Millennium Hotels and Resorts
Overview
The Director of Operations is responsible for building, supporting, and maintaining effective relationships with the General Managers at the Millennium hotels, leading the Executive team in each property to achieve and exceed their revenue and guest satisfaction targets. Responsibilities
Working in conjunction with the General Manager to actively manage key property issues (including capital projects, customer service, and refurbishment) To contribute into the achievement of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals To provide effective leadership to the hotel team members to ensure targets are met and exceeded To plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by the Manager. Desired competencies, work skills, and knowledge
Must be able to convey information and ideas clearly. Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, customers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Identifying business opportunities for each property with a specified region. Facilitate participation in regional marketing efforts. Measure and monitor overall property and portfolio revenues, program participation, etc. Evaluate the performance of each facility as it pertains to sales volume and market-share. Supervisory responsibilities
Offers support to the General Managers at the Properties. At some point, when staged in a Hotel, supervises indirectly the Management Team. Education and experience required
3 years or more of progressive experience in a hotel or a related field required, preferably, property and corporate management experience; multi-unit experience or at least 3 years of experience as a successful Operations Manager or General Manager. Qualifications
Knowledge of hotel industry and trends Excellent PC and technology systems skills including property management systems Excellent oral and written communication skills Strong problem solving, analytical and follow up skills Ability to build and maintain effective relationships Positive attitude and ability to lead Dynamic presentation skills Ability to manage conflict effectively Ability to travel 5% of the time Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Finance, and Strategy/Planning Industries
Hospitality Hotels and Motels
#J-18808-Ljbffr
The Director of Operations is responsible for building, supporting, and maintaining effective relationships with the General Managers at the Millennium hotels, leading the Executive team in each property to achieve and exceed their revenue and guest satisfaction targets. Responsibilities
Working in conjunction with the General Manager to actively manage key property issues (including capital projects, customer service, and refurbishment) To contribute into the achievement of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals To provide effective leadership to the hotel team members to ensure targets are met and exceeded To plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action Maintains regular attendance and is consistently on time. Maintains high standards of personal appearance and grooming, which include compliance with the dress code. Performs any other duties as requested by the Manager. Desired competencies, work skills, and knowledge
Must be able to convey information and ideas clearly. Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, customers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Identifying business opportunities for each property with a specified region. Facilitate participation in regional marketing efforts. Measure and monitor overall property and portfolio revenues, program participation, etc. Evaluate the performance of each facility as it pertains to sales volume and market-share. Supervisory responsibilities
Offers support to the General Managers at the Properties. At some point, when staged in a Hotel, supervises indirectly the Management Team. Education and experience required
3 years or more of progressive experience in a hotel or a related field required, preferably, property and corporate management experience; multi-unit experience or at least 3 years of experience as a successful Operations Manager or General Manager. Qualifications
Knowledge of hotel industry and trends Excellent PC and technology systems skills including property management systems Excellent oral and written communication skills Strong problem solving, analytical and follow up skills Ability to build and maintain effective relationships Positive attitude and ability to lead Dynamic presentation skills Ability to manage conflict effectively Ability to travel 5% of the time Seniority level
Mid-Senior level Employment type
Full-time Job function
Management, Finance, and Strategy/Planning Industries
Hospitality Hotels and Motels
#J-18808-Ljbffr