The RealReal
Overview
The Jewelry Brand Expert I at The RealReal supports the Fine Jewelry and Watch department through compiling and organizing research documents, maintaining TRR-owned training materials, and upholding The RealReal merchandising standards. The role aids in specialist development by providing in-the-moment feedback, creating a safe space, and building confidence in the team. In day-to-day interactions, you must echo The RealReal’s values and standards. Counseling on content, best practices, and brand-specific needs; the role demands inventive problem solving and excellent interpersonal skills. You are a collaborator and researcher who identifies opportunities and strives for business success. You have a strong attention to detail, knowledge of current industry trends, and experience with secondary market pricing principles and application. This role reports to the Senior Manager, Jewelry Authentication. Key partners include: Fine Jewelry & Watch Production, Gemology, Inbound Training and Development and Inbound/Outbound Operations teams. What You Get To Do Every Day
Support production team through advanced research on low-medium risk jewelry authentication and pricing inquiries Promote quality expectations and hold the team accountable in partnership with production management; uphold quality standards and adherence to SOPs through hands-on training, routine assessments, and audits; teach and apply complex concepts to ensure continued specialist development Support and develop associates/specialists during ramp-up by facilitating hands-on training sessions, office hours, and performing branded QC when needed Uphold accuracy, consistency and quality of standards, methodologies, information sources and reference materials Organize and maintain internal database of company-owned training materials Collaborate on projects and research, as directed by management, including in-house training, educational and reference materials and SOPs What You Bring To The Role
Minimum Requirements
2+ years jewelry industry experience; academic or professional research experience preferred Bachelor’s degree from an accredited college or university; Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication preferred GIA Applied Jewelry Professional certification; Diamond Graduate diploma preferred Intermediate technical expertise, including metals and material identification, secondary market pricing principles and estimation know-how and proficiency The ability to prioritize multiple time-sensitive tasks and/or escalate issues The skills to work effectively and collaboratively in teams and cross-functionally to meet shared goals and deadlines Attention to detail, strong organizational and communication skills, geared towards large groups Solid analytical skills French and/or Italian language skills, preferred Compensation, Benefits, and Perks
$60,000 - $63,000 salary range Monthly $50 food credits for snacks/meals on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State-of-the-art, climate-controlled warehouse facility The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. Diversity, Equity and Inclusion program details can be found here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Marketing and Sales Industries: Retail Apparel and Fashion
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The Jewelry Brand Expert I at The RealReal supports the Fine Jewelry and Watch department through compiling and organizing research documents, maintaining TRR-owned training materials, and upholding The RealReal merchandising standards. The role aids in specialist development by providing in-the-moment feedback, creating a safe space, and building confidence in the team. In day-to-day interactions, you must echo The RealReal’s values and standards. Counseling on content, best practices, and brand-specific needs; the role demands inventive problem solving and excellent interpersonal skills. You are a collaborator and researcher who identifies opportunities and strives for business success. You have a strong attention to detail, knowledge of current industry trends, and experience with secondary market pricing principles and application. This role reports to the Senior Manager, Jewelry Authentication. Key partners include: Fine Jewelry & Watch Production, Gemology, Inbound Training and Development and Inbound/Outbound Operations teams. What You Get To Do Every Day
Support production team through advanced research on low-medium risk jewelry authentication and pricing inquiries Promote quality expectations and hold the team accountable in partnership with production management; uphold quality standards and adherence to SOPs through hands-on training, routine assessments, and audits; teach and apply complex concepts to ensure continued specialist development Support and develop associates/specialists during ramp-up by facilitating hands-on training sessions, office hours, and performing branded QC when needed Uphold accuracy, consistency and quality of standards, methodologies, information sources and reference materials Organize and maintain internal database of company-owned training materials Collaborate on projects and research, as directed by management, including in-house training, educational and reference materials and SOPs What You Bring To The Role
Minimum Requirements
2+ years jewelry industry experience; academic or professional research experience preferred Bachelor’s degree from an accredited college or university; Concentration and/or advanced degree in art history, fashion or jewelry design and/or fabrication preferred GIA Applied Jewelry Professional certification; Diamond Graduate diploma preferred Intermediate technical expertise, including metals and material identification, secondary market pricing principles and estimation know-how and proficiency The ability to prioritize multiple time-sensitive tasks and/or escalate issues The skills to work effectively and collaboratively in teams and cross-functionally to meet shared goals and deadlines Attention to detail, strong organizational and communication skills, geared towards large groups Solid analytical skills French and/or Italian language skills, preferred Compensation, Benefits, and Perks
$60,000 - $63,000 salary range Monthly $50 food credits for snacks/meals on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State-of-the-art, climate-controlled warehouse facility The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. Diversity, Equity and Inclusion program details can be found here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Marketing and Sales Industries: Retail Apparel and Fashion
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