Crowe
ServiceNow ITOM Implementation Senior Associate
Crowe, San Francisco, California, United States, 94199
ServiceNow ITOM Implementation Senior Associate
ServiceNow ITOM Implementation Senior Associate
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Crowe Overview
Crowe is seeking a highly technical Senior Staff to join our ServiceNow ITOM (IT Operations Management) team. This role focuses on hands-on ServiceNow development and configuration with a strong emphasis on ITOM modules such as Discovery, Service Mapping, and Event Management. You will be part of a collaborative delivery team, architecting and building powerful, scalable ServiceNow solutions that drive real results for our clients. Responsibilities
Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors MID Server installation, configuration, and troubleshooting Event Management rule creation and alert correlation Service Mapping design and deployment Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders). Translate technical requirements and architecture into scalable, supportable implementations. Work closely with Solution Architects and engagement leads to ensure solution quality and alignment. Write and maintain clear, reusable documentation and internal development standards. Support system testing, UAT, deployment, and ongoing performance tuning. Participate in internal technical design sessions and code reviews. Engage with clients periodically during technical workshops, validations, or post-go-live support. Desired Skills
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc. Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments Strong troubleshooting skills with MID Servers, connectivity, and system performance Certifications
ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management Certified Application Developer (CAD) – Preferred Qualifications
3+ years of professional experience 2+ years of direct ServiceNow ITOM hands-on work Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management Ability to independently deliver technical solutions with minimal supervision Excellent written and verbal communication, particularly around documenting complex logic Comfortable working both independently and collaboratively within distributed teams Willingness and ability to travel up to 30% as needed for client engagements Why Crowe?
Crowe’s ServiceNow practice empowers technical professionals to do meaningful work in a collaborative, fast-paced environment. As a Senior Staff, you’ll work alongside industry-leading experts and be trusted to deliver powerful solutions that support IT operations at scale. Whether you’re expanding your ServiceNow skill set or deepening your expertise in ITOM, this is a place where you can thrive technically and professionally. Commitment to Values and Equal Opportunity
We uphold Crowe’s values of Care, Trust, Courage, and Stewardship. We expect all colleagues to act ethically and with integrity at all times. Crowe is an equal employment opportunity employer. See notices of state and local laws where applicable on our site. Compensation
A wage range estimate is provided due to various factors including skill, experience, and location. Current approximate range:
$74,100
–
$147,800
per year. Final compensation will reflect the candidate’s qualifications and geographic location. Our Benefits
Your exceptional people experience starts here. Crowe offers a comprehensive total rewards package. Learn more about working at Crowe. Growth and Development
We nurture talent in an inclusive culture that values diversity. You will have regular meetings with a Career Coach to guide your goals and aspirations. About Crowe
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States, serving clients worldwide. Crowe is an equal opportunity employer and a member of Crowe Global network. The network includes more than 200 independent firms in over 130 countries.
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ServiceNow ITOM Implementation Senior Associate
at
Crowe Overview
Crowe is seeking a highly technical Senior Staff to join our ServiceNow ITOM (IT Operations Management) team. This role focuses on hands-on ServiceNow development and configuration with a strong emphasis on ITOM modules such as Discovery, Service Mapping, and Event Management. You will be part of a collaborative delivery team, architecting and building powerful, scalable ServiceNow solutions that drive real results for our clients. Responsibilities
Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors MID Server installation, configuration, and troubleshooting Event Management rule creation and alert correlation Service Mapping design and deployment Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders). Translate technical requirements and architecture into scalable, supportable implementations. Work closely with Solution Architects and engagement leads to ensure solution quality and alignment. Write and maintain clear, reusable documentation and internal development standards. Support system testing, UAT, deployment, and ongoing performance tuning. Participate in internal technical design sessions and code reviews. Engage with clients periodically during technical workshops, validations, or post-go-live support. Desired Skills
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc. Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments Strong troubleshooting skills with MID Servers, connectivity, and system performance Certifications
ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management Certified Application Developer (CAD) – Preferred Qualifications
3+ years of professional experience 2+ years of direct ServiceNow ITOM hands-on work Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management Ability to independently deliver technical solutions with minimal supervision Excellent written and verbal communication, particularly around documenting complex logic Comfortable working both independently and collaboratively within distributed teams Willingness and ability to travel up to 30% as needed for client engagements Why Crowe?
Crowe’s ServiceNow practice empowers technical professionals to do meaningful work in a collaborative, fast-paced environment. As a Senior Staff, you’ll work alongside industry-leading experts and be trusted to deliver powerful solutions that support IT operations at scale. Whether you’re expanding your ServiceNow skill set or deepening your expertise in ITOM, this is a place where you can thrive technically and professionally. Commitment to Values and Equal Opportunity
We uphold Crowe’s values of Care, Trust, Courage, and Stewardship. We expect all colleagues to act ethically and with integrity at all times. Crowe is an equal employment opportunity employer. See notices of state and local laws where applicable on our site. Compensation
A wage range estimate is provided due to various factors including skill, experience, and location. Current approximate range:
$74,100
–
$147,800
per year. Final compensation will reflect the candidate’s qualifications and geographic location. Our Benefits
Your exceptional people experience starts here. Crowe offers a comprehensive total rewards package. Learn more about working at Crowe. Growth and Development
We nurture talent in an inclusive culture that values diversity. You will have regular meetings with a Career Coach to guide your goals and aspirations. About Crowe
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States, serving clients worldwide. Crowe is an equal opportunity employer and a member of Crowe Global network. The network includes more than 200 independent firms in over 130 countries.
#J-18808-Ljbffr