Smithsonian Institution
Supervisory IT Specialist (Membership Systems Manager)/IS-1001-14
Smithsonian Institution, Washington, District of Columbia, us, 20022
Supervisory IT Specialist (Membership Systems Manager)/IS-1001-14
Join to apply for the Supervisory IT Specialist (Membership Systems Manager)/IS-1001-14 role at Smithsonian Institution
Compensation:
$142,488 - $185,234 / year
Application Deadline:
21 September 2025
Department:
Office of Advancement
Location:
Washington, DC
Position type:
Trust Fund
Appointment type:
Permanent
Schedule:
Full Time
Duty location:
Washington, DC
Position sensitivity and risk:
Non-Sensitive/Moderate Risk
Open to all qualified applicants
Overview The Membership Systems Manager leads all aspects of system support for four membership programs with 190,000 members and over $20 million in annual revenue. This role supervises the membership programming and production support team, provides technical and business process leadership to membership staff, and maximizes the utility of the advancement systems for the membership community. The role involves shifting operations to the institutional CRM (JAMES) and standardizing membership data and processes across the Smithsonian.
Duties and Responsibilities
Converting membership data from Tessitura, other Salesforce instances and PANDA to the JAMES membership module.
Developing membership policies and procedures relevant to JAMES.
Standardizing the membership module application while delivering features for SI’s unit membership programs.
Providing day-to-day guidance on system use to membership staff and vendors, executing and delivering production data extracts, updates and reports in alignment with the production schedule.
Completing data validation and ad-hoc requests for information using JAMES front end reporting, SQL, Excel, Tableau and other tools.
Design and deployment of comprehensive membership reports across the enterprise based on user role and unit.
The Membership Systems Manager leads the membership technical team and provides technical and program leadership to membership staff.
Additional Responsibilities
Document existing workflows and processes and apply automation wherever possible
Work closely with units to standardize data inputs and processes, improve business needs and complex projects
Analyze data, identify anomalies and causes, developing remediation strategies
Collect information about best practices in membership, direct marketing, segmentation, reporting and application of technology to support the advancement function
Interpret, analyze, and refine complex functional and data requirements and translate these into systems requirements
Qualifications Qualified candidates will have experience in fundraising and membership, including membership operations, fulfillment, individual giving, online giving and annual giving; Salesforce, data management and reporting; direct marketing techniques used in acquisition, renewal and appeals. This functional experience should be complemented by technical skills.
Technical Skills
Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience. Master’s Degree preferred.
2-5 years of experience as a Salesforce Administrator, preferably in a membership-based or service-driven organization.
Salesforce Administrator Certification (ADM-201) preferred; additional certifications (Advanced Admin, Platform App Builder), or experience in other fundraising databases are a plus.
Strong experience with Salesforce configuration, including Reports & Dashboards, Security & Sharing settings, and process automation.
Familiarity with SQL and ETL tools (Data Loader, Import Wizard) and third-party integrations (e.g., marketing automation).
Strong interpersonal and communications skills to work with both technical and non-technical staff.
Experience with Development Operations tools such as JIRA, Copado, or similar tools is a plus.
Applicants who wish to qualify based on education completed outside the United States must be deemed equivalent to higher education programs of U.S. institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Application Instructions
Interested candidates should submit their resumes and a cover letter by September 12, 2025. Resumes should include a description of paid and non-paid work experience related to this job; including starting and ending dates (month and year) and average hours worked per week. Relocation expenses are not paid.
What to Expect Next: After the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.
The Smithsonian Institution is an
Equal Opportunity Employer . To review The Smithsonian's EEO program information, please visit https://www.si.edu/oeo
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Museums, Historical Sites, and Zoos
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Compensation:
$142,488 - $185,234 / year
Application Deadline:
21 September 2025
Department:
Office of Advancement
Location:
Washington, DC
Position type:
Trust Fund
Appointment type:
Permanent
Schedule:
Full Time
Duty location:
Washington, DC
Position sensitivity and risk:
Non-Sensitive/Moderate Risk
Open to all qualified applicants
Overview The Membership Systems Manager leads all aspects of system support for four membership programs with 190,000 members and over $20 million in annual revenue. This role supervises the membership programming and production support team, provides technical and business process leadership to membership staff, and maximizes the utility of the advancement systems for the membership community. The role involves shifting operations to the institutional CRM (JAMES) and standardizing membership data and processes across the Smithsonian.
Duties and Responsibilities
Converting membership data from Tessitura, other Salesforce instances and PANDA to the JAMES membership module.
Developing membership policies and procedures relevant to JAMES.
Standardizing the membership module application while delivering features for SI’s unit membership programs.
Providing day-to-day guidance on system use to membership staff and vendors, executing and delivering production data extracts, updates and reports in alignment with the production schedule.
Completing data validation and ad-hoc requests for information using JAMES front end reporting, SQL, Excel, Tableau and other tools.
Design and deployment of comprehensive membership reports across the enterprise based on user role and unit.
The Membership Systems Manager leads the membership technical team and provides technical and program leadership to membership staff.
Additional Responsibilities
Document existing workflows and processes and apply automation wherever possible
Work closely with units to standardize data inputs and processes, improve business needs and complex projects
Analyze data, identify anomalies and causes, developing remediation strategies
Collect information about best practices in membership, direct marketing, segmentation, reporting and application of technology to support the advancement function
Interpret, analyze, and refine complex functional and data requirements and translate these into systems requirements
Qualifications Qualified candidates will have experience in fundraising and membership, including membership operations, fulfillment, individual giving, online giving and annual giving; Salesforce, data management and reporting; direct marketing techniques used in acquisition, renewal and appeals. This functional experience should be complemented by technical skills.
Technical Skills
Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent work experience. Master’s Degree preferred.
2-5 years of experience as a Salesforce Administrator, preferably in a membership-based or service-driven organization.
Salesforce Administrator Certification (ADM-201) preferred; additional certifications (Advanced Admin, Platform App Builder), or experience in other fundraising databases are a plus.
Strong experience with Salesforce configuration, including Reports & Dashboards, Security & Sharing settings, and process automation.
Familiarity with SQL and ETL tools (Data Loader, Import Wizard) and third-party integrations (e.g., marketing automation).
Strong interpersonal and communications skills to work with both technical and non-technical staff.
Experience with Development Operations tools such as JIRA, Copado, or similar tools is a plus.
Applicants who wish to qualify based on education completed outside the United States must be deemed equivalent to higher education programs of U.S. institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Application Instructions
Interested candidates should submit their resumes and a cover letter by September 12, 2025. Resumes should include a description of paid and non-paid work experience related to this job; including starting and ending dates (month and year) and average hours worked per week. Relocation expenses are not paid.
What to Expect Next: After the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.
The Smithsonian Institution is an
Equal Opportunity Employer . To review The Smithsonian's EEO program information, please visit https://www.si.edu/oeo
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Museums, Historical Sites, and Zoos
#J-18808-Ljbffr