Press Ganey
Overview
VP, Product
role at
Press Ganey . The VP Product, Patient Experience (PX) will lead the continued growth and evolution of Press Ganey’s PX portfolio—building on our position as the established market leader in healthcare experience measurement. This is a high-impact, high-visibility role responsible for both sustaining and strengthening our leadership in regulatory and quality-driven patient experience programs, while expanding into next-generation strategies that reflect modern consumer expectations. You will own strategy and execution across a suite of PX solutions—ensuring we continue to deliver excellence in the areas that matter most to our clients, while pushing the boundaries of what’s possible. You will lead a team of product managers and collaborate across engineering, marketing, advisory, and delivery teams to evolve our approach to PX with a digital-first, insight-powered model that captures patient signals continuously, interprets them with intelligence, and enables action across the journey. With strong strategic partnerships and a proven foundation of trust in the market, this role offers a unique opportunity to define the future of Patient Experience. Responsibilities
Redefine Patient Experience (PX) in healthcare: Move beyond the traditional regulatory frameworks and bring fresh thinking to how we help our clients improve how patients experience care. Define and support the PX product strategy: In partnership with the PX General Manager (GM) define and drive a roadmap that supports ongoing innovation in experience management throughout the patient journey. Lead and grow a high-performing team: Manage and mentor a team of PX product managers, providing direction, support, and accountability while fostering growth. Drive execution across teams: Align product, engineering, delivery, and go-to-market partners to keep initiatives on track and moving forward. Spot opportunities early: Stay close to the market, customers, and the competition to proactively identify where to go next and why. Accelerate growth: Identify and prioritize opportunities for expansion, innovation, and packaging across the PX portfolio and client base. Keep us connected: Translate and align Growth, Product, Engineering, Marketing, and Delivery to stay client-focused. Use data to guide decisions: Partner with finance and analytics to define the right business metrics and maintain a clear view of what’s working and what needs to change. What You Bring
10+ years of product leadership experience—ideally in provider-facing healthcare technology or related verticals—with a track record of growth and product innovation Experience leading and developing SaaS product teams with a focus on clarity, ownership, and cross-functional collaboration Deep knowledge of patient experience programs and regulatory requirements, plus a perspective on the next evolution Passion for advancing healthcare with CX principles, including continuous listening, real-time feedback, journey-based thinking, predictive insights, and personalization at scale Ability to manage a portfolio of products and drive results through cross-functional leadership Analytical mindset with comfort using data, AI/ML, and market insights to drive decision-making Excellent communication skills with the ability to influence at all levels Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Press Ganey we are committed to a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. Additional Information For US Based Jobs Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discriminate against employees or applicants for discussing compensation. The expected base salary for this position ranges from $215,000-$250,000. Salary offers are based on a range of factors including skills, training, experience, and market considerations. In addition to base salary, successful candidates are eligible for a discretionary bonus or other compensation where applicable. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
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VP, Product
role at
Press Ganey . The VP Product, Patient Experience (PX) will lead the continued growth and evolution of Press Ganey’s PX portfolio—building on our position as the established market leader in healthcare experience measurement. This is a high-impact, high-visibility role responsible for both sustaining and strengthening our leadership in regulatory and quality-driven patient experience programs, while expanding into next-generation strategies that reflect modern consumer expectations. You will own strategy and execution across a suite of PX solutions—ensuring we continue to deliver excellence in the areas that matter most to our clients, while pushing the boundaries of what’s possible. You will lead a team of product managers and collaborate across engineering, marketing, advisory, and delivery teams to evolve our approach to PX with a digital-first, insight-powered model that captures patient signals continuously, interprets them with intelligence, and enables action across the journey. With strong strategic partnerships and a proven foundation of trust in the market, this role offers a unique opportunity to define the future of Patient Experience. Responsibilities
Redefine Patient Experience (PX) in healthcare: Move beyond the traditional regulatory frameworks and bring fresh thinking to how we help our clients improve how patients experience care. Define and support the PX product strategy: In partnership with the PX General Manager (GM) define and drive a roadmap that supports ongoing innovation in experience management throughout the patient journey. Lead and grow a high-performing team: Manage and mentor a team of PX product managers, providing direction, support, and accountability while fostering growth. Drive execution across teams: Align product, engineering, delivery, and go-to-market partners to keep initiatives on track and moving forward. Spot opportunities early: Stay close to the market, customers, and the competition to proactively identify where to go next and why. Accelerate growth: Identify and prioritize opportunities for expansion, innovation, and packaging across the PX portfolio and client base. Keep us connected: Translate and align Growth, Product, Engineering, Marketing, and Delivery to stay client-focused. Use data to guide decisions: Partner with finance and analytics to define the right business metrics and maintain a clear view of what’s working and what needs to change. What You Bring
10+ years of product leadership experience—ideally in provider-facing healthcare technology or related verticals—with a track record of growth and product innovation Experience leading and developing SaaS product teams with a focus on clarity, ownership, and cross-functional collaboration Deep knowledge of patient experience programs and regulatory requirements, plus a perspective on the next evolution Passion for advancing healthcare with CX principles, including continuous listening, real-time feedback, journey-based thinking, predictive insights, and personalization at scale Ability to manage a portfolio of products and drive results through cross-functional leadership Analytical mindset with comfort using data, AI/ML, and market insights to drive decision-making Excellent communication skills with the ability to influence at all levels Don’t meet every single requirement?
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Press Ganey we are committed to a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. Additional Information For US Based Jobs Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discriminate against employees or applicants for discussing compensation. The expected base salary for this position ranges from $215,000-$250,000. Salary offers are based on a range of factors including skills, training, experience, and market considerations. In addition to base salary, successful candidates are eligible for a discretionary bonus or other compensation where applicable. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/
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