Innova Solutions
Direct message the job poster from Innova Solutions
Sr. Technical Recruiter at Innova Solutions (formerly AIC, Analyst, & ACS Group)
Innova Solutions is seeking an
IT Service Desk Manager
to lead and oversee the
IT Services team , ensuring smooth daily operations. This role involves
mentoring, motivating, and training
team members to meet departmental goals while maintaining strong communication with senior management to align initiatives with strategic objectives. The IT Support Manager will be responsible for managing
Help Desk operations , providing technical assistance to IT employees on
hardware, software, peripherals, and networked systems . Advanced troubleshooting, deployment of applications, and m aintaining up-to-date technical documentation are key aspects of this role. Taking initiative of IT Project, and
Managing IT projects
are expected and required Experience with
Service NOW
is required Job is onsite in Tampa to start, but will have remote flexibility once acclimated Key Responsibilities Team Leadership:
Supervise, coach, and develop IT Services team members, driving performance and growth. Communication & Strategy:
Keep leadership informed of challenges, updates, and opportunities within Help Desk and Desktop Support. Project Management:
Define scope, set goals, and oversee IT projects, ensuring timely execution and business alignment. Technical Support:
Provide advanced troubleshooting for
Windows OS, Office applications, call center software, and core processing systems . Systems Management:
Oversee
deployment, monitoring, upgrades, and support
for computing infrastructure, operating systems, and software patches. Help Desk Efficiency:
Ensure timely resolution of support tickets and maintain technical documentation. Software Compliance:
Manage licensing requirements for desktop applications and other critical programs. Disaster Recovery:
Develop and implement a
robust disaster recovery plan
for Help Desk systems. Process Improvement:
Continuously evaluate and recommend
new technology solutions
to enhance system performance. Policy Development:
Create and maintain
guidelines, procedures, and compliance frameworks
for the Electronic Services team. Change Management:
Ensure adherence to
IT Change Management processes . General Accountabilities Uphold
IT guiding principles
through leadership and key initiatives. Maintain strict
confidentiality of member and employee information . Ensure compliance with
institutional regulations . Required Skills & Experience Bachelors degree
in technology or management-related disciplines (or equivalent experience). 2+ years of supervisory experience
or
5+ years of progressive IT support experience . 5+ years in Help Desk or desktop support , providing direct end-user technical assistance. Expertise in
Windows OS, Windows Server, and Microsoft Office applications . Strong
customer service and troubleshooting skills . Experience with
ITIL frameworks
(certification preferred). Experience with
ServiceNow
ticketing
experience Experience in
automating software installations and mass deployments
is highly desirable. Excellent communication and interpersonal skills
for effective collaboration. Ability to
work independently
and meet tight deadlines. Compensation Package: Annual Bonus:
Target of
7%11.25% , with recent payouts closer to the higher end. Salary Increases:
Annual merit-based raises determined by
individual performance and company success . 401(k) Matching: 8% contribution,
fully vested
immediately . 100% match up to 6% of employee contributions . PAY RANGE AND BENEFITS: Pay Range- $110-128K/year USD/year range Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Website: https://www.innovasolutions.com/ is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Computer Hardware Manufacturing, Computer Networking Products, and Software Development Referrals increase your chances of interviewing at Innova Solutions by 2x Get notified about new Information Technology Service Desk Manager jobs in
Tampa, FL . Sr. Support Center (Service Desk) Manager
Tampa, FL $73,800.00-$106,600.00 1 month ago Tampa, FL $57,400.00-$73,800.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Innova Solutions is seeking an
IT Service Desk Manager
to lead and oversee the
IT Services team , ensuring smooth daily operations. This role involves
mentoring, motivating, and training
team members to meet departmental goals while maintaining strong communication with senior management to align initiatives with strategic objectives. The IT Support Manager will be responsible for managing
Help Desk operations , providing technical assistance to IT employees on
hardware, software, peripherals, and networked systems . Advanced troubleshooting, deployment of applications, and m aintaining up-to-date technical documentation are key aspects of this role. Taking initiative of IT Project, and
Managing IT projects
are expected and required Experience with
Service NOW
is required Job is onsite in Tampa to start, but will have remote flexibility once acclimated Key Responsibilities Team Leadership:
Supervise, coach, and develop IT Services team members, driving performance and growth. Communication & Strategy:
Keep leadership informed of challenges, updates, and opportunities within Help Desk and Desktop Support. Project Management:
Define scope, set goals, and oversee IT projects, ensuring timely execution and business alignment. Technical Support:
Provide advanced troubleshooting for
Windows OS, Office applications, call center software, and core processing systems . Systems Management:
Oversee
deployment, monitoring, upgrades, and support
for computing infrastructure, operating systems, and software patches. Help Desk Efficiency:
Ensure timely resolution of support tickets and maintain technical documentation. Software Compliance:
Manage licensing requirements for desktop applications and other critical programs. Disaster Recovery:
Develop and implement a
robust disaster recovery plan
for Help Desk systems. Process Improvement:
Continuously evaluate and recommend
new technology solutions
to enhance system performance. Policy Development:
Create and maintain
guidelines, procedures, and compliance frameworks
for the Electronic Services team. Change Management:
Ensure adherence to
IT Change Management processes . General Accountabilities Uphold
IT guiding principles
through leadership and key initiatives. Maintain strict
confidentiality of member and employee information . Ensure compliance with
institutional regulations . Required Skills & Experience Bachelors degree
in technology or management-related disciplines (or equivalent experience). 2+ years of supervisory experience
or
5+ years of progressive IT support experience . 5+ years in Help Desk or desktop support , providing direct end-user technical assistance. Expertise in
Windows OS, Windows Server, and Microsoft Office applications . Strong
customer service and troubleshooting skills . Experience with
ITIL frameworks
(certification preferred). Experience with
ServiceNow
ticketing
experience Experience in
automating software installations and mass deployments
is highly desirable. Excellent communication and interpersonal skills
for effective collaboration. Ability to
work independently
and meet tight deadlines. Compensation Package: Annual Bonus:
Target of
7%11.25% , with recent payouts closer to the higher end. Salary Increases:
Annual merit-based raises determined by
individual performance and company success . 401(k) Matching: 8% contribution,
fully vested
immediately . 100% match up to 6% of employee contributions . PAY RANGE AND BENEFITS: Pay Range- $110-128K/year USD/year range Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Website: https://www.innovasolutions.com/ is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Computer Hardware Manufacturing, Computer Networking Products, and Software Development Referrals increase your chances of interviewing at Innova Solutions by 2x Get notified about new Information Technology Service Desk Manager jobs in
Tampa, FL . Sr. Support Center (Service Desk) Manager
Tampa, FL $73,800.00-$106,600.00 1 month ago Tampa, FL $57,400.00-$73,800.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr