Sentara
City/State
Harrisonburg, VA
Work Shift First (Days)
Overview: Overview
The Customer Service Representative (CAC) handles all aspects of member/patient support, focusing on timely research and resolution of telephone inquiries. This role manages incoming calls to address questions about
member eligibility ,
plan prescription benefits , and
claim payment issues , as well as patient service needs such as
updating billing information ,
establishing payment plans ,
resolving payment inquiries , and
scheduling . Success in this role requires clear communication, accurate documentation, strong problem-solving, and a service-oriented mindset to ensure an excellent experience on every call. Education
High school diploma or equivalent (Required) Certification/Licensure
No specific certification or licensure requirements Experience
1+ year
of customer service experience (healthcare or contact center environment preferred)
Experience assisting callers with
eligibility/benefits ,
claims/payment resolution ,
billing updates ,
payment plans , and
appointment scheduling
Proficiency with
CRM/EMR
or call-tracking systems; accurate call documentation and follow-through
Strong
communication, de-escalation , and problem-solving skills; ability to manage a
high call volume
and meet performance KPIs
Commitment to
accuracy, confidentiality, and HIPAA /privacy compliance
Benefits: Caring For Your Family and Your Career
*
Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development *Pet Insurance *Legal Resources Plan *Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer
and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work,
Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Work Shift First (Days)
Overview: Overview
The Customer Service Representative (CAC) handles all aspects of member/patient support, focusing on timely research and resolution of telephone inquiries. This role manages incoming calls to address questions about
member eligibility ,
plan prescription benefits , and
claim payment issues , as well as patient service needs such as
updating billing information ,
establishing payment plans ,
resolving payment inquiries , and
scheduling . Success in this role requires clear communication, accurate documentation, strong problem-solving, and a service-oriented mindset to ensure an excellent experience on every call. Education
High school diploma or equivalent (Required) Certification/Licensure
No specific certification or licensure requirements Experience
1+ year
of customer service experience (healthcare or contact center environment preferred)
Experience assisting callers with
eligibility/benefits ,
claims/payment resolution ,
billing updates ,
payment plans , and
appointment scheduling
Proficiency with
CRM/EMR
or call-tracking systems; accurate call documentation and follow-through
Strong
communication, de-escalation , and problem-solving skills; ability to manage a
high call volume
and meet performance KPIs
Commitment to
accuracy, confidentiality, and HIPAA /privacy compliance
Benefits: Caring For Your Family and Your Career
*
Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development *Pet Insurance *Legal Resources Plan *Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer
and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work,
Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.