Hawthorne Residential Partners
UKG System Analyst
The UKG System Analyst is responsible for the effective operation of the company's Human Resources Management software UKG, including employee data, security/system administration, compliance reporting, time & labor management, payroll, benefits administration, recruiting, onboarding and performance management. This individual is responsible for the administration, detailed analysis, support and maintenance of our core HRIS and supporting applications. The UKG System Analyst oversees the UKG system and any HR implementation(s) and projects, leads and contributes to process enhancements while working closely with all of HR to initiate, execute, and finalize projects according to deadlines. This role also supports the company's initiative to develop a culture of positive team member relations and engagement. Essential functions and responsibilities include: Set up and manage security roles and access permissions. Provide system training to HR users on functionalities and new features. Develop and maintain work/process flows, procedures, guidelines and documentation. Develop and maintain a change control/management process and documentation for UKG. Provide technical support for UKG including researching and resolving system needs, issues and unexpected results or process flaws. Escalate issues as needed with vendor to attain resolution of issue. Support UKG upgrades, patches, testing, and other technical projects as assigned. Support development and maintenance of system set up, tables, business rules, and workflows, including year-end system updates. Troubleshoot and resolve issues related to system functionality or transactional work. Coordinate resolution with appropriate parties. Responsible for auditing and maintaining data integrity. Fulfill ad hoc and recurring data and reporting requests from internal management and HR team utilizing standard reports and custom reports through UKG Business Intelligence (IBM Cognos Analytics) to include daily employee changes, turnover, quarterly payroll audits, performance reports and other HR reports as assigned. Updates employee data in UKG as needed. Support all HR compliance reporting to include Year-End payroll, W-2's, annual 5500's, OSHA 300 reporting, Workers Compensation and HR audits. Perform User Acceptance Testing (UAT) as necessary. Notify affected users of technical or known issues in a timely manner. Recommend system design changes and upgrades based on product availability, efficiency of current system and user needs. Participate in projects that streamline current HR processes and continually identify opportunities for increased efficiency and effectiveness. Communicate any changes to impacted areas. Participate in HR systems-related projects, as needed. Perform other duties as assigned. Knowledge, skills, and abilities required include: Strong organizational skills and attention to detail. Strong administrative skills, with the ability to follow up and work on multiple projects simultaneously. Demonstrated ability to work with people at all levels of the organization required; tactful, mature, flexible, caring. Experience with HRIS systems and high comfort with the effective use of technology. Process improvement mindset required. Ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with human resources standards, practices, policies, procedures, regulations, or government law. Ability to maintain confidentiality. Problem-solving skills including root cause analysis and 'out of the box' thinking required. Knowledge of HR processes, including employee life cycle, and compliance matters. Ability to translate functional business requirements into technical specifications. Process focused with experience creating and maintaining process documentation for end-users. High sense of urgency when completing assigned projects. Exceptional project management skills with the ability to meet tight deadlines. Hours of work: 8:00am/8:30am to 5:00pm/5:30pm Monday through Friday. Schedule may vary. Extended hours may be required during peak periods to meet business needs. Hybrid work position. Experience as an HRIS Analyst handling all aspects of system delivery and support of integrated HR technology is required. UKG/UltiPro experience required to include all modules, system configuration, security, business rules, and workflows. Must have experience with SFTP transfer files and API's. Experience creating and editing reports in UKG Business Intelligence is required, including Event Studio. WFM timekeeping module experience helpful. Bachelor's degree or equivalent experience in Human Resources, Information technology, Business or Organizational Development preferred. PHR/SPHR or SHRM-CP Certification preferred but not required. Must be able to perform the physical functions of the position, which may include but are not limited to: ability to effectively communicate with team members, supervisors, vendors and service providers. Must be able to see, hear, talk, sit, stand, walk, reach, climb, stoop, kneel and crouch. Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds as needed. Must be able to communicate effectively both verbally and in written form with Senior Leadership team, Controller, Community Managers, Regional Managers, corporate team members and outside vendors. Must be able to work in a general office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some overnight travel may be required to attend company sponsored events such as conferences, training events, road shows etc. Drug testing and background screening required. Must complete online pre-employment assessment. Ability to read, write and verbally communicate in English. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Advanced knowledge of mathematics required. Ability to apply mathematical concepts to practical situations. Ability to calculate interest, fractions, percentages, and ratios. Advanced knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel and Microsoft Power Point required. Experience using HRIS systems required; experience with UltiPro/UKG HRIS system and applicable modules required. Dress, grooming and personal cleanliness standards contribute to the business image of Hawthorne Residential Partners. During business hours or when representing the company, employees are expected to present a clean, neat and tasteful appearance.
