Stars and Strikes Family Entertainment Centers
General Manager
Stars and Strikes Family Entertainment Centers, Raleigh, North Carolina, United States
Overview
Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, energetic individual with a passion for guest service and a willingness to learn everything about our business.
As the General Manager, you are responsible for the overall operation of the center including meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations. The General Manager oversees all center components including bowling, food & beverage, and arcade.
Why Join Our Team?
We are a family-owned business and consider our team members part of our family
We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
We encourage team members to have fun while they work
We provide opportunities for all team members to give back to the community
We are a community who live out our core values:
Respect at All Times
Listen to Others
Exceptional Guest Service
Sharing in Success
Dedicated to Fun
Cleanliness Focused
We Give Back
What We’re Looking For:
Two or more years of experience in general management
Experience in a high-volume environment
Experience in Hospitality and/or Food & Beverage is a plus
Willing to work a flexible schedule based on business need (e.g. weekends/holidays)
Previous experience with an ability to manage costs including labor costs
Core Competencies:
People Leader: Develop Staff, Navigate Chaos, Motivate Others, Handle Conflict, Thrive in Ambiguity, Cultivate Excellent Guest Experiences
Operations Expert: Problem-Solver, Relational, Budget Proficiency, Financial Reporting, Revenue Driver, Strategic Planner, Analytical Thinker
Key Responsibilities:
Ownership of Guest Experience
Forecasting of Sales and Payroll
Responsible for Incremental Revenue in Center
Hiring and Development Department Managers
Collaboration with Regional Manager to Ensure Smooth Operations
Additional Duties:
Weekly Revenue Forecast
Approve Hourly Staff Scheduling
Oversee Quarterly Dept. Staff Meetings
Provide Formal Monthly One-On-One’s with Dept. Managers
“Quarterback” of Culture at Their Center
Orientation and Onboarding New Staff
Perks We Offer:
Health & 401k Benefits
Bonuses
Paid-Time Off
Profit-Sharing
Daily Pay
Free Bowling, Laser Tag & Gameplay!
Stars and Strikes is an Equal Opportunity Employer.
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As the General Manager, you are responsible for the overall operation of the center including meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations. The General Manager oversees all center components including bowling, food & beverage, and arcade.
Why Join Our Team?
We are a family-owned business and consider our team members part of our family
We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
We encourage team members to have fun while they work
We provide opportunities for all team members to give back to the community
We are a community who live out our core values:
Respect at All Times
Listen to Others
Exceptional Guest Service
Sharing in Success
Dedicated to Fun
Cleanliness Focused
We Give Back
What We’re Looking For:
Two or more years of experience in general management
Experience in a high-volume environment
Experience in Hospitality and/or Food & Beverage is a plus
Willing to work a flexible schedule based on business need (e.g. weekends/holidays)
Previous experience with an ability to manage costs including labor costs
Core Competencies:
People Leader: Develop Staff, Navigate Chaos, Motivate Others, Handle Conflict, Thrive in Ambiguity, Cultivate Excellent Guest Experiences
Operations Expert: Problem-Solver, Relational, Budget Proficiency, Financial Reporting, Revenue Driver, Strategic Planner, Analytical Thinker
Key Responsibilities:
Ownership of Guest Experience
Forecasting of Sales and Payroll
Responsible for Incremental Revenue in Center
Hiring and Development Department Managers
Collaboration with Regional Manager to Ensure Smooth Operations
Additional Duties:
Weekly Revenue Forecast
Approve Hourly Staff Scheduling
Oversee Quarterly Dept. Staff Meetings
Provide Formal Monthly One-On-One’s with Dept. Managers
“Quarterback” of Culture at Their Center
Orientation and Onboarding New Staff
Perks We Offer:
Health & 401k Benefits
Bonuses
Paid-Time Off
Profit-Sharing
Daily Pay
Free Bowling, Laser Tag & Gameplay!
Stars and Strikes is an Equal Opportunity Employer.
#J-18808-Ljbffr