HappyRobot
Overview
Technical Support Engineer at HappyRobot Join to apply for the Technical Support Engineer role at HappyRobot. About HappyRobot
HappyRobot is a platform to build and deploy AI workers that automate communication. Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more—without human intervention. We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups. We just raised our Series B and now have over 60M in funding. We’re looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment. The Role
We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks or when they’re a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable. This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain. If you love solving puzzles, calming chaos, and making things work, this one’s for you. Responsibilities
Own customer-facing troubleshooting, root cause investigations, and escalations Interface with engineering, product, and operations to fix bugs and improve workflows Assist customers to understand and use AI-enabled features Turn user feedback into actionable insights to improve reliability Qualifications
3+ years of experience in a technical support, solutions engineering, or SRE-like role Comfort working with APIs, logs, databases, and modern web stacks (Python, JSON, Postgres, etc.) Clear, calm written communication — especially when customers are stuck or frustrated Curiosity and grit — you’ll go deep to figure out what’s actually going wrong High ownership mentality — if something is broken, you fix it or escalate it fast Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day Nice-to-Have
Experience with support platforms like Intercom, Linear, or Zendesk Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows Exposure to observability tools like Sentry, Datadog, or Grafana Experience supporting AI/ML, data-intensive systems, or developer-facing tools Previous work in logistics, operations tech, or comms-heavy B2B platforms Why Join Us?
Fast Growth — Backed by a16z and YC, and growing like crazy Top-Tier Compensation — Competitive salary + equity in a rocketship Ownership & Autonomy — You’ll own critical systems and shape user experience Real Impact — Every customer you help keeps freight moving and businesses running Work With the Best — Join a world-class team of builders, engineers, and operators Our Operating Principles
Extreme Ownership
— We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship
— Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build. We are “majos”
— Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier to enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus
— Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. Talent Density and Meritocracy
— Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. First-Principles Thinking
— Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at HappyRobot by 2x Get notified about new Technical Support Engineer jobs in San Francisco, CA.
#J-18808-Ljbffr
Technical Support Engineer at HappyRobot Join to apply for the Technical Support Engineer role at HappyRobot. About HappyRobot
HappyRobot is a platform to build and deploy AI workers that automate communication. Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more—without human intervention. We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups. We just raised our Series B and now have over 60M in funding. We’re looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment. The Role
We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks or when they’re a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable. This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain. If you love solving puzzles, calming chaos, and making things work, this one’s for you. Responsibilities
Own customer-facing troubleshooting, root cause investigations, and escalations Interface with engineering, product, and operations to fix bugs and improve workflows Assist customers to understand and use AI-enabled features Turn user feedback into actionable insights to improve reliability Qualifications
3+ years of experience in a technical support, solutions engineering, or SRE-like role Comfort working with APIs, logs, databases, and modern web stacks (Python, JSON, Postgres, etc.) Clear, calm written communication — especially when customers are stuck or frustrated Curiosity and grit — you’ll go deep to figure out what’s actually going wrong High ownership mentality — if something is broken, you fix it or escalate it fast Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day Nice-to-Have
Experience with support platforms like Intercom, Linear, or Zendesk Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows Exposure to observability tools like Sentry, Datadog, or Grafana Experience supporting AI/ML, data-intensive systems, or developer-facing tools Previous work in logistics, operations tech, or comms-heavy B2B platforms Why Join Us?
Fast Growth — Backed by a16z and YC, and growing like crazy Top-Tier Compensation — Competitive salary + equity in a rocketship Ownership & Autonomy — You’ll own critical systems and shape user experience Real Impact — Every customer you help keeps freight moving and businesses running Work With the Best — Join a world-class team of builders, engineers, and operators Our Operating Principles
Extreme Ownership
— We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us. Craftsmanship
— Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build. We are “majos”
— Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier to enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego. Urgency with Focus
— Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. Talent Density and Meritocracy
— Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. First-Principles Thinking
— Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at HappyRobot by 2x Get notified about new Technical Support Engineer jobs in San Francisco, CA.
#J-18808-Ljbffr