VetJobs
Smart Buildings Senior Service Operations Manager - Cypress, CA
VetJobs, Cypress, California, United States, 90630
Overview
Smart Buildings Senior Service Operations Manager - Cypress, CA Join to apply for the Smart Buildings Senior Service Operations Manager - Cypress, CA role at VetJobs. Responsibilities
Lead a team responsible for performing service work for building automation, fire, life safety, or security systems. Coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and meet customer expectations and commitments. Target revenue achievement for the position is greater than $50 million annually. Oversee hiring, supervision, training, mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training. Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts. Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts; ensure quality assurance activities are completed, including turnover from sales to service and projects to service, final project walkthroughs, service agreement scope reviews, and information turnover to the inspection team. Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard. Develop customer relationships and maintain high levels of customer satisfaction with effective and timely communications; determine technical labor loading and balance of talent to meet customer needs. Champion safety compliance by ensuring employees meet or exceed safety requirements, training on safety, and adherence to organizational processes, tools, and workflow standards. Qualifications
Basic Qualifications:
Associate degree from a two-year college or technical school; up to 8 years of experience supervising teams; on-the-job industry experience with strategic planning, contracting, project management, account management, and general business management. Ability to understand financial reporting and apply cost control measures. Familiarity with HVAC, Building Automation, Fire Alarm, or Security Systems (Fire-specific) - NICET Level II Fire Alarm certification within 12 months. Organizational and interpersonal skills; experience with Microsoft Office; verbal and written English communication. Must be 21 years of age, possess a valid driver’s license with limited violations, and be legally authorized to work in the United States without company sponsorship. Position requires COVID-19 vaccination where permitted by law and in accordance with applicable accommodations. Preferred Qualifications:
Bachelor’s degree; 8+ years of experience supervising teams. Details
Location: Cypress, California Salary Range: $156,450 - $268,200 annually, with a target incentive of 20% of base salary Employer: Siemens Job Code: Manufacturing Manufacturing Affiliate Sponsor: Siemens Salary Range indicator: >$100,000
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Smart Buildings Senior Service Operations Manager - Cypress, CA Join to apply for the Smart Buildings Senior Service Operations Manager - Cypress, CA role at VetJobs. Responsibilities
Lead a team responsible for performing service work for building automation, fire, life safety, or security systems. Coordinate all activities for service agreements, service migration and installed projects, and Time & Materials (T&M) work to provide on-time delivery and meet customer expectations and commitments. Target revenue achievement for the position is greater than $50 million annually. Oversee hiring, supervision, training, mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training. Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts. Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts; ensure quality assurance activities are completed, including turnover from sales to service and projects to service, final project walkthroughs, service agreement scope reviews, and information turnover to the inspection team. Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard. Develop customer relationships and maintain high levels of customer satisfaction with effective and timely communications; determine technical labor loading and balance of talent to meet customer needs. Champion safety compliance by ensuring employees meet or exceed safety requirements, training on safety, and adherence to organizational processes, tools, and workflow standards. Qualifications
Basic Qualifications:
Associate degree from a two-year college or technical school; up to 8 years of experience supervising teams; on-the-job industry experience with strategic planning, contracting, project management, account management, and general business management. Ability to understand financial reporting and apply cost control measures. Familiarity with HVAC, Building Automation, Fire Alarm, or Security Systems (Fire-specific) - NICET Level II Fire Alarm certification within 12 months. Organizational and interpersonal skills; experience with Microsoft Office; verbal and written English communication. Must be 21 years of age, possess a valid driver’s license with limited violations, and be legally authorized to work in the United States without company sponsorship. Position requires COVID-19 vaccination where permitted by law and in accordance with applicable accommodations. Preferred Qualifications:
Bachelor’s degree; 8+ years of experience supervising teams. Details
Location: Cypress, California Salary Range: $156,450 - $268,200 annually, with a target incentive of 20% of base salary Employer: Siemens Job Code: Manufacturing Manufacturing Affiliate Sponsor: Siemens Salary Range indicator: >$100,000
#J-18808-Ljbffr