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Artech Information System LLC

: DESKSIDE Support

Artech Information System LLC, Honolulu, Hawaii, United States, 96814

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Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description

Hi Hope you are doing well! Duration: 5 years Responsibilities:

Diagnose, configure, and install common applications, as well as install/remove desktop PCs and monitors. Provide remote O365 support on workstations and mobile devices, including InTune MDM application; remote takeover skills are a plus. Perform basic Deskside Services, including install, move, add, changes (IMAC), build, and configuration, following provided scripts. Provide software support for low complexity problems/issues on Buyer or Customer personal computers. Assist customers with problem identification and resolution at the Customers place of business for hardware or platform-related issues. Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows (current 4 generations of Windows Operating Systems) or Apple (current OS -1). Familiarity with Microsoft Office Suite and other common software applications.

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