Insight Global
One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide remote technical support to all retail store and non-retail store associates. The Help Desk Agent will be working an 8-hour shift, any five out of the seven days of the week between 4AM-Midnight, as this help desk line is open seven days a week from 4AM-Midnight. This person will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The agent will be working with store associates' technical issues on the company's proprietary ordering system, Order Up. This includes troubleshooting errors caused with order changes, payments, deliveries, will calls and installs. This agent will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc. All individuals must have excellent customer service skills and have prior experience working in a call center environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . - experience working fully remote - 1+ year of technical support experience - Experience with ServiceNow - Ability to work any 8-hour shift between the hours of 4AM-Midnight any 5 out of the 7 days out of the week
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . - experience working fully remote - 1+ year of technical support experience - Experience with ServiceNow - Ability to work any 8-hour shift between the hours of 4AM-Midnight any 5 out of the 7 days out of the week