Dana-Farber Cancer Institute
Security Ambassador - 1st Shift (Mon-Fri 6:30am-3pm)
Dana-Farber Cancer Institute, Boston, Massachusetts, us, 02298
Overview
Security Ambassador - 1st Shift (Mon-Fri 6:30am-3:00pm)
role at
Dana-Farber Cancer Institute
is a full-time onsite position located in Boston, MA. Under the general direction of the Security Supervisor, the incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Delivers a high level of customer service by interacting with patients, visitors, and staff in a professional, proactive, friendly, and helpful manner. Serves as the initial point of contact and helps create a positive image for patients, visitors, and staff. Responsibilities
Provide a high level of customer service by interacting with patients, visitors and staff in a professional, proactive, friendly and helpful manner. Welcome and acknowledge visitors, patients, and staff; provide information and directions; anticipate the needs of others. Assist individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate specific patient, visitor, and staff requests accurately to other departments (e.g., transportation, patient relations, environmental services) to ensure complete follow-up. Help coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.). Maintain the assigned post area in a clean and orderly fashion. Provide a security presence, including conflict resolution, access control, and requesting services; enforce rules and regulations as required. Report and stay current on security issues and concerns. Provide support to Security field services during emergencies (fires, mass casualty events, HAZMAT occurrences, medical emergencies) and other incidents as needed. Perform other duties and duties as assigned by supervisors. Support a courteous, respectful, and inclusive environment for all patients, visitors, and staff. Qualifications
High School Diploma or GED required. One year of customer service experience; two years of customer service experience within the healthcare or hotel setting preferred. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain CPR/AED/First Aid certification (training provided by department). Excellent communication skills; friendly and outgoing with a commitment to service. Multi-language skills a plus. About Dana-Farber
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world-renowned clinicians, innovative researchers and dedicated professionals in the common mission of conquering cancer, HIV/AIDS and related diseases. The Institute combines talented people with advanced technologies to provide compassionate and comprehensive care, conduct research, educate tomorrow\'s professionals, and partner with other Harvard Medical School-affiliated hospitals to serve diverse communities. EEOC
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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Security Ambassador - 1st Shift (Mon-Fri 6:30am-3:00pm)
role at
Dana-Farber Cancer Institute
is a full-time onsite position located in Boston, MA. Under the general direction of the Security Supervisor, the incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Delivers a high level of customer service by interacting with patients, visitors, and staff in a professional, proactive, friendly, and helpful manner. Serves as the initial point of contact and helps create a positive image for patients, visitors, and staff. Responsibilities
Provide a high level of customer service by interacting with patients, visitors and staff in a professional, proactive, friendly and helpful manner. Welcome and acknowledge visitors, patients, and staff; provide information and directions; anticipate the needs of others. Assist individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate specific patient, visitor, and staff requests accurately to other departments (e.g., transportation, patient relations, environmental services) to ensure complete follow-up. Help coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.). Maintain the assigned post area in a clean and orderly fashion. Provide a security presence, including conflict resolution, access control, and requesting services; enforce rules and regulations as required. Report and stay current on security issues and concerns. Provide support to Security field services during emergencies (fires, mass casualty events, HAZMAT occurrences, medical emergencies) and other incidents as needed. Perform other duties and duties as assigned by supervisors. Support a courteous, respectful, and inclusive environment for all patients, visitors, and staff. Qualifications
High School Diploma or GED required. One year of customer service experience; two years of customer service experience within the healthcare or hotel setting preferred. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain CPR/AED/First Aid certification (training provided by department). Excellent communication skills; friendly and outgoing with a commitment to service. Multi-language skills a plus. About Dana-Farber
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world-renowned clinicians, innovative researchers and dedicated professionals in the common mission of conquering cancer, HIV/AIDS and related diseases. The Institute combines talented people with advanced technologies to provide compassionate and comprehensive care, conduct research, educate tomorrow\'s professionals, and partner with other Harvard Medical School-affiliated hospitals to serve diverse communities. EEOC
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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