Wells Fargo
Issue Management Lead Business Execution Consultant - CSBBO Customer Service
Wells Fargo, Concord, California, us, 94527
About this role:
Wells Fargo is seeking experienced individuals to coordinate and support CSBBO Customer Service and Small Business Banking Issue and Corrective Action owners with the end-to-end coordination of Issues throughout the Issue Management life cycle; Pre-Vetting, capture, monitor, sustainability & validation.
In this role, you will:
Coordinate end-to-end coordination of Issues throughout the Issue Management life cycle; Pre-Vetting, capture, monitor, sustainability & validation including but not limited to:
Ensure Issue Lifecycle process is adhered to and within required timelines
Seek final reviews and gather approvals from required stakeholders throughout Issue Lifecycle
Gather the appropriate key stakeholders for new potential Issue submissions, leading all Issue Pre-Vetting meetings, drafting the required information necessary for the final Issue or Non-Issue decision in collaboration with key stakeholders within required timelines
Responsible for making decisions on final verbiage and Issue documentation to ensure alignment to policy and guidelines prior to obtaining final approvals.
Coordinate and finalize Issue detail and ensure Issue is opened within the required timeline
Determine the appropriate stakeholders and coordinate Root Cause Analysis sessions to determine Risk Driver(s) and lead Corrective Action development sessions
Create Issue Task Plan and hold routine check-in meetings throughout Issue lifecycle to confirm task completion and progress
Confirm the implemented Corrective Actions and corresponding Controls are implemented, sustainable, and mitigating the risk as intended
Collect the artifacts and evidence to prove the success criteria of the Issue, reviews the evidence to confirm accuracy and adequacy
Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications: Extensive knowledge of Issue Management Policy, Issue Management Minimum Standards Guidance, Approval Matrix
Extensive knowledge of Veritas system
Advanced level of decision making is required for this role. Specifically, in Pre-vetting and Capture phases of the Issue Lifecycle
Advanced skills in effective Issue writing and documentation
Advanced skills in issue management or project management
Advanced skills in policy-driven timeline management (self and others)
Advanced ability to think critically in a complex environment
Advanced knowledge of and experience with Corrective Action Artifact document (formerly Issue Summary Memo)
Competent in Compliance and Operational Risk environment and WF Risk Management Framework
Competent in Control environment - ability to follow control procedures, measure control execution evidence against procedures, understand how control mitigates risk
Ability to manage a heavy workload and keep working groups on-track, escalates appropriately when trending at-risk or off-track
Job Expectations: Hybrid Role 3/2
No VISA sponsorship is available
Must be able to work at one of the following locations: 1801 Park View Dr SHOREVIEW, MN 55126
2202 W Rose Garden Ln PHOENIX, AZ 85027
260 Charles Lindbergh Dr SALT LAKE CITY, UT 84116
1755 Grant St CONCORD, CA 94520
401 Las Colinas Blvd W Bldg A IRVING, TX 75039
3201 N 4th Ave SIOUX FALLS, SD 57104
1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522
7711 Plantation Rd ROANOKE, VA 24019-3224
4101 Wiseman Blvd Bldg 201 SAN ANTONIO, TX 78251
800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266
1100 Corporate Center Dr Lot B RALEIGH, NC 27607
Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $224,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 9 Sep 2025 *****
Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Req Number:
R-487208
Ensure Issue Lifecycle process is adhered to and within required timelines
Seek final reviews and gather approvals from required stakeholders throughout Issue Lifecycle
Gather the appropriate key stakeholders for new potential Issue submissions, leading all Issue Pre-Vetting meetings, drafting the required information necessary for the final Issue or Non-Issue decision in collaboration with key stakeholders within required timelines
Responsible for making decisions on final verbiage and Issue documentation to ensure alignment to policy and guidelines prior to obtaining final approvals.
Coordinate and finalize Issue detail and ensure Issue is opened within the required timeline
Determine the appropriate stakeholders and coordinate Root Cause Analysis sessions to determine Risk Driver(s) and lead Corrective Action development sessions
Create Issue Task Plan and hold routine check-in meetings throughout Issue lifecycle to confirm task completion and progress
Confirm the implemented Corrective Actions and corresponding Controls are implemented, sustainable, and mitigating the risk as intended
Collect the artifacts and evidence to prove the success criteria of the Issue, reviews the evidence to confirm accuracy and adequacy
Required Qualifications: 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications: Extensive knowledge of Issue Management Policy, Issue Management Minimum Standards Guidance, Approval Matrix
Extensive knowledge of Veritas system
Advanced level of decision making is required for this role. Specifically, in Pre-vetting and Capture phases of the Issue Lifecycle
Advanced skills in effective Issue writing and documentation
Advanced skills in issue management or project management
Advanced skills in policy-driven timeline management (self and others)
Advanced ability to think critically in a complex environment
Advanced knowledge of and experience with Corrective Action Artifact document (formerly Issue Summary Memo)
Competent in Compliance and Operational Risk environment and WF Risk Management Framework
Competent in Control environment - ability to follow control procedures, measure control execution evidence against procedures, understand how control mitigates risk
Ability to manage a heavy workload and keep working groups on-track, escalates appropriately when trending at-risk or off-track
Job Expectations: Hybrid Role 3/2
No VISA sponsorship is available
Must be able to work at one of the following locations: 1801 Park View Dr SHOREVIEW, MN 55126
2202 W Rose Garden Ln PHOENIX, AZ 85027
260 Charles Lindbergh Dr SALT LAKE CITY, UT 84116
1755 Grant St CONCORD, CA 94520
401 Las Colinas Blvd W Bldg A IRVING, TX 75039
3201 N 4th Ave SIOUX FALLS, SD 57104
1525 W W T Harris Blvd CHARLOTTE, NC 28262-8522
7711 Plantation Rd ROANOKE, VA 24019-3224
4101 Wiseman Blvd Bldg 201 SAN ANTONIO, TX 78251
800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266
1100 Corporate Center Dr Lot B RALEIGH, NC 27607
Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $119,000.00 - $224,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees. Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 9 Sep 2025 *****
Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Req Number:
R-487208