RBN Insurance Services
We're currently seeking an experience Desktop Engineer in Cleveland, OH. This is a full-time, salaried position with excellent room for growth and stability.
Job Description
The Desktop Engineer responsibilities include: * Perform 3rd level support, identifying root cause with strategic solutions to problems * Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations. * Provide functional and technical written evaluations of products and operating system upgrades and patches * Develop, organize and maintain standard operational procedures * Create and communicate systems and application standards * Create and maintain systems documentation for testing and validation * Package software and design distribution methods * Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support. Qualifications
* Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.
* Experience with Windows 7, and preferably Mac OSX
* SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM.
* VBScript and/or PowerShell scripting
* Emphasis on sharing of knowledge through good communications, peer training and written documentation * Ability to work independently without intensive oversight.
* Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
* Initiative and ability to research problems independently, finding root cause
* Positive customer service and team attitude (helping others when required)
* Focused on quality, Organized, Committed to continual improvement
* Discipline to adhere to formal system lifecycle methodology
* Strong Background in the following areas:
- Windows 7 & XP Desktop
- VBScript
- Image builds experience using Ghost/VMWare or similar technologies
- SCCM
- Microsoft Deployment Toolkit
- Application packaging techniques
- Microsoft Office
- Microsoft SCCM
- VMWare Virtual Desktops
Bachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems.
Additional Information
All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
The Desktop Engineer responsibilities include: * Perform 3rd level support, identifying root cause with strategic solutions to problems * Perform user, system and support requirements gathering and performing analysis to provide design and architectural recommendations. * Provide functional and technical written evaluations of products and operating system upgrades and patches * Develop, organize and maintain standard operational procedures * Create and communicate systems and application standards * Create and maintain systems documentation for testing and validation * Package software and design distribution methods * Perform software distribution and patch management to Windows PC''s, laptops, and servers * Work independently and prioritize work efforts, multi-task in a very fast-paced environment, provide timely and clear updates, and communicate and document solutions for 2nd and 1st Level support. Qualifications
* Minimum 5 years experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging.
* Experience with Windows 7, and preferably Mac OSX
* SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM.
* VBScript and/or PowerShell scripting
* Emphasis on sharing of knowledge through good communications, peer training and written documentation * Ability to work independently without intensive oversight.
* Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
* Initiative and ability to research problems independently, finding root cause
* Positive customer service and team attitude (helping others when required)
* Focused on quality, Organized, Committed to continual improvement
* Discipline to adhere to formal system lifecycle methodology
* Strong Background in the following areas:
- Windows 7 & XP Desktop
- VBScript
- Image builds experience using Ghost/VMWare or similar technologies
- SCCM
- Microsoft Deployment Toolkit
- Application packaging techniques
- Microsoft Office
- Microsoft SCCM
- VMWare Virtual Desktops
Bachelor degree required, with a preference for Bachelor of Science degree in Computer Science or Computer Information Systems.
Additional Information
All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr