OpenGov Inc.
Sr. Analyst, Enterprise AI Applications (GTM & G&A Focus)
OpenGov Inc., Chicago, Illinois, United States, 60290
Overview
Sr. Analyst, Enterprise AI Applications (GTM & G&A Focus) – Internal business operations role at OpenGov Inc. You’ll help shape the future of AI-enabled work by developing and scaling both custom AI solutions and vendor-supported tools that drive real business impact. This role bridges the technical and strategic to create cohesive, intelligent user experiences, and is not a product-facing role. OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform. Learn about OpenGov’s mission to power more effective and accountable government at OpenGov.com. Key Responsibilities
Design and optimize high-quality prompts for generative AI agents embedded in Salesforce, Slack, support tools, and other enterprise platforms. Partner with business stakeholders to translate functional workflows/requirements into scalable, AI-powered experiences. Build, test, and maintain reusable agents and prompt templates and libraries for internal and customer-facing use cases. Participate in agile delivery workflows including sprint planning, backlog grooming, and retrospectives. Collaborate with Enablement and Ops teams to align priorities and support rollout and training. Implement agents and prompt testing strategies and iterate based on user feedback, performance, and groundedness. Partner with IT Engineering, Enterprise Systems and Data teams to integrate retrieval-augmented generation (RAG) and vector search workflows. Contribute to agent QA and co-develop success metrics with key stakeholders such as case deflection, MTTR reduction, process time efficiencies, grounding accuracy, and response quality. Manage the agents and prompt lifecycle from ideation and design through deployment and refinement. Document and maintain agents and prompt libraries, playbooks, frameworks and design patterns. Stay up to date on LLM capabilities, prompt tuning methods, and emerging tools. Ideal Candidate Profile
4+ years working in an enterprise SaaS environment, with experience in RevOps, GTM systems, IT automation, analytics, or applied AI roles. Strong understanding of prompt engineering best practices with LLMs such as OpenAI, Anthropic, or Gemini. Familiarity with RAG architectures, embeddings, and vector databases. Hands-on experience with Salesforce, Slack, Outreach, Gong, Atlassian, Workday, Netsuite and enterprise business platforms. Demonstrated ability to translate business needs into effective AI solutions. Clear, concise writer with an eye for language quality and prompt usability. Curious, iterative, and action-oriented with a bias toward shipping and learning. Bonus Skills
Experience with Python and SQL. Familiarity with frameworks like LangChain, Airia, Workato, or dbt. Exposure to knowledge management systems or enterprise data architecture. Background implementing AI use cases in Sales, Support, or IT settings. Compensation and Benefits
$115k - $150k On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov?
A Mission That Matters. OpenGov’s mission is to power more effective and accountable government. We strive to help governments operate efficiently, adapt to change, and strengthen public trust. Opportunity to Innovate.
AI will impact how we work and how governments interact with residents. Join a trusted team with the passion, technology, and expertise to drive innovation in local government—with 2,000 communities already touched and more to come. A Team of Passionate, Driven People.
OpenGov has a global team of 800+ employees working in a fast-paced, results-driven environment. We are headquartered in San Francisco with additional offices worldwide. A Place to Make Your Mark.
We foster a performance-based culture where ideas are welcomed, and exceptional performance is recognized and rewarded. Benefits
Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities Collaborative office environment with weekly catered lunches
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Sr. Analyst, Enterprise AI Applications (GTM & G&A Focus) – Internal business operations role at OpenGov Inc. You’ll help shape the future of AI-enabled work by developing and scaling both custom AI solutions and vendor-supported tools that drive real business impact. This role bridges the technical and strategic to create cohesive, intelligent user experiences, and is not a product-facing role. OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform. Learn about OpenGov’s mission to power more effective and accountable government at OpenGov.com. Key Responsibilities
Design and optimize high-quality prompts for generative AI agents embedded in Salesforce, Slack, support tools, and other enterprise platforms. Partner with business stakeholders to translate functional workflows/requirements into scalable, AI-powered experiences. Build, test, and maintain reusable agents and prompt templates and libraries for internal and customer-facing use cases. Participate in agile delivery workflows including sprint planning, backlog grooming, and retrospectives. Collaborate with Enablement and Ops teams to align priorities and support rollout and training. Implement agents and prompt testing strategies and iterate based on user feedback, performance, and groundedness. Partner with IT Engineering, Enterprise Systems and Data teams to integrate retrieval-augmented generation (RAG) and vector search workflows. Contribute to agent QA and co-develop success metrics with key stakeholders such as case deflection, MTTR reduction, process time efficiencies, grounding accuracy, and response quality. Manage the agents and prompt lifecycle from ideation and design through deployment and refinement. Document and maintain agents and prompt libraries, playbooks, frameworks and design patterns. Stay up to date on LLM capabilities, prompt tuning methods, and emerging tools. Ideal Candidate Profile
4+ years working in an enterprise SaaS environment, with experience in RevOps, GTM systems, IT automation, analytics, or applied AI roles. Strong understanding of prompt engineering best practices with LLMs such as OpenAI, Anthropic, or Gemini. Familiarity with RAG architectures, embeddings, and vector databases. Hands-on experience with Salesforce, Slack, Outreach, Gong, Atlassian, Workday, Netsuite and enterprise business platforms. Demonstrated ability to translate business needs into effective AI solutions. Clear, concise writer with an eye for language quality and prompt usability. Curious, iterative, and action-oriented with a bias toward shipping and learning. Bonus Skills
Experience with Python and SQL. Familiarity with frameworks like LangChain, Airia, Workato, or dbt. Exposure to knowledge management systems or enterprise data architecture. Background implementing AI use cases in Sales, Support, or IT settings. Compensation and Benefits
$115k - $150k On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. Why OpenGov?
A Mission That Matters. OpenGov’s mission is to power more effective and accountable government. We strive to help governments operate efficiently, adapt to change, and strengthen public trust. Opportunity to Innovate.
AI will impact how we work and how governments interact with residents. Join a trusted team with the passion, technology, and expertise to drive innovation in local government—with 2,000 communities already touched and more to come. A Team of Passionate, Driven People.
OpenGov has a global team of 800+ employees working in a fast-paced, results-driven environment. We are headquartered in San Francisco with additional offices worldwide. A Place to Make Your Mark.
We foster a performance-based culture where ideas are welcomed, and exceptional performance is recognized and rewarded. Benefits
Comprehensive healthcare options for individuals and families Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities Collaborative office environment with weekly catered lunches
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