Senior Network Operations Deputy

Overview

SOSi is seeking a Senior Network Administrator/Network Operations Deputy to join our team in Joint Base Pearl Harbor Hickam, Honolulu, Hawaii . The customer based out of Honolulu, Hawaii creates, manages, and supports IT solutions for USINDOPACOM, its mission and its 5,000+ customers throughout the Pacific theater. Our team solves challenging technical problems that enable USINDOPACOM to realize critical and time sensitive C2 strategies.

Responsibilities

• Identifies and prioritizes network assignments. Coordinates internal and external resources relevant to network-related initiatives. Communicates/manages network-related responsibilities to team.
• Continuously aware of operational status of networks and related effects. Communicates status and changes to leadership, Enterprise Service Desk (ESD) and interested parties.
• Ensures incidents regarding network-infrastructure and related core-services are tracked and resolved. Acts as a point of incident escalation and coverage. Manages proper communication, correction and response.
• Participates in engineering, analysis and solution development, especially as it relates to solution implementation, network operations and maintenance.
• Evaluates new services, technologies, software, tools, and devices that may improve organizational abilities to proactively monitor performance and remediate concerns.
• Performs supervisory and administrative oversight of managed personnel. Provides recruiting, onboarding, direction/guidance, training, and assessment of network administrators, analysts and technicians.
• Assess current work processes and propose recommendations that would improve work efficiencies.
• Validates SOPs and TTPs associated with current knowledge of relevant network technologies. Regularly collects and summarizes pertinent network accomplishments, issues and concerns.
• Identifies and validates RFIs for management and Government customer(s).
• Participates in and provides feedback to network-relevant special projects.
• Ensures compliance of custody and ownership of Government equipment and related components.
• Prior supervisory experience. Able to communicate effectively, verbally and in writing.
• DoD 8570 IAT-I compliant (A+ CE, CCNA, CND, Network+ CE, SSCP).
• 7+ years of experience in network administration and enterprise IT service center operations.
• Comprehensive knowledge of the principles, methods, and techniques used in IT network administration, troubleshooting and support.
• Knowledgeable in OSI model.
• Previous fiber experience (i.e., layer-1).
• Extended knowledge of networking (switching and routing protocols, installation and configuration) with prior experience using Cisco and Brocade network solutions.
• Experienced with implementing/supporting Unified Communications (UC) (e.g., VoIP, Call Manager, dVTC).
• Able to support 24/7 operations (including support to exercises), when necessary.
• Able to follow instructions and work both independently and in a distributed team environment.

Preferred Qualifications

• DoD 8570 IAT-II compliant (CCNA, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
• Well-versed in Department of Defense (DoD) protocols, procedures and regulations.
• Previous experience (installations, troubleshooting, support) with virtual infrastructure, VDI/thin-client, VoIP deployments.
• Prior experience with Forcepoint, Juniper and/or Palo Alto technologies a plus.
• Prior Help Desk/software experience (e.g., Jira, Remedy, ServiceNow).
• Awareness of C2 applications.
• Awareness or experience in ITIL framework and ITIL best practices.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours (e.g., consecutive nights and/or weekends).
• May require occasional travel to locations within the supported AOR.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Defense and Space Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Tuition assistance
• Disability insurance

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