Tesla
Sr. Integration Engineer, Customer Support & Claims
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Overview Join Tesla’s service technology team as an Integration Engineer, where you’ll bridge the gap between technical systems and business stakeholders to enhance the interoperability of our service and insurance claims applications. You’ll work closely with insurance claims business, service centers, collision centers, customer relationship management teams, and other business units to design and implement seamless system integrations. As an integration engineer with strong hands-on technical skills, you’ll drive programs that optimize system connectivity, streamline operations, and elevate Tesla’s mission to accelerate the world’s transition to sustainable energy.
What You\'ll Do
Partner with business stakeholders (service operations, customer support, collision centers) to identify integration needs and translate them into technical requirements
Design and implement robust integration solutions to connect disparate systems (e.g., Insurance Claims & service platforms) using APIs, middleware, and custom workflows
Lead end-to-end program management for integration projects, from requirements gathering to deployment, ensuring alignment with business goals and timelines
Write and optimize complex SQL queries to extract, transform, and load data across systems, ensuring data integrity and performance
Collaborate with engineering teams to define API specifications, troubleshoot integration issues, and ensure scalability and reliability
Develop monitoring and alerting systems to proactively identify and resolve integration failures
Drive continuous improvement by analyzing integration performance metrics and proposing enhancements to existing workflows
Facilitate cross-functional workshops to align stakeholders and technical teams on integration strategies
Document integration processes, technical specifications, and program outcomes for transparency and scalability
What You\'ll Bring
Strong technical proficiency in SQL for querying, analyzing, and transforming large datasets
Deep understanding of API design, RESTful services, and integration patterns (e.g., ETL, webhooks, message queues)
Proven experience as a technical program manager, leading cross-functional projects with business and technical stakeholders
Ability to translate complex business needs into actionable technical solutions
Hands-on experience with integration platforms and tools like Postman for API testing
Familiarity with cloud-based systems (e.g., AWS, Azure) and microservices architectures
Exceptional problem-solving skills to tackle ambiguous, cross-system challenges
Strong communication skills to align diverse stakeholders and present technical concepts to non-technical audiences
Passion for driving operational efficiency through scalable, sustainable integrations
Degree in Computer Science, Information Systems, Engineering, or equivalent experience
Benefits
Aetna PPO and HSA plans with 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid Health Savings Account (HSA) contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Compensation Expected Compensation
$133,440 - $200,160/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
Referrals increase your chances of interviewing at Tesla by 2x
Palo Alto, CA
#J-18808-Ljbffr
Overview Join Tesla’s service technology team as an Integration Engineer, where you’ll bridge the gap between technical systems and business stakeholders to enhance the interoperability of our service and insurance claims applications. You’ll work closely with insurance claims business, service centers, collision centers, customer relationship management teams, and other business units to design and implement seamless system integrations. As an integration engineer with strong hands-on technical skills, you’ll drive programs that optimize system connectivity, streamline operations, and elevate Tesla’s mission to accelerate the world’s transition to sustainable energy.
What You\'ll Do
Partner with business stakeholders (service operations, customer support, collision centers) to identify integration needs and translate them into technical requirements
Design and implement robust integration solutions to connect disparate systems (e.g., Insurance Claims & service platforms) using APIs, middleware, and custom workflows
Lead end-to-end program management for integration projects, from requirements gathering to deployment, ensuring alignment with business goals and timelines
Write and optimize complex SQL queries to extract, transform, and load data across systems, ensuring data integrity and performance
Collaborate with engineering teams to define API specifications, troubleshoot integration issues, and ensure scalability and reliability
Develop monitoring and alerting systems to proactively identify and resolve integration failures
Drive continuous improvement by analyzing integration performance metrics and proposing enhancements to existing workflows
Facilitate cross-functional workshops to align stakeholders and technical teams on integration strategies
Document integration processes, technical specifications, and program outcomes for transparency and scalability
What You\'ll Bring
Strong technical proficiency in SQL for querying, analyzing, and transforming large datasets
Deep understanding of API design, RESTful services, and integration patterns (e.g., ETL, webhooks, message queues)
Proven experience as a technical program manager, leading cross-functional projects with business and technical stakeholders
Ability to translate complex business needs into actionable technical solutions
Hands-on experience with integration platforms and tools like Postman for API testing
Familiarity with cloud-based systems (e.g., AWS, Azure) and microservices architectures
Exceptional problem-solving skills to tackle ambiguous, cross-system challenges
Strong communication skills to align diverse stakeholders and present technical concepts to non-technical audiences
Passion for driving operational efficiency through scalable, sustainable integrations
Degree in Computer Science, Information Systems, Engineering, or equivalent experience
Benefits
Aetna PPO and HSA plans with 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid Health Savings Account (HSA) contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Compensation Expected Compensation
$133,440 - $200,160/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
Referrals increase your chances of interviewing at Tesla by 2x
Palo Alto, CA
#J-18808-Ljbffr