Teleperformance USA
Bi-lingual Healthcare Customer Service Rep - Remote
Teleperformance USA, Salt Lake City, Utah, United States, 84193
Category :
Customer Service/Support
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and
passionate people speaking more than
300 languages, our global scale and local
presence allow us to be a force of good
in supporting our communities, our
clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen
.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Must be fluent in both English and Spanish.
Your Responsibilities
Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Meet sales objectives as defined
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Qualifications:
Bilingual Spanish/Eglish
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
6 months Call Center experience, preferred
Ability to use Windows operating systems
6 months sales experience minimum
Able to work independently
Ability to stay composed and objective
Superior negotiating skills
Key Competencies:
Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven.
Collaboration:
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication:
Outstanding communication, listening, and analytical skills.
Organizational Skills:
Strong organizational and problem-solving skills.
Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness:
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented:
Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 30.0 Mbps
Minimum subscribed upload rate equal or exceeds 10.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
EOE/Disability/Vets
Customer Service/Support
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and
passionate people speaking more than
300 languages, our global scale and local
presence allow us to be a force of good
in supporting our communities, our
clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen
.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Must be fluent in both English and Spanish.
Your Responsibilities
Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Meet sales objectives as defined
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Qualifications:
Bilingual Spanish/Eglish
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
6 months Call Center experience, preferred
Ability to use Windows operating systems
6 months sales experience minimum
Able to work independently
Ability to stay composed and objective
Superior negotiating skills
Key Competencies:
Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven.
Collaboration:
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication:
Outstanding communication, listening, and analytical skills.
Organizational Skills:
Strong organizational and problem-solving skills.
Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness:
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented:
Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 30.0 Mbps
Minimum subscribed upload rate equal or exceeds 10.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
EOE/Disability/Vets