Samsung SDS America
Head of Managed Cloud Infrastructure Services
Samsung SDS America, Ridgefield Park, New Jersey, us, 07660
Head of Managed Cloud Infrastructure Services
Ready to make your application Please do read through the description at least once before clicking on Apply. Join to apply for the
Head of Managed Cloud Infrastructure Services
role at
Samsung SDS America
Company Overview Samsung SDS America (SDSA), the IT and innovation hub of Samsung, delivers innovative cloud, AI, digital logistics, cybersecurity, and enterprise solutions to transform the way businesses work and operate. We serve Fortune 500 companies across industries and are driving digital transformation with cutting-edge technologies and trusted services.
Position Summary Samsung SDS America is seeking a Head of Cloud Infrastructure Managed Services. This is a senior leadership role with full P&L ownership, responsible for the strategic direction, delivery excellence, and operational performance of managed cloud services across multi-cloud platforms (SCP, AWS, Azure, GCP). This role leads cross-functional teams—including CloudOps, SecOps, DataOps, and DevOps—and builds strong partnerships with hyperscalers and technology partners. The ideal candidate drives innovation, ensures cost-effective and compliant service delivery, develops talent, and aligns services to evolving client needs and market demands. You will work closely with executive leadership, customers, and cross-functional product, engineering, and sales teams to ensure we are delivering high-performance, cost-effective, scalable, and secure cloud services. The ideal candidate brings a strong background in cloud infrastructure and operations, a strategic and business-oriented mindset, and a passion for building and leading high-performing teams. This is an onsite position based in Ridgefield Park, NJ.
Responsibilities
Leadership & Strategic Execution
Own the P&L for the managed cloud services business, ensuring revenue growth, profitability, and operational excellence
Develop and execute a future-proof strategy for managed cloud services aligned to market trends, client needs, and innovation opportunities
Lead a multi-disciplinary team and foster a culture of accountability, agility, and continuous improvement
Build partnerships with hyperscalers, ISVs, and ecosystem players to enhance value delivery and joint go-to-market efforts
Collaborate with executive leadership to define and deliver new service offerings
Service Delivery & Operational Excellence
Direct end-to-end delivery and operations across Samsung Cloud Platform (SCP), AWS, Azure, and GCP
Ensure high availability, scalability, security, and cost efficiency across cloud workloads
Implement DevOps, SRE, and automation-driven operating models to drive consistency and speed
Monitor SLAs, KPIs, and service health metrics to maintain transparency and exceed client expectations
Lead regulatory and security compliance efforts (SOC2, ISO, HIPAA, etc.)
Strategic Partnership & Operational Management
Lead strategic partnerships to enhance service capabilities and co-develop joint offerings with cloud technology partners
Manage budgeting, forecasting, and service cost-effectiveness through collaborative planning
Drive cost efficiency and innovation without compromising service quality
Collaborate with finance, procurement, and business units to support partner-aligned cloud initiatives and measurable value realization
Capability & Talent Development
Attract, retain, and develop top talent across cloud engineering, operations, and architecture functions
Build internal capabilities through structured training, knowledge sharing, and mentoring
Promote a high-performance team culture with cross-regional collaboration, especially with counterparts in Korea HQ
Lead internal stakeholder and client conversations as a trusted advisor for cloud operations and transformation
Qualifications
12+ years of experience in IT infrastructure and operations, with at least 5 years in cloud services leadership roles
Proven track record of owning and driving P&L performance for cloud or managed services portfolios
Deep expertise in multi-cloud environments (AWS, Azure, GCP) and hybrid architectures
Strong background in DevOps/SRE principles, automation, and infrastructure as code (IaC)
Demonstrated success in building scalable service delivery and operations teams in global or matrixed organizations
Experience leading strategic partnerships with hyperscalers, ISVs, or cloud ecosystem players
Strong understanding of security and compliance standards (SOC2, ISO, HIPAA, etc.)
