Toolbx
Founding Operations Manager - San Francisco
Toolbx, San Jose, California, United States, 95199
Overview
About our client NoScrubs
is building the fastest laundry delivery service in the U.S. and they need a Founding Operations Manager to launch and run San Francisco, CA. This is a rare startup ops role where the hire will be running a full market like its their own business:
hiring, building, growing, fixing.
As the
Founding Operations Manager , this person will report directly to the CEO and shape how the company expands nationally. Youll have full ownership of San Franciscofrom launching new locations to building local partnerships and ensuring customers fall in love with the NoScrubs experience. The ideal candidate will thrive if energized by ambiguity, able to quickly prioritize, move fast, and be obsessed with making things work better every day. Major hustle, hard work, and creativity will be expected to improve operations and customer service in San Francisco in preparation for expanding nationally. (Google Earnest Shackleton job posting for context.) About the role The
Founding Operations Manager
will lead all aspects of the San Francisco market (with support from the rest of the team). This is the first expansion market, so the company expects someone capable of managing ambiguity and prioritizing effectively to run the market efficiently. This role reports to the CEO. As with any early-stage startup, there will be many additional responsibilities. Hustle, hard work, and creativity will be required to improve operations and customer service in San Francisco in preparation for national expansion. Compensation will be significantly equity-weighted. Health benefits and free laundry service are included. Responsibilities
Scrubber onboarding and management
maintain the pool of Scrubbers, provide feedback, and improve the Scrubber app Location partnerships
visit and onboard laundry location partners, improve operations for optimal service Growth tactics and hustle
identify local communities, businesses, and events in San Francisco for partnerships and visibility Logistics
integrate delivery and robotics partners into NoScrubs operating model Customer Service
manage customer outreach, investigate order issues, and conduct root cause analysis Proactive project identification and ownership
drive operational improvements, enhance customer experience, and build foundations for national expansion Who Theyre Looking For & Preferred Qualities
Youve likely worked at a startup or scrappy team where speed, ambiguity, and doing-whatever-it-takes were the norm. Youre not afraid of leadership in fact, you lean into it. Youll effectively be the CEO of the San Francisco market. Startup experience
experience building with limited resources Leadership chops
formal or informal leadership of people or projects with a track record of thriving under ownership Delivery/logistics/gig economy background
bonus if experience includes companies like Instacart, DoorDash, Uber, Favor, Shipt, Lyft, or Gopuff 410 years of experience
though achievements matter more than a rsum Core responsibilities
Scrubber onboarding and management
maintain the pool of Scrubbers, provide feedback, and improve the Scrubber app Location partnerships
visit and onboard laundry location partners, improve operations for optimal service Growth tactics and hustle
identify local communities, businesses, and events in San Francisco for partnerships and visibility Logistics
integrate delivery and robotics partners into NoScrubs operating model Customer Service
manage customer outreach, investigate order issues, and conduct root cause analysis Proactive project identification and ownership
drive operational improvements, enhance customer experience, and build foundations for national expansion Pay and Perks
Salary: $80K100K, depending on experience Equity: Significant upside in an early-stage, high-growth company Health Benefits: Full coverage provided Perk of the job: Free laundry (of course)
#J-18808-Ljbffr
About our client NoScrubs
is building the fastest laundry delivery service in the U.S. and they need a Founding Operations Manager to launch and run San Francisco, CA. This is a rare startup ops role where the hire will be running a full market like its their own business:
hiring, building, growing, fixing.
As the
Founding Operations Manager , this person will report directly to the CEO and shape how the company expands nationally. Youll have full ownership of San Franciscofrom launching new locations to building local partnerships and ensuring customers fall in love with the NoScrubs experience. The ideal candidate will thrive if energized by ambiguity, able to quickly prioritize, move fast, and be obsessed with making things work better every day. Major hustle, hard work, and creativity will be expected to improve operations and customer service in San Francisco in preparation for expanding nationally. (Google Earnest Shackleton job posting for context.) About the role The
Founding Operations Manager
will lead all aspects of the San Francisco market (with support from the rest of the team). This is the first expansion market, so the company expects someone capable of managing ambiguity and prioritizing effectively to run the market efficiently. This role reports to the CEO. As with any early-stage startup, there will be many additional responsibilities. Hustle, hard work, and creativity will be required to improve operations and customer service in San Francisco in preparation for national expansion. Compensation will be significantly equity-weighted. Health benefits and free laundry service are included. Responsibilities
Scrubber onboarding and management
maintain the pool of Scrubbers, provide feedback, and improve the Scrubber app Location partnerships
visit and onboard laundry location partners, improve operations for optimal service Growth tactics and hustle
identify local communities, businesses, and events in San Francisco for partnerships and visibility Logistics
integrate delivery and robotics partners into NoScrubs operating model Customer Service
manage customer outreach, investigate order issues, and conduct root cause analysis Proactive project identification and ownership
drive operational improvements, enhance customer experience, and build foundations for national expansion Who Theyre Looking For & Preferred Qualities
Youve likely worked at a startup or scrappy team where speed, ambiguity, and doing-whatever-it-takes were the norm. Youre not afraid of leadership in fact, you lean into it. Youll effectively be the CEO of the San Francisco market. Startup experience
experience building with limited resources Leadership chops
formal or informal leadership of people or projects with a track record of thriving under ownership Delivery/logistics/gig economy background
bonus if experience includes companies like Instacart, DoorDash, Uber, Favor, Shipt, Lyft, or Gopuff 410 years of experience
though achievements matter more than a rsum Core responsibilities
Scrubber onboarding and management
maintain the pool of Scrubbers, provide feedback, and improve the Scrubber app Location partnerships
visit and onboard laundry location partners, improve operations for optimal service Growth tactics and hustle
identify local communities, businesses, and events in San Francisco for partnerships and visibility Logistics
integrate delivery and robotics partners into NoScrubs operating model Customer Service
manage customer outreach, investigate order issues, and conduct root cause analysis Proactive project identification and ownership
drive operational improvements, enhance customer experience, and build foundations for national expansion Pay and Perks
Salary: $80K100K, depending on experience Equity: Significant upside in an early-stage, high-growth company Health Benefits: Full coverage provided Perk of the job: Free laundry (of course)
#J-18808-Ljbffr