Wolters Kluwer
Overview
CX/UX Designer
- Hybrid USA. The UX/CX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting software applications. Working closely with Product Management and high-performing agile teams, the
CX/UX Designer
translates complex customer and business requirements into simple, balanced solutions within the constraints of a complex technical framework. The candidate will drive Lean Product principles within the teams, producing products that empower and delight our customers. Must be legally authorized to work in the USA permanently. Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role reports to the Manager, CX/UX Design, and works under the Director, CX/UX Design. This role is part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Responsibilities
Work closely with Product Management and Subject Matter Experts to translate business requirements into customer-focused designs. Participate in various customer research efforts to define the customer-driven user experience. Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specifications, user testing, etc.). Contribute to and adhere to the development of the Design System. Gain quick, continuous user feedback to help guide the design process. Support User Acceptance Testing (UAT): issue identification and resolution. Manage individual workload and deliver to agreed-upon project milestones. Foster a creative, positive, efficient and collaborative team working environment. Identify/mitigate risks to delivering solutions on time. Communicate effectively with both technical and non-technical individuals at all levels. Stay current, and ahead of, design trends and industry standards. Qualifications
Travel: Domestic travel up to 5% of work time. Must be legally authorized to work in the USA permanently. Figma, Miro, and Asana or similar design tools. Knowledge of HTML, CSS, SASS, LESS, Angular, React, Bootstrap. 2+ years of experience as a UI Designer, Interaction Designer, or similar role. Strong visual design sense, familiarity with branding standards across portfolio of software products. Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications. Strong knowledge of Lean UX/Agile Methodologies. Knowledge of user research methods: contextual inquiry, persona development, and usability testing. Able to listen well to user needs, ask the right questions. Experience working in distributed, collaborative teams and with development groups for the implementation of designs. A portfolio that demonstrates problem solving, innovation, and design across multiple platforms. Fluency in best practices for web-based information architecture and usability principles. Preferred Qualifications
A formal education in Interaction Design, Product Design, Industrial Design, HCI, Information Architecture, or comparable professional experience required. Working knowledge of Software as a Service (SaaS) is a plus. Essential Duties and Responsibilities
Work closely with Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view. Participate in various customer research efforts to define the customer-driven user experience. Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specification deliverables, user testing, etc.). Contribute and adhere to the development of the Design System. Gain quick, continuous user feedback to help guide the design process. Support User Acceptance Testing (UAT): issue identification and resolution. Manage individual workload and deliver to agreed-upon project milestones. Foster a creative, positive, efficient and collaborative team working environment. Identify/mitigate risks to delivering solutions on time. Communicate effectively with both technical and non-technical individuals at all levels. Stay current, and even ahead of, design trends and industry standards. Benefits
Wolters Kluwer offers comprehensive benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at the benefits site: https://www.mywolterskluwerbenefits.com/index.html. About Wolters Kluwer
Wolters Kluwer is a global leader in professional information, software solutions, and services for healthcare, tax & accounting, financial and corporate compliance, legal and regulatory, and ESG. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Rankings and Recognition
Forbes America's Best Large Employers 2022 – ranked #84. Newsweek's Most Trustworthy Companies List 2023 – 2nd place. WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023. The job description is subject to revision at any time.
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CX/UX Designer
- Hybrid USA. The UX/CX Designer is responsible for creating market-leading experiences for Wolters Kluwer Tax & Accounting software applications. Working closely with Product Management and high-performing agile teams, the
CX/UX Designer
translates complex customer and business requirements into simple, balanced solutions within the constraints of a complex technical framework. The candidate will drive Lean Product principles within the teams, producing products that empower and delight our customers. Must be legally authorized to work in the USA permanently. Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role reports to the Manager, CX/UX Design, and works under the Director, CX/UX Design. This role is part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Responsibilities
Work closely with Product Management and Subject Matter Experts to translate business requirements into customer-focused designs. Participate in various customer research efforts to define the customer-driven user experience. Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specifications, user testing, etc.). Contribute to and adhere to the development of the Design System. Gain quick, continuous user feedback to help guide the design process. Support User Acceptance Testing (UAT): issue identification and resolution. Manage individual workload and deliver to agreed-upon project milestones. Foster a creative, positive, efficient and collaborative team working environment. Identify/mitigate risks to delivering solutions on time. Communicate effectively with both technical and non-technical individuals at all levels. Stay current, and ahead of, design trends and industry standards. Qualifications
Travel: Domestic travel up to 5% of work time. Must be legally authorized to work in the USA permanently. Figma, Miro, and Asana or similar design tools. Knowledge of HTML, CSS, SASS, LESS, Angular, React, Bootstrap. 2+ years of experience as a UI Designer, Interaction Designer, or similar role. Strong visual design sense, familiarity with branding standards across portfolio of software products. Demonstrated experience and knowledge of design paradigms, examples, and best practices with web software applications. Strong knowledge of Lean UX/Agile Methodologies. Knowledge of user research methods: contextual inquiry, persona development, and usability testing. Able to listen well to user needs, ask the right questions. Experience working in distributed, collaborative teams and with development groups for the implementation of designs. A portfolio that demonstrates problem solving, innovation, and design across multiple platforms. Fluency in best practices for web-based information architecture and usability principles. Preferred Qualifications
A formal education in Interaction Design, Product Design, Industrial Design, HCI, Information Architecture, or comparable professional experience required. Working knowledge of Software as a Service (SaaS) is a plus. Essential Duties and Responsibilities
Work closely with Product Management and Subject Matter Experts to ensure proper translation of business requirements that represent the customer point of view. Participate in various customer research efforts to define the customer-driven user experience. Produce necessary UX artifacts (storyboards, journey maps, affinity diagrams, wireframes, prototypes, UI specification deliverables, user testing, etc.). Contribute and adhere to the development of the Design System. Gain quick, continuous user feedback to help guide the design process. Support User Acceptance Testing (UAT): issue identification and resolution. Manage individual workload and deliver to agreed-upon project milestones. Foster a creative, positive, efficient and collaborative team working environment. Identify/mitigate risks to delivering solutions on time. Communicate effectively with both technical and non-technical individuals at all levels. Stay current, and even ahead of, design trends and industry standards. Benefits
Wolters Kluwer offers comprehensive benefits including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at the benefits site: https://www.mywolterskluwerbenefits.com/index.html. About Wolters Kluwer
Wolters Kluwer is a global leader in professional information, software solutions, and services for healthcare, tax & accounting, financial and corporate compliance, legal and regulatory, and ESG. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Rankings and Recognition
Forbes America's Best Large Employers 2022 – ranked #84. Newsweek's Most Trustworthy Companies List 2023 – 2nd place. WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023. The job description is subject to revision at any time.
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