Pine Street Inn
Overview
Shattuck Shelter Morning Counselor
at
Pine Street Inn
Schedule: 40 hours, Thursday to Monday, 6:45am to 3:15pm
Location: 170 Morton Street
Salary: $21.40 per hour DOE
This position carries a retention payment of $3,000.00, with $1,000.00 payable at 12 months and $2,000.00 at 24 months.
Summary of the position The Guest Service Specialist is an essential position and will work 100% site-based to maintain guest to staff ratio. The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the HMIS system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed.
The GSS will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community.
Principles
Shelter is a temporary safety net, not a home.
All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
Never warehouse or institutionalize our guests in our shelters
Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
Recognize the impact of violence and victimization on development and coping strategies
Employ an empowerment model
Maximize guest choices and control over her/his recovery based in a relational collaboration
Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
Minimize the possibilities of re-traumatization
Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
Solicit guest input and involve guests in designing and evaluating services
Education/Training
Required: High School diploma or GED
Preferred
Valid MA driver’s license in good standing
Bilingual English/Spanish
Knowledge/Experience
Required: Minimum of one (1) year of experience in the Human Services field
Ability to communicate clearly both verbally and in writing
Ability to communicate/speak with and listen in a non-judgmental manner
Preferred
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Experience with front line customer service and/or a similar front desk/customer service desk setting
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
#J-18808-Ljbffr
at
Pine Street Inn
Schedule: 40 hours, Thursday to Monday, 6:45am to 3:15pm
Location: 170 Morton Street
Salary: $21.40 per hour DOE
This position carries a retention payment of $3,000.00, with $1,000.00 payable at 12 months and $2,000.00 at 24 months.
Summary of the position The Guest Service Specialist is an essential position and will work 100% site-based to maintain guest to staff ratio. The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the HMIS system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed.
The GSS will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community.
Principles
Shelter is a temporary safety net, not a home.
All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
Never warehouse or institutionalize our guests in our shelters
Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
Recognize the impact of violence and victimization on development and coping strategies
Employ an empowerment model
Maximize guest choices and control over her/his recovery based in a relational collaboration
Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
Minimize the possibilities of re-traumatization
Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
Solicit guest input and involve guests in designing and evaluating services
Education/Training
Required: High School diploma or GED
Preferred
Valid MA driver’s license in good standing
Bilingual English/Spanish
Knowledge/Experience
Required: Minimum of one (1) year of experience in the Human Services field
Ability to communicate clearly both verbally and in writing
Ability to communicate/speak with and listen in a non-judgmental manner
Preferred
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Experience with front line customer service and/or a similar front desk/customer service desk setting
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
#J-18808-Ljbffr