TEKsystems
*Description*
ABOUT THE ENGAGEMENT: Migrate existing contact center applications to Amazon Connect in GovCloud region. The project encompasses implementing a comprehensive omni-channel solution supporting voice, chat, video, email, and task interactions while ensuring seamless integration with multiple third-party systems for intelligent routing decisions and enhanced customer experience. Key deliverables include developing advanced Natural Language Understanding (NLU) capabilities, writing configuration based IVR flows, and creating reusable modules for functions such as blocked caller handling, voicemail, customer verification etc. The solution will enable unified agent experience across channels, real-time analytics, and intelligent routing based on customer context.
EXPERIENCE AND SKILLS REQUIREMENT:
* 3+ years of experience in cloud architecture and implementation * 3+ years of Amazon Connect developer experience * Amazon Connect & Conversational AI Experience: - Understanding of Amazon Connect capabilities - Contact flow/module development and deployment - 3rd party API calls, CRM and other backend integrations - Experience building and deploying Amazon Lex bots for voice and chat. - Natural Language Understanding (NLU) implementation - Designing conversational flows and intents - Bot testing and optimization * AWS Expertise: - Proficiency in services like API Gateway, Lambda, DynamoDB, IAM etc. - Experience with REST APIs and web services integration - AWS certifications preferred (e.g., Solutions Architect Associate) * Infrastructure & Development: - Infrastructure as Code (IaC) experience with CloudFormation or Terraform - Automation and scripting skills (Python)
*Skills*
AWS Connect, Lambda, dynamodb, api, Agile, Python, Aws, shell script, Cloud, infrastructure as code, rest api, Development, Microservices, cloud migrations, devops, telephony, infrastructure, AWS services, Engineering
*Top Skills Details*
AWS Connect,Lambda,dynamodb,api,Agile,Python,Aws,shell script,Cloud,infrastructure as code,rest api
*Additional Skills & Qualifications*
SOFT SKILLS:
- Strong communication ability - Can explain technical concepts to diverse audiences
*Experience Level*
Expert Level *Pay and Benefits* The pay range for this position is $70.00 - $90.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Sep 4, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
ABOUT THE ENGAGEMENT: Migrate existing contact center applications to Amazon Connect in GovCloud region. The project encompasses implementing a comprehensive omni-channel solution supporting voice, chat, video, email, and task interactions while ensuring seamless integration with multiple third-party systems for intelligent routing decisions and enhanced customer experience. Key deliverables include developing advanced Natural Language Understanding (NLU) capabilities, writing configuration based IVR flows, and creating reusable modules for functions such as blocked caller handling, voicemail, customer verification etc. The solution will enable unified agent experience across channels, real-time analytics, and intelligent routing based on customer context.
EXPERIENCE AND SKILLS REQUIREMENT:
* 3+ years of experience in cloud architecture and implementation * 3+ years of Amazon Connect developer experience * Amazon Connect & Conversational AI Experience: - Understanding of Amazon Connect capabilities - Contact flow/module development and deployment - 3rd party API calls, CRM and other backend integrations - Experience building and deploying Amazon Lex bots for voice and chat. - Natural Language Understanding (NLU) implementation - Designing conversational flows and intents - Bot testing and optimization * AWS Expertise: - Proficiency in services like API Gateway, Lambda, DynamoDB, IAM etc. - Experience with REST APIs and web services integration - AWS certifications preferred (e.g., Solutions Architect Associate) * Infrastructure & Development: - Infrastructure as Code (IaC) experience with CloudFormation or Terraform - Automation and scripting skills (Python)
*Skills*
AWS Connect, Lambda, dynamodb, api, Agile, Python, Aws, shell script, Cloud, infrastructure as code, rest api, Development, Microservices, cloud migrations, devops, telephony, infrastructure, AWS services, Engineering
*Top Skills Details*
AWS Connect,Lambda,dynamodb,api,Agile,Python,Aws,shell script,Cloud,infrastructure as code,rest api
*Additional Skills & Qualifications*
SOFT SKILLS:
- Strong communication ability - Can explain technical concepts to diverse audiences
*Experience Level*
Expert Level *Pay and Benefits* The pay range for this position is $70.00 - $90.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Sep 4, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.