Business acumen to translate technical operations into measurable business value and client impact
Excellent executive communication, people leadership, and stakeholder engagement skills
Must be eligible to work in the US for any employer without restrictions
Must be able and willing to work onsite in Ridgefield Park, NJ
Must be able to travel for business up to 25%
Benefits
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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Ready to make your application Please do read through the description at least once before clicking on Apply. Join to apply for the
Head of Managed Cloud Infrastructure Services
role at
Samsung SDS America
Company Overview Samsung SDS America (SDSA), the IT and innovation hub of Samsung, delivers innovative cloud, AI, digital logistics, cybersecurity, and enterprise solutions to transform the way businesses work and operate. We serve Fortune 500 companies across industries and are driving digital transformation with cutting-edge technologies and trusted services.
Position Summary Samsung SDS America is seeking a Head of Cloud Infrastructure Managed Services. This is a senior leadership role with full P&L ownership, responsible for the strategic direction, delivery excellence, and operational performance of managed cloud services across multi-cloud platforms (SCP, AWS, Azure, GCP). This role leads cross-functional teams—including CloudOps, SecOps, DataOps, and DevOps—and builds strong partnerships with hyperscalers and technology partners. The ideal candidate drives innovation, ensures cost-effective and compliant service delivery, develops talent, and aligns services to evolving client needs and market demands. You will work closely with executive leadership, customers, and cross-functional product, engineering, and sales teams to ensure we are delivering high-performance, cost-effective, scalable, and secure cloud services. The ideal candidate brings a strong background in cloud infrastructure and operations, a strategic and business-oriented mindset, and a passion for building and leading high-performing teams. This is an onsite position based in Ridgefield Park, NJ.
Responsibilities
Leadership & Strategic Execution
Own the P&L for the managed cloud services business, ensuring revenue growth, profitability, and operational excellence
Develop and execute a future-proof strategy for managed cloud services aligned to market trends, client needs, and innovation opportunities
Lead a multi-disciplinary team and foster a culture of accountability, agility, and continuous improvement
Build partnerships with hyperscalers, ISVs, and ecosystem players to enhance value delivery and joint go-to-market efforts
Collaborate with executive leadership to define and deliver new service offerings
Service Delivery & Operational Excellence
Direct end-to-end delivery and operations across Samsung Cloud Platform (SCP), AWS, Azure, and GCP
Ensure high availability, scalability, security, and cost efficiency across cloud workloads
Implement DevOps, SRE, and automation-driven operating models to drive consistency and speed
Monitor SLAs, KPIs, and service health metrics to maintain transparency and exceed client expectations
Lead regulatory and security compliance efforts (SOC2, ISO, HIPAA, etc.)
Strategic Partnership & Operational Management
Lead strategic partnerships to enhance service capabilities and co-develop joint offerings with cloud technology partners
Manage budgeting, forecasting, and service cost-effectiveness through collaborative planning
Drive cost efficiency and innovation without compromising service quality
Collaborate with finance, procurement, and business units to support partner-aligned cloud initiatives and measurable value realization
Capability & Talent Development
Attract, retain, and develop top talent across cloud engineering, operations, and architecture functions
Build internal capabilities through structured training, knowledge sharing, and mentoring
Promote a high-performance team culture with cross-regional collaboration, especially with counterparts in Korea HQ
Lead internal stakeholder and client conversations as a trusted advisor for cloud operations and transformation
Qualifications
12+ years of experience in IT infrastructure and operations, with at least 5 years in cloud services leadership roles
Proven track record of owning and driving P&L performance for cloud or managed services portfolios
Deep expertise in multi-cloud environments (AWS, Azure, GCP) and hybrid architectures
Strong background in DevOps/SRE principles, automation, and infrastructure as code (IaC)
Demonstrated success in building scalable service delivery and operations teams in global or matrixed organizations
Experience leading strategic partnerships with hyperscalers, ISVs, or cloud ecosystem players
Strong understanding of security and compliance standards (SOC2, ISO, HIPAA, etc.)
Business acumen to translate technical operations into measurable business value and client impact
Excellent executive communication, people leadership, and stakeholder engagement skills
Must be eligible to work in the US for any employer without restrictions
Must be able and willing to work onsite in Ridgefield Park, NJ
Must be able to travel for business up to 25%
Benefits
Top-notch medical, dental, vision and prescription coverage
Wellness program
Parental leave
401K match and savings plan
Flexible spending accounts
Life insurance
Paid Holidays
Paid Time off
Additional benefits
Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law. We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
#J-18808-Ljbffr