EliseAI
Overview
Join to apply for the
Customer Success Manager | Housing
role at
EliseAI . About EliseAI
EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. Responsibilities
Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together Understand our customers’ business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products Provide world-class support by taking ownership of customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly Write documentation and host workshops on our product offerings to keep customers up-to-date with new features Drive adoption of new products and features and assist with the launch Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings Strategize with our sales team to build, own, and execute client success and engagement plans Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap Relocation packages available to support your move Qualifications
2–3 years of technical B2B client-facing experience with a SaaS product Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers Ability to read and understand technical documentation and analyze data sets Currently manage a book of business of at least $2.5M ARR Thrives in a fast-paced environment Ability to prioritize effectively and get things done Willingness to work in person at our office 4–5 days a week Why Join
Growth and impact. It’s not often that you can get on the ground floor of a funded startup that’s scaling. You’ll be challenged to identify how we can scale and execute on it, and you’ll have the support of the team as you learn what works and what doesn’t. Benefits
Equity in the company in the form of stock options Medical, Dental and Vision premiums covered at 100% Fully paid parental leave Commuter benefits 401k benefits Monthly fitness stipend A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch Fun company social events through our Elise and the City program Unlimited vacation and paid holidays Relocation packages to support your move Job Compensation
The salary range for this role is $90,000 - $120,000 (OTE $112,500 - $142,500). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. Equal Employment Opportunity
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment with EliseAI is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
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Join to apply for the
Customer Success Manager | Housing
role at
EliseAI . About EliseAI
EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. Responsibilities
Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together Understand our customers’ business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products Provide world-class support by taking ownership of customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly Write documentation and host workshops on our product offerings to keep customers up-to-date with new features Drive adoption of new products and features and assist with the launch Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings Strategize with our sales team to build, own, and execute client success and engagement plans Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and providing client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap Relocation packages available to support your move Qualifications
2–3 years of technical B2B client-facing experience with a SaaS product Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers Ability to read and understand technical documentation and analyze data sets Currently manage a book of business of at least $2.5M ARR Thrives in a fast-paced environment Ability to prioritize effectively and get things done Willingness to work in person at our office 4–5 days a week Why Join
Growth and impact. It’s not often that you can get on the ground floor of a funded startup that’s scaling. You’ll be challenged to identify how we can scale and execute on it, and you’ll have the support of the team as you learn what works and what doesn’t. Benefits
Equity in the company in the form of stock options Medical, Dental and Vision premiums covered at 100% Fully paid parental leave Commuter benefits 401k benefits Monthly fitness stipend A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch Fun company social events through our Elise and the City program Unlimited vacation and paid holidays Relocation packages to support your move Job Compensation
The salary range for this role is $90,000 - $120,000 (OTE $112,500 - $142,500). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. Equal Employment Opportunity
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment with EliseAI is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
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