Teqconnect
Overview
Teqconnect are on the lookout for a
Senior Helpdesk Engineer / Lead
to join our client, a global leader in the investment bank sector with a multibillion-dollar presence, based in San Francisco, California. This senior role will put you at the forefront of technical support, where you’ll be working directly with customers to provide top-tier, second-level assistance across a variety of IT-related issues, including email, connectivity, networking, operating systems, and applications. You'll handle support tickets, troubleshoot complex issues, and escalate matters to specialized staff when necessary. Beyond day-to-day support, you’ll also play a key role in project-based initiatives, including system upgrades and installations. Required Skills
4+ years of experience working with
Microsoft Domain ,
Windows Servers ,
Exchange , and
mission-critical enterprise systems . Proficiency in
Microsoft Office Suite ,
Windows 7/10/11 ,
PC hardware ,
Antivirus Software , and
Office 365 support . Hands-on experience with
Salesforce ,
Slack ,
Zoom , and help desk systems (e.g.,
Kace ,
Jira ). Responsibilities
Provide second-level technical support across email, connectivity, networking, OS, and applications. Manage support tickets, troubleshoot complex issues, and escalate to specialized staff as needed. Contribute to project-based initiatives, including system upgrades and installations. Qualifications
4+ years of experience with Microsoft Domain, Windows Servers, Exchange, and enterprise systems. Strong skills in Microsoft Office Suite, Windows OS, PC hardware, antivirus software, and Office 365. Experience with Salesforce, Slack, Zoom, and help desk systems (Kace, Jira). Additional
Location: San Francisco, California. Employment type: Full-time. If interested, please email your CV. If not, who would you recommend?
#J-18808-Ljbffr
Teqconnect are on the lookout for a
Senior Helpdesk Engineer / Lead
to join our client, a global leader in the investment bank sector with a multibillion-dollar presence, based in San Francisco, California. This senior role will put you at the forefront of technical support, where you’ll be working directly with customers to provide top-tier, second-level assistance across a variety of IT-related issues, including email, connectivity, networking, operating systems, and applications. You'll handle support tickets, troubleshoot complex issues, and escalate matters to specialized staff when necessary. Beyond day-to-day support, you’ll also play a key role in project-based initiatives, including system upgrades and installations. Required Skills
4+ years of experience working with
Microsoft Domain ,
Windows Servers ,
Exchange , and
mission-critical enterprise systems . Proficiency in
Microsoft Office Suite ,
Windows 7/10/11 ,
PC hardware ,
Antivirus Software , and
Office 365 support . Hands-on experience with
Salesforce ,
Slack ,
Zoom , and help desk systems (e.g.,
Kace ,
Jira ). Responsibilities
Provide second-level technical support across email, connectivity, networking, OS, and applications. Manage support tickets, troubleshoot complex issues, and escalate to specialized staff as needed. Contribute to project-based initiatives, including system upgrades and installations. Qualifications
4+ years of experience with Microsoft Domain, Windows Servers, Exchange, and enterprise systems. Strong skills in Microsoft Office Suite, Windows OS, PC hardware, antivirus software, and Office 365. Experience with Salesforce, Slack, Zoom, and help desk systems (Kace, Jira). Additional
Location: San Francisco, California. Employment type: Full-time. If interested, please email your CV. If not, who would you recommend?
#J-18808-Ljbffr