Restoration Production Manager

Job Title: Restoration Production Manager

Do you love helping people through difficult situations? Then dont miss your chance to join our Franchise as a new Operations Manager/Production Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero ! As a valued SERVPROFranchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Summary:

We are looking for a highly motivated and experienced Restoration Production Manager to lead a team and manage restoration projects from start to finish. This role is responsible for overseeing field operations, ensuring quality control, coordinating teams and subcontractors, and delivering exceptional customer service throughout the restoration process. The ideal candidate will have strong leadership skills and experience in the restoration or construction industry.
Key Responsibilities:

• Manage and oversee day-to-day operations of restoration projects (water, fire, mold, storm, and other damage).
• Coordinate and schedule crews, subcontractors, and equipment for job sites.
• Ensure all work is completed on time, within budget, and to industry and company standards.
• Perform job site inspections to monitor progress and ensure compliance with safety and quality guidelines.
• Communicate effectively with property owners, insurance adjusters, and internal teams.
• Assist with scoping jobs and preparing estimates when necessary.
• Track project documentation, including job costing, work authorizations, change orders, and job notes.
• Provide leadership and support to technicians and field staff, including training and performance management.
• Manage inventory, supplies, and equipment related to restoration work.
• Ensure compliance with IICRC standards and other regulatory requirements.
• Excellent organizational, communication, and leadership skills.
• Ability to multitask and manage multiple jobs simultaneously.

Requirements:

• 3+ years of experience in restoration, construction, or a related field.
• 1+ years of supervisory or management experience in a production environment.
• Strong knowledge of restoration processes, including water mitigation, mold remediation, fire/smoke cleanup, and reconstruction.
• IICRC certifications (WRT, ASD, FSRT, AMRT, etc.) preferred or willingness to obtain.
• Experience in Xactimate
• High school diploma/GED
• Ability to successfully complete a background check subject to applicable law
• Valid drivers license with a clean driving record.

Preferred Qualifications:

• Experience working with insurance claims and adjusters.
• Proficiency with restoration software (e.g., WorkCenter 2.0, Job-Dox, Encircle, DASH) is a plus.
• Bilingual (English/Spanish) is a plus.
• OSHA 10/30 or other safety certifications.

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,

Benefits:

• Competitive salary
• Performance based bonus
• 401(k) matching
• Health, Dental & Vision Options
• Paid time off
• Opportunity for growth
• Industry specific training & development
• Ongoing leadership training and development

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