24 Seven Talent
Chief Membership Experience Officer (CMXO)
Overview
The Chief Membership Experience Officer is a strategic and hands-on leader responsible for advancing member experience by integrating membership, community, services, and user-centered design across all touchpoints of the global member journey. The CMXO leads strategy and execution to build a global membership platform that fosters and facilitates connections, enhances the user experience, and drives membership growth in alignment with the mission, vision, and long-term strategy. The CMXO brings a data-driven and collaborative approach to leading cross-functional teams across membership, programs and services, marketing, web and communication channels.
Compensation Base pay range: $170,000.00/yr - $210,000.00/yr
Additional compensation types: Annual Bonus
Note: Pay is based on skills and experience; talk with your recruiter to learn more.
Reports To and Location Reports To : Executive Director
2x times a week in-office in Westchester County
Requirements Must have non-profit experience to be considered for this role
Education and Experience
Bachelor’s degree required; Advanced degree (MBA or equivalent) highly preferred.
Minimum seven (7) years of Senior management roles with a focus on membership, marketing, and user experience required; Association experience and/or CAE designation highly preferred.
Experience leading member/community growth in mission-driven or academic organizations.
Proficient in CRM systems, analytics, marketing automation, and digital community platforms.
Proven track record in inclusive member engagement strategies and delivering personalized experiences.
Skills and Abilities
Leadership and Strategy: Proven ability to inspire teams, lead organizational change, and translate strategy into impactful action across diverse functions.
Vision and Execution: Adept at aligning departmental objectives with organizational goals.
Member Engagement: Deep expertise in designing inclusive, user-centered experiences.
Financial Acumen: Strong command of financial strategy, revenue generation, and cost control.
Team and Project Leadership: Experienced in managing high-performing teams and complex, cross-functional projects.
Technology Fluency: Proficient in leveraging digital platforms, CRM systems, and marketing automation tools.
Responsibilities
Membership Experience Strategy and Design Develop and implement a comprehensive member experience strategy.
Lead integrated membership and marketing strategies that expand member engagement, grow community, and enhance user experience across all platforms.
Champion an organization-wide member-centric approach by aligning platforms, programs, communications, and operations into a cohesive, high-impact experience.
Report and advise Executive leadership and the Board of Governors on membership and engagement trends, offering data-driven and innovative solutions to grow and engage global membership.
Guide institutional and individual engagement strategies focused on retention, acquisition, relevance, and long-term member satisfaction.
Member Growth and Engagement Drive retention and member value perception through multi-channel campaigns targeted to a diverse and global member base. Design and execute campaigns and use analytics to identify key drivers of acquisition, conversion and retention.
Identify and pursue growth opportunities to build community in underserved and emerging regions.
Design member lifecycle engagement strategies with personalized journals and onboarding. Implement segmented communications and implement business plans and optimize associated business processes.
Identify and negotiate strategic partnerships that benefit with complementary organizations.
Community Building and Program and Service Integration Oversee revenue operations for programs and services; monetize benefits and strengthen exclusive member experiences.
Develop and implement Division and Interest Group Service Models and Community Models to engage members, enhance member value, inclusion, and volunteerism.
Integrate the user experience across products, content and platforms to enable access of exclusive member benefits.
Serve as senior liaison to Divisions and Interest Groups and Institutional Relationships to align engagement programs and promote collaborative opportunities.
Membership and Marketing Operations Lead operational strategy for member data, CRM (Fonteva/Salesforce), and marketing platforms.
Oversee membership and marketing operations.
Manage budgets, business processes, planning, and improvement initiatives.
Ensure accurate and effective data management to support the member journey.
Oversee dues operations including billing and collections processes; evaluate competitiveness and revenue flow and identify opportunities.
Reporting and Financial Accountability Drive membership and service revenue through strategic growth, operational efficiency, and revenue diversification.
Lead budgeting, forecasting, and performance tracking.
Analyze ROI of programs and services and identify opportunities for maximizing revenue and sales.
Provide transparent, actionable results; monitor revenue (a lead metric) as well as LTV (a lag metric) to build a long-term strategy for member growth.
Develop strategic budgets that support organizational goals and ensure financial sustainability.
Team Leadership and Collaboration Lead and inspire the Membership and Marketing Team with a culture of growth, engagement, and service excellence.
Collaborate with Operations and other departments.
Partner with senior leadership to integrate member experience into organizational strategy and planning.
Build staff capabilities in member engagement, UX, and journey design.
Implement performance management program, including coaching, mentoring, and performance issues.
