Donan Consulting
THE OVERALL PURPOSE OF POSITION:
The purpose of this position is to build and administer all information technology related network infrastructure in a group which manages all data center, network, data, voice and telephony infrastructure.
Provides support on these systems and responds to outages within established SLAs. The level IV position requires expert knowledge in specialized network technologies. Must be contactable on mobile phone.
Will support monthly Saturday maintenance and off-hours software deployments when a timed network change is required.
SCOPE OF WORK
Build new infrastructure (data center, wireless and wired network, data, load balancing, voice, telephony, wiring and UPS) including design, planning, risk assessment, implementation, and documentation. Follow procedures, change management best practices, and ensure availability and maintenance of disaster recovery stance. Projects will include those driven by Systems Operations, and those driven by other IT, and business groups - 50%
Maintain network and systems by managing product and capabilities roadmaps, establishing maintenance procedures, work with Systems Administrators and other engineers to perform regular maintenance, work with Security team to ensure network compliance – 20%
Perform Infrastructure Monitoring (setting up and monitoring alerts, events, notifications and reports on network environments), and working with Systems Administrators to guide proactive monitoring – 20%
Respond to tier 2 service desk tickets, production outages to SLA and procedure – 10%
Wireless Network technology, especially Cisco, and especially where management controllers are deployed.
Implementing QoS initiatives to support video and voice communications.
Cisco phone systems
Cisco UCS
Cloud Infrastructure – AWS and Azure
Network Security
Implementing and supporting BGP
Firewall administration and configuration with sophisticated understanding of ports, protocols, and routing and switching in a firewalled, wide area network VMware.
Microsoft Active Directory – experience with design, migrations, use of elements like group policies
Understanding of communications/telecommunications circuits • Building and maintaining networks to meet compliance with NIST, FISMA and other certifications, standards, and guidance.
Mentoring experience of other Network Engineers is a plus.
SPECIAL SKILLS Preparing and delivering information in a concise, professionally written format
Preparing documentation on systems, processes or procedures, including network and workflow documents
Preparing and presenting information to staff in a formal & informal setting
Working in teams, task forces, etc.
Directing/coordination work among teams, groups, etc.
Developing and/or creating new or more effective ideas, approaches, etc.
Developing and/or creating methods, procedures, training, etc.
Developing and formulating short-range plans/decisions
Analyzing and developing solutions to problems
Providing some technical support
Managing various projects, work, technical support, etc.
Providing outstanding customer service
Developing and maintaining positive customer rapport
Computer skills
Organizational skills
Excellent interpersonal and communication skills
Ability to lift 15 – 25 pounds
CLIENT CORE COMPETENCIES Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Thinks Critically: The ability to approach one’s work analytically by identifying issues/questions, gathering and evaluating data, and creating evidence-based recommendations or solutions.
Embrace Innovation & Change The ability to respond positively to change and demonstrate flexibility, and openness to new ways of thinking and doing things.
Communicate Openly & Effectively: The ability to effectively communicate in multiple modes and in a way that fosters understanding and dialogue, as well as engages with others in a way that demonstrates emotional intelligence.
Performance Focused: The ability to take ownership for one’s own or one’s employees ’ performance, by setting clear goals and expectations, tracking progress against the goals, providing feedback, and addressing performance problems and issues promptly.
Apply Customer Lens: The ability to provide the best service to customers (internal and external) with the goal of exceeding their expectations while maintaining integrity.
Develop Self & Others: The ability to identify, learn, and apply new skills or habits as needed to perform successfully on the job.
Foster Collaboration: The ability to look beyond immediate teams, broaden peer networks, and finding ways to partner with internal and external stakeholders to achieve success.
QUALIFICATION AND EXPERIENCE: Routing and Switching - 8+ Years
IP Telephony - 3+ Years
Firewall Maintenance - 5+ Years
Load balancers - 4+ Years
Linux or Windows OS - 3+ Years
MS networking - 3+ Years
Storage - 3+ Years
Virtualized environments - 3+ Years
Network and System Monitoring - 3+ Years
Scripting - 3+ Years
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Provides support on these systems and responds to outages within established SLAs. The level IV position requires expert knowledge in specialized network technologies. Must be contactable on mobile phone.
