New Mexico Staffing
Product Manager - Conversational AI Platform
New Mexico Staffing, Santa Fe, New Mexico, us, 87503
Product Manager - Conversational AI Platform
Join us in revolutionizing enterprise customer service with our cutting-edge conversational AI platform that puts voice-first experiences at the center of customer automation. We're seeking a product manager who thrives in complex, technical environments and has a passion for AI-powered solutions. As our product manager, you'll be the strategic driver behind a sophisticated platform that combines advanced natural language understanding with seamless omnichannel deployment. You'll shape how enterprises deliver human-like customer experiences at scale, working at the intersection of AI innovation and real business impact. What you'll do: Strategic Product Leadership
+
Shape the Vision
: Define and communicate the product strategy and roadmap for our conversational AI platform +
Drive Market Intelligence
: Conduct competitive analysis and market research to identify opportunities and inform strategic decisions +
Prioritize Ruthlessly
: Balance customer impact, business value, and technical feasibility to make data-driven product decisions +
Align Stakeholders
: Partner with leadership to ensure product strategy drives business objectives Multi-Team Orchestration (The Complex Part We Do Really Well)
You'll coordinate product development across four specialized engineering teams, each with distinct technical domains: Orchestration Team
: Conversation flow engine, session management, and multi-intent handling Integration Team
: API connectors, webhooks, and enterprise system integrations (CRM, CCaaS platforms) Reporting Team
: Real-time analytics, customer dashboards, and system observability Channel Gateway Team
: Voice, webchat, SMS, and emerging channel development Your role involves managing complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams. Customer-Centric Product Development
+
Deep Customer Engagement
: Conduct customer interviews, advisory sessions, and feedback analysis to uncover real business problems +
Requirements Translation
: Convert customer pain points into detailed PRDs, user stories, and technical specifications +
Validation & Iteration
: Work with Customer Success to understand adoption patterns and validate product-market fit +
Cross-Functional Collaboration
: Partner with Sales, Marketing, Design, and Customer Success on go-to-market execution Execution Excellence
+
Agile Coordination
: Manage multiple JIRA boards while orchestrating feature releases across interdependent teams +
Metrics-Driven
: Track adoption, usage, and satisfaction metrics to inform product decisions +
Quality Assurance
: Lead user acceptance testing and coordinate platform releases +
Technical Debt Management
: Balance new feature development with platform stability and scalability What you bring: Core Experience (Must-Haves)
+
2-4 years
product management experience with SaaS platforms, preferably in AI/ML or customer service technology +
Enterprise Software Background
: Experience with complex B2B sales cycles and multi-stakeholder deployments +
Multi-Team Leadership
: Proven track record managing product development across specialized engineering teams +
Technical Depth
: Strong understanding of APIs, integrations, and platform architecture +
Agile Expertise
: Experience with Scrum methodologies and managing multiple development streams Technical Knowledge
+
Conversational AI Understanding
: Familiarity with NLP, voice technologies, and AI/ML product development +
Integration Experience
: Knowledge of API design, system integrations, and enterprise software architectures +
Platform Thinking
: Understanding of cloud infrastructure, scalability, and reliability considerations +
Telephony Knowledge
(Preferred): Experience with SIP protocols, contact center technologies, or voice systems Leadership Skills
+
Influence Without Authority
: Ability to drive alignment and execution across independent engineering teams +
Conflict Resolution
: Experience managing competing priorities and resource constraints +
Strategic Communication
: Skill in translating technical complexity into clear business value +
Risk Management
: Proactive identification and mitigation of delivery risks across team dependencies Ideal Background
+ Product management experience with conversational AI, chatbot platforms, or voice technology + Contact center, customer service software, or telephony industry experience + Enterprise AI/ML products with focus on compliance, reliability, and scale + Track record of successful product launches in complex technical environments Why this role is unique: High Impact
: Shape the future of enterprise customer service automation +
Technical Challenge
: Work with cutting-edge AI while solving complex integration problems +
Cross-Team Leadership
: Develop skills in orchestrating multiple specialized engineering teams +
Market Timing
: Join during a pivotal moment in conversational AI adoption +
Customer Focus
: Direct interaction with enterprise customers solving real business problems Ready to drive the next generation of conversational AI? We're looking for a product leader who can navigate technical complexity while maintaining focus on customer value and business impact.
Join us in revolutionizing enterprise customer service with our cutting-edge conversational AI platform that puts voice-first experiences at the center of customer automation. We're seeking a product manager who thrives in complex, technical environments and has a passion for AI-powered solutions. As our product manager, you'll be the strategic driver behind a sophisticated platform that combines advanced natural language understanding with seamless omnichannel deployment. You'll shape how enterprises deliver human-like customer experiences at scale, working at the intersection of AI innovation and real business impact. What you'll do: Strategic Product Leadership
+
Shape the Vision
: Define and communicate the product strategy and roadmap for our conversational AI platform +
Drive Market Intelligence
: Conduct competitive analysis and market research to identify opportunities and inform strategic decisions +
Prioritize Ruthlessly
: Balance customer impact, business value, and technical feasibility to make data-driven product decisions +
Align Stakeholders
: Partner with leadership to ensure product strategy drives business objectives Multi-Team Orchestration (The Complex Part We Do Really Well)
You'll coordinate product development across four specialized engineering teams, each with distinct technical domains: Orchestration Team
: Conversation flow engine, session management, and multi-intent handling Integration Team
: API connectors, webhooks, and enterprise system integrations (CRM, CCaaS platforms) Reporting Team
: Real-time analytics, customer dashboards, and system observability Channel Gateway Team
: Voice, webchat, SMS, and emerging channel development Your role involves managing complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams. Customer-Centric Product Development
+
Deep Customer Engagement
: Conduct customer interviews, advisory sessions, and feedback analysis to uncover real business problems +
Requirements Translation
: Convert customer pain points into detailed PRDs, user stories, and technical specifications +
Validation & Iteration
: Work with Customer Success to understand adoption patterns and validate product-market fit +
Cross-Functional Collaboration
: Partner with Sales, Marketing, Design, and Customer Success on go-to-market execution Execution Excellence
+
Agile Coordination
: Manage multiple JIRA boards while orchestrating feature releases across interdependent teams +
Metrics-Driven
: Track adoption, usage, and satisfaction metrics to inform product decisions +
Quality Assurance
: Lead user acceptance testing and coordinate platform releases +
Technical Debt Management
: Balance new feature development with platform stability and scalability What you bring: Core Experience (Must-Haves)
+
2-4 years
product management experience with SaaS platforms, preferably in AI/ML or customer service technology +
Enterprise Software Background
: Experience with complex B2B sales cycles and multi-stakeholder deployments +
Multi-Team Leadership
: Proven track record managing product development across specialized engineering teams +
Technical Depth
: Strong understanding of APIs, integrations, and platform architecture +
Agile Expertise
: Experience with Scrum methodologies and managing multiple development streams Technical Knowledge
+
Conversational AI Understanding
: Familiarity with NLP, voice technologies, and AI/ML product development +
Integration Experience
: Knowledge of API design, system integrations, and enterprise software architectures +
Platform Thinking
: Understanding of cloud infrastructure, scalability, and reliability considerations +
Telephony Knowledge
(Preferred): Experience with SIP protocols, contact center technologies, or voice systems Leadership Skills
+
Influence Without Authority
: Ability to drive alignment and execution across independent engineering teams +
Conflict Resolution
: Experience managing competing priorities and resource constraints +
Strategic Communication
: Skill in translating technical complexity into clear business value +
Risk Management
: Proactive identification and mitigation of delivery risks across team dependencies Ideal Background
+ Product management experience with conversational AI, chatbot platforms, or voice technology + Contact center, customer service software, or telephony industry experience + Enterprise AI/ML products with focus on compliance, reliability, and scale + Track record of successful product launches in complex technical environments Why this role is unique: High Impact
: Shape the future of enterprise customer service automation +
Technical Challenge
: Work with cutting-edge AI while solving complex integration problems +
Cross-Team Leadership
: Develop skills in orchestrating multiple specialized engineering teams +
Market Timing
: Join during a pivotal moment in conversational AI adoption +
Customer Focus
: Direct interaction with enterprise customers solving real business problems Ready to drive the next generation of conversational AI? We're looking for a product leader who can navigate technical complexity while maintaining focus on customer value and business impact.