Adobe
Technical Product Manager – Collaboration Space Analytics & Performance
Adobe, San Jose, California, United States, 95199
Technical Product Manager – Collaboration Space Analytics & Performance
Adobe is hiring for a Technical Product Manager in the Workplace Technology team to lead the evolution of how Adobe monitors, maintains, and improves its global AV conference room ecosystem. This role emphasizes a data-first approach to understanding system health, availability, and performance across in-room collaboration technologies—from the smallest huddle spaces to the largest event venues—delivering measurable value to Adobe employees. You will shape the tools and metrics that inform the future of AV products, meet technologies, drive accountability through data, and help scale our AV services globally.
Responsibilities
Data Strategy: Leverage end-to-end data telemetry for in-room collaboration technology—develop actionable dashboards, partner with analytics teams, and define important metrics that guide operational decisions.
Incident & Problem Management: Coordinate major incidents affecting collaboration spaces, drive rapid resolution, communicate clearly, and conduct post-incident reviews. Analyze recurring issues to identify root causes, implement preventative measures, and continuously improve platform stability and user experience.
AI-Driven Insights: Identify and advance opportunities to use AI to proactively detect issues, automate root cause analysis, and uncover experience gaps through large-scale data analysis.
Toolchain & Platform Development: Optimize monitoring, automation, and alerting tools to scale conference room availability and reliability.
Technical Collaboration: Partner with engineering to develop and improve API integrations and analytical performance logs.
User Experience Insight: Collaborate with support teams to correlate technical performance with targeted user experience improvements.
Vendor Influence: Use internal data and trends to inform and influence vendor roadmaps, ensuring third-party platforms evolve in line with Adobe’s needs.
Operational Readiness: Define SLAs, support proactive incident management, and collaborate with operations to build data-informed maintenance routines.
Qualifications
5+ years in a technical role related to collaboration technology, AV, IT systems, or workplace tech operations.
Proven success using and launching data performance platforms, tools, or dashboards that drive measurable improvements.
Experience applying AI or machine learning to operational, experience, or performance data is a strong asset.
Solid understanding of real-time media delivery, AV system monitoring, and how real-time AV solutions impact customer experience.
Familiarity with platforms like Microsoft Teams Rooms, Zoom Rooms, production technologies and associated APIs or management tools.
Working knowledge of Power BI, Tableau, or similar visualization tools.
Strong communication skills with the ability to communicate data stories to both technical and non-technical customers.
Passion for innovation, inclusion, and enhancing workplace technology experiences for all employees.
Compensation The U.S. pay range for this position is $92,800 – $179,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
For sales roles, starting salaries are expressed as total target compensation (TTC) with base salary plus commission; non-sales roles start with a base salary and may be eligible for the Annual Incentive Plan (AIP). Some roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices
California: Fair Chance Ordinances – Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado: Application Window Notice – If this role is open to hiring in Colorado, the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts: Massachusetts Legal Notice – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Equal Employment Opportunity: Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Accommodations: Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Advertising Services, IT Services and IT Consulting, and Software Development
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Responsibilities
Data Strategy: Leverage end-to-end data telemetry for in-room collaboration technology—develop actionable dashboards, partner with analytics teams, and define important metrics that guide operational decisions.
Incident & Problem Management: Coordinate major incidents affecting collaboration spaces, drive rapid resolution, communicate clearly, and conduct post-incident reviews. Analyze recurring issues to identify root causes, implement preventative measures, and continuously improve platform stability and user experience.
AI-Driven Insights: Identify and advance opportunities to use AI to proactively detect issues, automate root cause analysis, and uncover experience gaps through large-scale data analysis.
Toolchain & Platform Development: Optimize monitoring, automation, and alerting tools to scale conference room availability and reliability.
Technical Collaboration: Partner with engineering to develop and improve API integrations and analytical performance logs.
User Experience Insight: Collaborate with support teams to correlate technical performance with targeted user experience improvements.
Vendor Influence: Use internal data and trends to inform and influence vendor roadmaps, ensuring third-party platforms evolve in line with Adobe’s needs.
Operational Readiness: Define SLAs, support proactive incident management, and collaborate with operations to build data-informed maintenance routines.
Qualifications
5+ years in a technical role related to collaboration technology, AV, IT systems, or workplace tech operations.
Proven success using and launching data performance platforms, tools, or dashboards that drive measurable improvements.
Experience applying AI or machine learning to operational, experience, or performance data is a strong asset.
Solid understanding of real-time media delivery, AV system monitoring, and how real-time AV solutions impact customer experience.
Familiarity with platforms like Microsoft Teams Rooms, Zoom Rooms, production technologies and associated APIs or management tools.
Working knowledge of Power BI, Tableau, or similar visualization tools.
Strong communication skills with the ability to communicate data stories to both technical and non-technical customers.
Passion for innovation, inclusion, and enhancing workplace technology experiences for all employees.
Compensation The U.S. pay range for this position is $92,800 – $179,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
For sales roles, starting salaries are expressed as total target compensation (TTC) with base salary plus commission; non-sales roles start with a base salary and may be eligible for the Annual Incentive Plan (AIP). Some roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices
California: Fair Chance Ordinances – Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado: Application Window Notice – If this role is open to hiring in Colorado, the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts: Massachusetts Legal Notice – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Equal Employment Opportunity: Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Accommodations: Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Advertising Services, IT Services and IT Consulting, and Software Development
#J-18808-Ljbffr