Will support monthly Saturday maintenance and off-hours software deployments when a timed network change is required.
SCOPE OF WORK
Build new infrastructure (data center, wireless and wired network, data, load balancing, voice, telephony, wiring and UPS) including design, planning, risk assessment, implementation, and documentation. Follow procedures, change management best practices, and ensure availability and maintenance of disaster recovery stance. Projects will include those driven by Systems Operations, and those driven by other IT, and business groups - 50%
Maintain network and systems by managing product and capabilities roadmaps, establishing maintenance procedures, work with Systems Administrators and other engineers to perform regular maintenance, work with Security team to ensure network compliance – 20%
Perform Infrastructure Monitoring (setting up and monitoring alerts, events, notifications and reports on network environments), and working with Systems Administrators to guide proactive monitoring – 20%
Respond to tier 2 service desk tickets, production outages to SLA and procedure – 10%
Wireless Network technology, especially Cisco, and especially where management controllers are deployed.
Implementing QoS initiatives to support video and voice communications.
Cisco phone systems
Cisco UCS
Cloud Infrastructure – AWS and Azure
Network Security
Implementing and supporting BGP
Firewall administration and configuration with sophisticated understanding of ports, protocols, and routing and switching in a firewalled, wide area network VMware.
Microsoft Active Directory – experience with design, migrations, use of elements like group policies
Understanding of communications/telecommunications circuits • Building and maintaining networks to meet compliance with NIST, FISMA and other certifications, standards, and guidance.
Mentoring experience of other Network Engineers is a plus.
SPECIAL SKILLS Preparing and delivering information in a concise, professionally written format
Preparing documentation on systems, processes or procedures, including network and workflow documents
Preparing and presenting information to staff in a formal & informal setting
Working in teams, task forces, etc.
Directing/coordination work among teams, groups, etc.
Developing and/or creating new or more effective ideas, approaches, etc.
Developing and/or creating methods, procedures, training, etc.
Developing and formulating short-range plans/decisions
Analyzing and developing solutions to problems
Providing some technical support
Managing various projects, work, technical support, etc.
Providing outstanding customer service
Developing and maintaining positive customer rapport
Computer skills
Organizational skills
Excellent interpersonal and communication skills
Ability to lift 15 – 25 pounds
CLIENT CORE COMPETENCIES Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Thinks Critically: The ability to approach one’s work analytically by identifying issues/questions, gathering and evaluating data, and creating evidence-based recommendations or solutions.
Embrace Innovation & Change The ability to respond positively to change and demonstrate flexibility, and openness to new ways of thinking and doing things.
Communicate Openly & Effectively: The ability to effectively communicate in multiple modes and in a way that fosters understanding and dialogue, as well as engages with others in a way that demonstrates emotional intelligence.
Performance Focused: The ability to take ownership for one’s own or one’s employees ’ performance, by setting clear goals and expectations, tracking progress against the goals, providing feedback, and addressing performance problems and issues promptly.
Apply Customer Lens: The ability to provide the best service to customers (internal and external) with the goal of exceeding their expectations while maintaining integrity.
Develop Self & Others: The ability to identify, learn, and apply new skills or habits as needed to perform successfully on the job.
Foster Collaboration: The ability to look beyond immediate teams, broaden peer networks, and finding ways to partner with internal and external stakeholders to achieve success.
QUALIFICATION AND EXPERIENCE: Routing and Switching - 8+ Years
IP Telephony - 3+ Years
Firewall Maintenance - 5+ Years
Load balancers - 4+ Years
Linux or Windows OS - 3+ Years
MS networking - 3+ Years
Storage - 3+ Years
Virtualized environments - 3+ Years
Network and System Monitoring - 3+ Years
Scripting - 3+ Years
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