Import / Export Specialist II

Description
Noatum Logistics is a leading supply chain management company with global coverage, specializing in international freight forwarding and supply chain management, customs clearance and compliance, warehouse and contract logistics, project logistics, and eSolutions. As an innovative logistics provider, Noatum Logistics offers specific, integrated, complex, and value-added solutions for our clients' supply chains, while maintaining long-term relationships built on trust and confidence to guarantee success.
The Noatum Logistics Import/Export Specialist is involved in daily freight forwarding operations including, but not limited to customer service, shipment tracking, document handling, and regulatory compliance. While the primary focus is import operations, the specialist will also support the export process as needed. The specialist plans and schedules appropriate services to maintain an effective balance between customer service and shipment costs. The specialist develops a thorough understanding of our clients' shipping requirements and patterns; demonstrates sound customer service and data entry skills; and develops job related knowledge to support growth within current position and further career development.
Duties and Responsibilities

• Enter transportation data to meet regulatory and tracking requirements.
• Ensure regulatory requirements are met and proper documentation, including transit and customs clearance documents, exist for shipments.
• Ensure documentation is accurately processed, distributed, and released to carriers, forwarders, customers, and agents in a timely manner.
• Complete all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by customer standard operating procedures.
• Negotiate shipping rates and submit to local management for approval as necessary.
• Complete accurate billing to clients based on established pricing, while ensuring appropriate costs and profits are maintained.
• Use knowledge of Incoterms, commercial invoice requirements, and export documentation to support customer needs.
• Develop methods and procedures for transportation of commodities for designated shippers from local or offshore locations to warehouses, other storage facilities, or final consignee locations.
• Arrange the transfer and delivery of shipments with appropriate partners.
• Prepare timely shipment management information and reports as requested or specified per department KPIs.
• Manage import needs for larger and/or more complex key accounts or manage specific specialized services for multiple customers.
• Assist with export shipments as needed, ensuring compliance with all regulations and documentation requirements.
• Arrange inbound bonded movement of cargo.
• Assist supervisor/manager in training new employees.
• Develop and maintain successful relationships with customers, government agencies, and local vendors (e.g., airline representatives, freight forwarders, custom brokers, local pickup and delivery companies, regional trucking companies, line haul providers).
• Participate as an effective team member with the ability to multi-task in a fast-paced environment.
• Maintain courteous, prompt, and efficient customer relations.
• Comply with all necessary procedures to assure a clean, properly organized, safe, and healthy environment for all personnel.

Minimum requirements

• High school diploma or equivalent.
• Import operational experience in international transportation, preferably with an international freight forwarder.
• Knowledge of applicable state, federal and international laws and regulations as they relate to primary services provided (i.e., customs, security, air, ocean, domestic trucking, intermodal and other import and export government agencies that regulate international trade).
• Excellent customer service skills.
• Effective verbal, written and interpersonal communication skills.
• Competent math skills using units of currency, weight, volume, and distance measurements.
• Ability to work independently or as part of a team.
• Competency in PC, spreadsheets, and database applications (including Microsoft Office Suite).

Preferred Qualifications

• 3+ years import operational experience in international transportation, preferably with an international freight forwarder.
• Export operational experience.
• CargoWise platform experience.
• Air and ocean import process and regulations experience.
• College degree in related field or an equivalent combination of experience and education.
• Ability to work in a paperless environment.

Physical Requirements

• Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.

JOB # 3998