Enterprise Holdings
Daytime Customer Service Return Agent - DAL Airport
Enterprise Holdings, Dallas, Texas, United States, 75215
Overview
Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Daytime Return Agent at the Dallas Love Field Airport (DAL). This position offers an average of $17.00 / hour (15.50 per hour plus incentives) and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.
We offer:
$17/ hour (15.50 per hour plus incentives)
Consistent 40 hour per week schedule
Paid time off
Employee discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Airport clearance not required
The current available schedules are:
Sunday 10:00am-6:00pm
Monday OFF
Tuesday OFF
Wednesday 10:00am-6:00pm
Thursday 10:00am-6:00pm
Friday 10:00am-6:00pm
Saturday 10:00am-6:00pm
The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Wednesday-Sunday 10:00am-6:00pm.
We offer:
$17/ hour (15.50 per hour plus incentives)
Consistent 40 hour per week schedule
Paid time off
Employee discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Airport clearance not required
The current available schedules are:
Sunday 10:00am-6:00pm
Monday OFF
Tuesday OFF
Wednesday 10:00am-6:00pm
Thursday 10:00am-6:00pm
Friday 10:00am-6:00pm
Saturday 10:00am-6:00pm
The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Wednesday-Sunday 10:00am-6:00pm.