Hybrid Work Environment and Travel Requirements This position is hybrid and currently requires two workdays per week (Wednesday/Thursday) in the office. Periodic domestic and/or international travel may be required, approximately 25% annually.
Industries Non-profit Organizations
Benefits Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave
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Compensation Base pay range: $170,000.00/yr - $210,000.00/yr
Additional compensation types: Annual Bonus
Note: Pay is based on skills and experience; talk with your recruiter to learn more.
Reports To and Location Reports To : Executive Director
2x times a week in-office in Westchester County
Requirements Must have non-profit experience to be considered for this role
Education and Experience
Bachelor’s degree required; Advanced degree (MBA or equivalent) highly preferred.
Minimum seven (7) years of Senior management roles with a focus on membership, marketing, and user experience required; Association experience and/or CAE designation highly preferred.
Experience leading member/community growth in mission-driven or academic organizations.
Proficient in CRM systems, analytics, marketing automation, and digital community platforms.
Proven track record in inclusive member engagement strategies and delivering personalized experiences.
Skills and Abilities
Leadership and Strategy: Proven ability to inspire teams, lead organizational change, and translate strategy into impactful action across diverse functions.
Vision and Execution: Adept at aligning departmental objectives with organizational goals.
Member Engagement: Deep expertise in designing inclusive, user-centered experiences.
Financial Acumen: Strong command of financial strategy, revenue generation, and cost control.
Team and Project Leadership: Experienced in managing high-performing teams and complex, cross-functional projects.
Technology Fluency: Proficient in leveraging digital platforms, CRM systems, and marketing automation tools.
Responsibilities
Membership Experience Strategy and Design Develop and implement a comprehensive member experience strategy.
Lead integrated membership and marketing strategies that expand member engagement, grow community, and enhance user experience across all platforms.
Champion an organization-wide member-centric approach by aligning platforms, programs, communications, and operations into a cohesive, high-impact experience.
Report and advise Executive leadership and the Board of Governors on membership and engagement trends, offering data-driven and innovative solutions to grow and engage global membership.
Guide institutional and individual engagement strategies focused on retention, acquisition, relevance, and long-term member satisfaction.
Member Growth and Engagement Drive retention and member value perception through multi-channel campaigns targeted to a diverse and global member base. Design and execute campaigns and use analytics to identify key drivers of acquisition, conversion and retention.
Identify and pursue growth opportunities to build community in underserved and emerging regions.
Design member lifecycle engagement strategies with personalized journals and onboarding. Implement segmented communications and implement business plans and optimize associated business processes.
Identify and negotiate strategic partnerships that benefit with complementary organizations.
Community Building and Program and Service Integration Oversee revenue operations for programs and services; monetize benefits and strengthen exclusive member experiences.
Develop and implement Division and Interest Group Service Models and Community Models to engage members, enhance member value, inclusion, and volunteerism.
Integrate the user experience across products, content and platforms to enable access of exclusive member benefits.
Serve as senior liaison to Divisions and Interest Groups and Institutional Relationships to align engagement programs and promote collaborative opportunities.
Membership and Marketing Operations Lead operational strategy for member data, CRM (Fonteva/Salesforce), and marketing platforms.
Oversee membership and marketing operations.
Manage budgets, business processes, planning, and improvement initiatives.
Ensure accurate and effective data management to support the member journey.
Oversee dues operations including billing and collections processes; evaluate competitiveness and revenue flow and identify opportunities.
Reporting and Financial Accountability Drive membership and service revenue through strategic growth, operational efficiency, and revenue diversification.
Lead budgeting, forecasting, and performance tracking.
Analyze ROI of programs and services and identify opportunities for maximizing revenue and sales.
Provide transparent, actionable results; monitor revenue (a lead metric) as well as LTV (a lag metric) to build a long-term strategy for member growth.
Develop strategic budgets that support organizational goals and ensure financial sustainability.
Team Leadership and Collaboration Lead and inspire the Membership and Marketing Team with a culture of growth, engagement, and service excellence.
Collaborate with Operations and other departments.
Partner with senior leadership to integrate member experience into organizational strategy and planning.
Build staff capabilities in member engagement, UX, and journey design.
Implement performance management program, including coaching, mentoring, and performance issues.
Hybrid Work Environment and Travel Requirements This position is hybrid and currently requires two workdays per week (Wednesday/Thursday) in the office. Periodic domestic and/or international travel may be required, approximately 25% annually.
Industries Non-profit Organizations
Benefits Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave
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