-FREE WORKPLACE POLICY
In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 - 1308.15 is prohibited in any workplace of the city.
Any individual who conducts business for the city, applies for a position or conducts business on the city's property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at The City of Wasilla offers a robust benefit package for employees. In addition to retirement, health insurance, life insurance, and paid leave, employees may elect supplemental benefits through payroll deduction.
Health insurance is provided through Blue Cross Blue Shield.
The City covers 100% of the monthly premiums for employees and dependents.
This plan includes medical, dental, vision, prescription drugs, disability benefits, and more for the employee and eligible dependents. Coverage begins on the first of the month following 30 days' continuous employment. Deductible for individual/family is $300/$600 and Out of Pocket maximum is $2300/$4600. Click here to see the summary plan description booklet: 24/7 Telemedicine via SwiftMD. These visits are covered in full and are not subject to the annual deductible or coinsurance provisions of the plan. Full time employees receive 11 paid holidays: New Years Day, President's Day, Seward's Day, Memorial Day, Independence Day, Labor Day, Alaska Day, Veteran's Day, Thanksgiving and the day after, and Christmas Day. Employees with 0-3 years of service with the City of Wasilla will accrue 144 hours/year (12 hours/month) of paid time off. After 3 years, they will qualify for 16 hours/month, and after 8 years of service, employees qualify for 20 hours of PTO per month. PTO may be cashed out twice per year. Retirement is provided through the State of Alaska PERS (Public Employee's Retirement System). Participation in PERS is mandatory and the current contribution rate is 8% of gross wages. The City of Wasilla matches 5% of employee contributions for Tier IV employees. Employees will become fully vested after 5 years of PERS employment. State of Alaska Supplemental Benefit System (SBS) annuity plan is provided in lieu of Federal Social Security (deductions for Medicare will still be required). Participation in this program is mandatory. The current employee contribution is 6.13% of gross wages and is matched by the City. Information can be found online through the State of Alaska Division of Benefits and Retirement at Life insurance is offered and 100% paid for employees and dependents through Symetra Life Insurance Company. Employees receive a $50,000 policy and each eligible dependent receives a $2,000 policy. Coverage begins on 1st of the month following 30 days continuous employment. This is a portable policy, and employees can take over the premium payments upon separation if they choose to keep the policy. The Employee Assistance Program (EAP) is free to employees and their entire household. The EAP includes valuable work/life balance tools ranging from fitness and nutrition, eight counseling sessions, and legal services. MagellanHealth.com/member 1-800-478-2812. Supplemental benefits are available through AFLAC, MetLife, Mission Square, New York Life, Colonial, and Symetra at a cost to employee.
01
Do you possess a valid State of Alaska Driver's License or are you able to obtain one by the date of hire if selected?
Yes No
02
Do you have one of the following: 1) If no formal education, ten (10) years of increasingly responsible experience in public safety communications and records operation, including emergency dispatching and direct supervisory experience. 2) With formal education, five (5) years of increasingly responsible experience in a public safety communications and records operation, including emergency dispatching and two (2) years of direct supervisory experience.
Yes, no formal education but 10 years of increasingly responsible experience in public safety communications and records operation and direct supervisory experience Yes, formal education, and 5 years of increasingly responsible experience in a public safety communications and records operation including two years of direct supervisory experience No
03
Do you currently have or are able to obtain Emergency Number Professional (ENP) Certificate or Registered Public Safety Leader (RPL) Certificate within one (1) year of date of hire?
Yes, currently have No, but am able to obtain No, not able to obtain
04
Do you currently have or are able to obtain EMD and EFD Certifications within one (1) year of date of hire.
Yes, currently have No, but am able to obtain No, not able to obtain
Required Question