At Cloudflare, we are on a mission to help build a better Internet. Cloudflare operates one of the world’s largest networks, powering millions of websites and other Internet properties. Cloudflare protects and accelerates Internet applications without requiring hardware, software installation, or code changes. Cloudflare’s network routes web traffic through its intelligent global network, improving performance and reducing spam and attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We value curiosity and empathy and are committed to developing ourselves and learning new skills. We are dedicated to building a diverse and inclusive team and hire based on potential and support team members throughout their time at Cloudflare. Come join us!
Overview
Job Locations: Austin, TX
Responsibilities
As a critical member of the Named Customer Success team you will serve as a trusted technical advisor, helping to expand existing business and ensure the success of our customers:
- Be part of a regional CSMs and CSEs team supporting customers needs.
- From a technical perspective, deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements.
- Take part in content creation and delivery for technical customer workshops for your area of expertise.
- Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
- Proactively identify opportunities for expansion for existing customers.
- Promote retention by capturing and communicating gaps in product or features.
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
Qualifications
Experiences might include a combination of the skills below:
- 3+ years of prior post-sales customer relationship management
- Deep understanding of how the Internet works and the desire to expand that knowledge, including:
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
- Reverse and forward proxies and the applications of both
- Security aspects of an Internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
- Performance aspects of an Internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- Enjoying the adventure of troubleshooting and solving technical problems
- Understanding why Cloudflare plays an increasingly important role on today’s Internet
- Ability to proactively identify and solve problems and build sustainable solutions to prevent recurrence
- Technical curiosity and passion: Cloudflare is at the cutting edge of Internet technology, and our CSEs are viewed as subject-matter experts. Stay up to date with Cloudflare products and industry trends.
- Ability to manage a project, work to deadlines, and prioritize between competing demands.
Bonus!
Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun. The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
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