Kaleida Health
Customer Service Rep
Location:
Home Care-VNA Erie County Location of Job : US:NY:Cheektowaga Work Type : Full-Time Shift 1
Job Description
Answers telephone and directs calls appropriately. Obtains pertinent patient and insurance information for all new referrals and verifies insurance coverage for requested services. Processes and prepares orders for delivery. Coordinates and maintains infusion and enteral pump programs. Responsible for ensuring compliance with VNA, Kaleida, and insurance policies and guidelines.
Education And Credentials
HS - High School Diploma or GED required.
Experience
At least 6 months of experience in customer service required. 1 year of experience in Home health care, hospital or another health care setting preferred.
Working Conditions
Essential: * Weight Requirement - Light (up to 20 lbs)
Job Details
Department : HCS Pharmacy Standard Hours Bi-Weekly : 80.25 Weekend/Holiday Requirement:
No On Call Required : No With Rotation: Scheduled Work Hours:
8:30a-5p Work Arrangement : Onsite Union Code : U20 - CWA 1122 VNA RN & Clerical Requisition ID# : 10949 Recruiter : Danielle Harwell Grade : 2 Pay Frequency : Bi-Weekly
Salary Range:
$21.49 -$29.48 *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
The VNA's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and the VNA envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. The VNA is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!
Location:
Home Care-VNA Erie County Location of Job : US:NY:Cheektowaga Work Type : Full-Time Shift 1
Job Description
Answers telephone and directs calls appropriately. Obtains pertinent patient and insurance information for all new referrals and verifies insurance coverage for requested services. Processes and prepares orders for delivery. Coordinates and maintains infusion and enteral pump programs. Responsible for ensuring compliance with VNA, Kaleida, and insurance policies and guidelines.
Education And Credentials
HS - High School Diploma or GED required.
Experience
At least 6 months of experience in customer service required. 1 year of experience in Home health care, hospital or another health care setting preferred.
Working Conditions
Essential: * Weight Requirement - Light (up to 20 lbs)
Job Details
Department : HCS Pharmacy Standard Hours Bi-Weekly : 80.25 Weekend/Holiday Requirement:
No On Call Required : No With Rotation: Scheduled Work Hours:
8:30a-5p Work Arrangement : Onsite Union Code : U20 - CWA 1122 VNA RN & Clerical Requisition ID# : 10949 Recruiter : Danielle Harwell Grade : 2 Pay Frequency : Bi-Weekly
Salary Range:
$21.49 -$29.48 *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.
The VNA's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and the VNA envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. The VNA is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!