ServiceNow
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Senior Technical Consultant
role at
ServiceNow
Overview The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices – with the goal of accelerating and driving customer business outcomes.
What You Get To Do In This Role
Be the technical expert in how to best support ITOM by configuring CMDB, Service Mapping and Discovery capabilities using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution’s standard capabilities in their efforts to improve their ITOM capabilities
Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations for Discovery, Service Mapping and CMDB and/or Micro-Certifications
At least 3 years of configuration/development experience for complex, highly-capable technologies – inclusive of integrations and portals
Demonstrated ability to influence and consult in ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, LDAP, SSO, etc.) and working with SaaS technologies
Strong understanding of leading ITOM practices and related systems and tools such as CMDB, integrations and event management
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Must be US Citizen
Must have a Public Clearance
Compensation is based on geographic location and is subject to change based on work location. For positions in this location, base pay is $135,300-$236,800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline and total compensation varies by qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and work location. Eligibility for a work persona is determined in part by distance between your residence and the nearest ServiceNow office.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Senior Technical Consultant
role at
ServiceNow
Overview The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices – with the goal of accelerating and driving customer business outcomes.
What You Get To Do In This Role
Be the technical expert in how to best support ITOM by configuring CMDB, Service Mapping and Discovery capabilities using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution’s standard capabilities in their efforts to improve their ITOM capabilities
Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promote continuous improvement practices for delivery/engagement materials
Support specific sales activities when required
Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations for Discovery, Service Mapping and CMDB and/or Micro-Certifications
At least 3 years of configuration/development experience for complex, highly-capable technologies – inclusive of integrations and portals
Demonstrated ability to influence and consult in ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, LDAP, SSO, etc.) and working with SaaS technologies
Strong understanding of leading ITOM practices and related systems and tools such as CMDB, integrations and event management
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Must be US Citizen
Must have a Public Clearance
Compensation is based on geographic location and is subject to change based on work location. For positions in this location, base pay is $135,300-$236,800 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline and total compensation varies by qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and work location. Eligibility for a work persona is determined in part by distance between your residence and the nearest ServiceNow office.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr