Insight Global
Director of Digital Workplace Services: End User Computing & Service Desk
Insight Global, Fort Lauderdale, Florida, us, 33336
Overview The Director of Digital Workplace Services for End User Computing (EUC) and Service Desk leads the strategy and execution of digital workplace technologies. This role ensures employees have access to secure, reliable, and innovative tools while overseeing global service desk operations and driving continuous improvement.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Compensation Base pay range: $95.00/hr - $100.00/hr This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Work Arrangement Hybrid – 3 days per week in office Responsibilities
Lead EUC strategy, including device management, security, and modernization Oversee service desk operations, performance metrics, and support channels Collaborate with HR, Facilities, and Cybersecurity teams to enhance user experience Manage vendor contracts, procurement, and technology budgets Drive innovation and continuous improvement through feedback and analytics Ensure compliance with data protection and IT governance standards Communicate with senior leadership and represent IT in cross-functional initiatives Must-Haves
10+ years in IT operations, with 5+ years in EUC or service desk leadership ITIL frameworks Endpoint security and compliance Cloud productivity platforms (e.g., Microsoft 365, Google Workspace) Strong communication and stakeholder engagement skills Experience managing budgets and vendor relationships Plusses
Master’s degree in IT, Computer Science, or Business Experience with accessibility and inclusive technology design Background in global or multi-site environments Familiarity with change management and user adoption strategies Seniority level
Director Employment type
Contract Job function
Information Technology Industries
Staffing and Recruiting
#J-18808-Ljbffr
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Compensation Base pay range: $95.00/hr - $100.00/hr This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Work Arrangement Hybrid – 3 days per week in office Responsibilities
Lead EUC strategy, including device management, security, and modernization Oversee service desk operations, performance metrics, and support channels Collaborate with HR, Facilities, and Cybersecurity teams to enhance user experience Manage vendor contracts, procurement, and technology budgets Drive innovation and continuous improvement through feedback and analytics Ensure compliance with data protection and IT governance standards Communicate with senior leadership and represent IT in cross-functional initiatives Must-Haves
10+ years in IT operations, with 5+ years in EUC or service desk leadership ITIL frameworks Endpoint security and compliance Cloud productivity platforms (e.g., Microsoft 365, Google Workspace) Strong communication and stakeholder engagement skills Experience managing budgets and vendor relationships Plusses
Master’s degree in IT, Computer Science, or Business Experience with accessibility and inclusive technology design Background in global or multi-site environments Familiarity with change management and user adoption strategies Seniority level
Director Employment type
Contract Job function
Information Technology Industries
Staffing and Recruiting
#J-18808-Ljbffr