Overjet
Overview
Before applying for this role, please read the following information about this opportunity found below. Join to apply for the
SMB Customer Success Manager
role at
OVERJET .
Lead the Future of Dentistry. OVERJET is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. As Overjet grows rapidly, so will you. There’s no better place to accelerate your career. Come join us!
The Role We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients and small-sized DSOs, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.
Responsibilities
Manage a high volume of SMB dental accounts, ensuring successful adoption and ongoing value delivery
Lead quarterly business reviews, offering strategic insights and identifying growth opportunities
Use customer data to design and execute plans that boost product usage and ROI
Collaborate with Marketing on case studies to showcase success and strengthen brand loyalty
Serve as a product expert, addressing customer needs and proactively identifying opportunities. Gather and communicate customer feedback and feature requests to the Product team
Create and execute save plans based on customer health indicators and feedback
Build and share repeatable processes and resources to support team scalability. Partner with Operations to develop automation that supports efficient SMB account management
Champion the "total office" approach by engaging all dental office staff members
Drive account growth through expansion and upsell of new modules and features
Work with leadership to shape the future of SMB Customer Success at Overjet
Qualifications
3+ years of experience in customer success in B2B SaaS required with significant experience owning a high volume book of business
Excellent communication and interpersonal skills
Exceptional organizational skills
Excitement to learn about artificial intelligence and dentistry
Strong work ethic to achieve results in a high-growth startup environment
Must be able to work out of one of our geo hubs—NYC, Boston, San Mateo, or Salt Lake City—on Tuesdays and Wednesdays, with East Coast hubs as our preference for this position.
Experience in dental or healthcare is a plus but not required
Why Overjet?
Competitive Compensation and Equity
Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend
Our Hybrid Workplace We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Excellence: We set ambitious goals and strive for excellence.
Velocity: We focus, act with urgency, and deliver results.
Ownership: We take ownership, dive deep and solve problems.
Win-win: We play to win, setting ourselves and our customers up for success.
Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
Honored as one of the 2025 Best Places to Work by Built In
2024 Best Places to Work by Built In
Named one of the TIME Best Inventions of 2024
Recognized in Newsweek’s Most Loved Workplaces in America 2024
Won the Dental Health category at the Digital Health Awards 2024
Recognized as one of the Top Startups of 2023 by LinkedIn
Named one of the 2023 World’s Most Innovative Companies by Fast Company
Included on the definitive 2022 Forbes AI 50
Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don\'t meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr
Before applying for this role, please read the following information about this opportunity found below. Join to apply for the
SMB Customer Success Manager
role at
OVERJET .
Lead the Future of Dentistry. OVERJET is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. As Overjet grows rapidly, so will you. There’s no better place to accelerate your career. Come join us!
The Role We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients and small-sized DSOs, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.
Responsibilities
Manage a high volume of SMB dental accounts, ensuring successful adoption and ongoing value delivery
Lead quarterly business reviews, offering strategic insights and identifying growth opportunities
Use customer data to design and execute plans that boost product usage and ROI
Collaborate with Marketing on case studies to showcase success and strengthen brand loyalty
Serve as a product expert, addressing customer needs and proactively identifying opportunities. Gather and communicate customer feedback and feature requests to the Product team
Create and execute save plans based on customer health indicators and feedback
Build and share repeatable processes and resources to support team scalability. Partner with Operations to develop automation that supports efficient SMB account management
Champion the "total office" approach by engaging all dental office staff members
Drive account growth through expansion and upsell of new modules and features
Work with leadership to shape the future of SMB Customer Success at Overjet
Qualifications
3+ years of experience in customer success in B2B SaaS required with significant experience owning a high volume book of business
Excellent communication and interpersonal skills
Exceptional organizational skills
Excitement to learn about artificial intelligence and dentistry
Strong work ethic to achieve results in a high-growth startup environment
Must be able to work out of one of our geo hubs—NYC, Boston, San Mateo, or Salt Lake City—on Tuesdays and Wednesdays, with East Coast hubs as our preference for this position.
Experience in dental or healthcare is a plus but not required
Why Overjet?
Competitive Compensation and Equity
Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend
Our Hybrid Workplace We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week. Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Excellence: We set ambitious goals and strive for excellence.
Velocity: We focus, act with urgency, and deliver results.
Ownership: We take ownership, dive deep and solve problems.
Win-win: We play to win, setting ourselves and our customers up for success.
Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
Honored as one of the 2025 Best Places to Work by Built In
2024 Best Places to Work by Built In
Named one of the TIME Best Inventions of 2024
Recognized in Newsweek’s Most Loved Workplaces in America 2024
Won the Dental Health category at the Digital Health Awards 2024
Recognized as one of the Top Startups of 2023 by LinkedIn
Named one of the 2023 World’s Most Innovative Companies by Fast Company
Included on the definitive 2022 Forbes AI 50
Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don\'t meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr