BlinkOps
Director of Solution Engineering (Professional Services)
BlinkOps, New York, New York, us, 10261
Overview
Director of Solution Engineering
role at
BlinkOps . Blink is the industry's only Agentic Security Automation Platform. Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees—each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage deterministic security workflows or can call peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.
Join our fast-growing team and help put the power of automation in the hands of every security professional.
Responsibilities
Lead and manage a team of solutions engineers, fostering a culture of collaboration, accountability, and continuous improvement.
Translate customer business needs into actionable technical deliverables and collaborate with internal teams to deliver impactful solutions.
Ensure customers' satisfaction from the team's deliverables.
Serve as a key point of contact for professional services engagements, ensuring that solutions align with customer requirements and industry best practices.
Mentor and coach engineers, guiding their professional development and ensuring they are equipped to deliver on the team's objectives.
Collaborate cross-functionally with Product, Sales, and Customer Success teams to align technical goals with business objectives.
Stay deeply involved in troubleshooting and resolving complex technical challenges, especially in customer environments.
Manage the team's performance metrics including quality, utilization and efficiency.
Requirements
Must be able to live and work in the United States; this is a remote position within US borders.
5+ years of experience as a team lead or manager, with a demonstrated ability to build, mentor, and manage high-performing technical professional services teams.
A track record of leading teams who built solutions deployed in customer-facing environments or adapted to diverse customer requirements.
Exceptional problem-solving skills and the ability to make high-stakes technical decisions.
Excellent communication and leadership skills, capable of inspiring and aligning technical and non-technical stakeholders.
A service-oriented mindset with a focus on achieving team success and delivering outstanding solutions to customers.
Experience with security principles and tools, such as SIEM, SOAR, EDR, and CSPM, and their integration into backend systems.
Compensation The annual base salary range for this position is $190,000 — $230,000 USD + Variable Compensation (where applicable). Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Other details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
#J-18808-Ljbffr
role at
BlinkOps . Blink is the industry's only Agentic Security Automation Platform. Blink enables you to automate all aspects of your security operations by combining AI security agents with deterministic workflows. Retain full control as you deploy your own custom army of virtual security employees—each tasked and responsible for managing specific jobs and capable of taking autonomous decisions. These AI agents leverage deterministic security workflows or can call peer agents as required. Blink empowers security teams to rapidly operationalize response to zero-day and emerging threats by automating detection ingestion, cross-environment hunting, containment, and coordination with human stakeholders.
Join our fast-growing team and help put the power of automation in the hands of every security professional.
Responsibilities
Lead and manage a team of solutions engineers, fostering a culture of collaboration, accountability, and continuous improvement.
Translate customer business needs into actionable technical deliverables and collaborate with internal teams to deliver impactful solutions.
Ensure customers' satisfaction from the team's deliverables.
Serve as a key point of contact for professional services engagements, ensuring that solutions align with customer requirements and industry best practices.
Mentor and coach engineers, guiding their professional development and ensuring they are equipped to deliver on the team's objectives.
Collaborate cross-functionally with Product, Sales, and Customer Success teams to align technical goals with business objectives.
Stay deeply involved in troubleshooting and resolving complex technical challenges, especially in customer environments.
Manage the team's performance metrics including quality, utilization and efficiency.
Requirements
Must be able to live and work in the United States; this is a remote position within US borders.
5+ years of experience as a team lead or manager, with a demonstrated ability to build, mentor, and manage high-performing technical professional services teams.
A track record of leading teams who built solutions deployed in customer-facing environments or adapted to diverse customer requirements.
Exceptional problem-solving skills and the ability to make high-stakes technical decisions.
Excellent communication and leadership skills, capable of inspiring and aligning technical and non-technical stakeholders.
A service-oriented mindset with a focus on achieving team success and delivering outstanding solutions to customers.
Experience with security principles and tools, such as SIEM, SOAR, EDR, and CSPM, and their integration into backend systems.
Compensation The annual base salary range for this position is $190,000 — $230,000 USD + Variable Compensation (where applicable). Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Other details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Software Development
#J-18808-Ljbffr