Overview
Remote (USA)
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is seeking a Director of Product Intelligence & Insights to build and lead a world-class product analytics function. This is a unique opportunity to shape how the leading digital operations management platform measures product performance, uncovers customer behavior trends, and drives data-informed decisions at scale.
As a senior leader in our Product Strategy & Growth organization, you’ll define how we track, measure, and interpret what matters across our product portfolio—from self-service growth to enterprise adoption and everything in between. Your team will surface insights that power monetization, roadmap prioritization, and experience optimization across the entire customer journey.
In addition to leading internal analytics strategy, this role will own and product manage our customer-facing analytics experience . You'll bridge internal understanding of product usage with how customers see and realize value from their own usage: ensuring the message is clear: the more they use PagerDuty, the better their business performs. This is a critical function to align how we talk about value with how we deliver it, both internally and externally.
You’ll partner cross-functionally with Product, Engineering, Design, Growth, GTM, and Finance leaders to ensure we’re instrumented for learning and operating with clarity. This role is equal parts builder and strategist: setting vision, rolling up your sleeves to design frameworks, and scaling a team that brings data to life across the company.
Responsibilities
- Build and lead the Product Intelligence & Insights function at PagerDuty, responsible for measuring and communicating product performance across all lines of business.
- Define core metrics, instrumentation standards, and analytic frameworks that enable our product and business teams to operate with confidence.
- Lead Product Management for the external-facing customer analytics experience, aligning internal telemetry with externally communicated value.
- Partner with Product, Design, and Engineering to ensure product telemetry is accurate, comprehensive, and actionable.
- Uncover friction points, engagement gaps, and expansion opportunities through user behavior and lifecycle analysis.
- Drive strategy on how we evaluate success of feature adoption, trial conversion, monetization experiments, and pricing outcomes.
- Develop self-serve dashboards and deliver executive-level insight narratives that inform roadmap, GTM, and strategic-investment decisions.
- Collaborate with cross-functional teams (Data, GTM, Finance) to integrate product data with broader customer, financial, and market signals.
- Hire, mentor, and scale a high-performing team of product analysts and product managers.
- Evangelize a culture of insight, experimentation, and product learning across the company.
Qualifications
- 10+ years of experience in product analytics, growth strategy, or product insights roles in B2B SaaS.
- Proven track record of building and leading high-impact product analytics or product intelligence teams.
- Deep product intuition with a strong understanding of user behavior, growth funnels, and feature adoption patterns.
- Skilled in applying product analytics to drive decisions across self-service, PLG, enterprise, and monetization use cases.
- Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools.
- Proficient in modern product analytics tools (e.g., Periscope, Snowflake, Tableau).
- Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels.
- Experience partnering with senior product, design, and engineering stakeholders to shape strategy and execution.
Compensation
The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Comprehensive benefits package from day one
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
Location and work model
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.
PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Equal Employment Opportunity
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.
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