Alamo Group
Job Summary:
This position requires a high level of patience and empathy for the customer and dealer and should be considered, before all else, a customer service position. The qualified candidate must be able to multi-task, prioritize and handle stress yet maintain a positive professional attitude.
General Responsibilities:
Receive incoming calls from dealers and direct customers from the Customer Support Call Center M-F, 8:00 a.m. - 5:00 p.m.
Handle incoming emails from dealers, customers and through the Ecommerce site
Communicate inter-departmentally and cross-departmentally to ensure all needed parties are aware of status of an open order, credit or any issue to be resolved
Manage user accounts for Parts Sales Ecommerce site (currently shop.morbark.com)
Manager user accounts for the RMA request site (currently Frontlines)
Process all part sales credits (Common and Annual)
Process all customer service expense parts orders
Process any freight pick-ups, claims and credits
Work with warehouse and logistics on shipment quotes, tracking, changes and issues
Process LOR repair orders
Process employee sales and freight bills
Manage the backorder report and open order report
Monitor all expedite and customer down orders for dealers to ensure proper steps have been take and communication is made
Process all ship-direct orders for dealers due to expedition
Work cross-departmentally to improve and sustain processes to ensure customer satisfaction
Job Requirements:
High school diploma or equivalent
Customer Service experience is preferred
Effective communication skills both verbal and written
Basic Computer Skills including Microsoft Office
JD Edwards experience is preferred
Self-starter with strong work ethic
Team player, able to work with others to accomplish a common goal
Note:
The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this job. They are not intended to be construed as an exhaustive list of all duties.
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).
This position requires a high level of patience and empathy for the customer and dealer and should be considered, before all else, a customer service position. The qualified candidate must be able to multi-task, prioritize and handle stress yet maintain a positive professional attitude.
General Responsibilities:
Receive incoming calls from dealers and direct customers from the Customer Support Call Center M-F, 8:00 a.m. - 5:00 p.m.
Handle incoming emails from dealers, customers and through the Ecommerce site
Communicate inter-departmentally and cross-departmentally to ensure all needed parties are aware of status of an open order, credit or any issue to be resolved
Manage user accounts for Parts Sales Ecommerce site (currently shop.morbark.com)
Manager user accounts for the RMA request site (currently Frontlines)
Process all part sales credits (Common and Annual)
Process all customer service expense parts orders
Process any freight pick-ups, claims and credits
Work with warehouse and logistics on shipment quotes, tracking, changes and issues
Process LOR repair orders
Process employee sales and freight bills
Manage the backorder report and open order report
Monitor all expedite and customer down orders for dealers to ensure proper steps have been take and communication is made
Process all ship-direct orders for dealers due to expedition
Work cross-departmentally to improve and sustain processes to ensure customer satisfaction
Job Requirements:
High school diploma or equivalent
Customer Service experience is preferred
Effective communication skills both verbal and written
Basic Computer Skills including Microsoft Office
JD Edwards experience is preferred
Self-starter with strong work ethic
Team player, able to work with others to accomplish a common goal
Note:
The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this job. They are not intended to be construed as an exhaustive list of all duties.
Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).