The UKG System Analyst is responsible for the effective operation of the company's Human Resources Management software UKG, including employee data, security/system administration, compliance reporting, time & labor management, payroll, benefits administration, recruiting, onboarding and performance management. This individual is responsible for the administration, detailed analysis, support and maintenance of our core HRIS and supporting applications. The UKG System Analyst oversees the UKG system and any HR implementation(s) and projects, leads and contributes to process enhancements while working closely with all of HR to initiate, execute, and finalize projects according to deadlines. This role also supports the company's initiative to develop a culture of positive team member relations and engagement. Essential functions and responsibilities include: Set up and manage security roles and access permissions. Provide system training to HR users on functionalities and new features. Develop and maintain work/process flows, procedures, guidelines and documentation. Develop and maintain a change control/management process and documentation for UKG. Provide technical support for UKG including researching and resolving system needs, issues and unexpected results or process flaws. Escalate issues as needed with vendor to attain resolution of issue. Support UKG upgrades, patches, testing, and other technical projects as assigned. Support development and maintenance of system set up, tables, business rules, and workflows, including year-end system updates. Troubleshoot and resolve issues related to system functionality or transactional work. Coordinate resolution with appropriate parties. Responsible for auditing and maintaining data integrity. Fulfill ad hoc and recurring data and reporting requests from internal management and HR team utilizing standard reports and custom reports through UKG Business Intelligence (IBM Cognos Analytics) to include daily employee changes, turnover, quarterly payroll audits, performance reports and other HR reports as assigned. Updates employee data in UKG as needed. Support all HR compliance reporting to include Year-End payroll, W-2's, annual 5500's, OSHA 300 reporting, Workers Compensation and HR audits. Perform User Acceptance Testing (UAT) as necessary. Notify affected users of technical or known issues in a timely manner. Recommend system design changes and upgrades based on product availability, efficiency of current system and user needs. Participate in projects that streamline current HR processes and continually identify opportunities for increased efficiency and effectiveness. Communicate any changes to impacted areas. Participate in HR systems-related projects, as needed. Perform other duties as assigned. Knowledge, skills, and abilities required include: Strong organizational skills and attention to detail. Strong administrative skills, with the ability to follow up and work on multiple projects simultaneously. Demonstrated ability to work with people at all levels of the organization required; tactful, mature, flexible, caring. Experience with HRIS systems and high comfort with the effective use of technology. Process improvement mindset required. Ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with human resources standards, practices, policies, procedures, regulations, or government law. Ability to maintain confidentiality. Problem-solving skills including root cause analysis and 'out of the box' thinking required. Knowledge of HR processes, including employee life cycle, and compliance matters. Ability to translate functional business requirements into technical specifications. Process focused with experience creating and maintaining process documentation for end-users. High sense of urgency when completing assigned projects. Exceptional project management skills with the ability to meet tight deadlines. Hours of work: 8:00am/8:30am to 5:00pm/5:30pm Monday through Friday. Schedule may vary. Extended hours may be required during peak periods to meet business needs. Hybrid work position. Experience as an HRIS Analyst handling all aspects of system delivery and support of integrated HR technology is required. UKG/UltiPro experience required to include all modules, system configuration, security, business rules, and workflows. Must have experience with SFTP transfer files and API's. Experience creating and editing reports in UKG Business Intelligence is required, including Event Studio. WFM timekeeping module experience helpful. Bachelor's degree or equivalent experience in Human Resources, Information technology, Business or Organizational Development preferred. PHR/SPHR or SHRM-CP Certification preferred but not required. Must be able to perform the physical functions of the position, which may include but are not limited to: ability to effectively communicate with team members, supervisors, vendors and service providers. Must be able to see, hear, talk, sit, stand, walk, reach, climb, stoop, kneel and crouch. Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds as needed. Must be able to communicate effectively both verbally and in written form with Senior Leadership team, Controller, Community Managers, Regional Managers, corporate team members and outside vendors. Must be able to work in a general office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some overnight travel may be required to attend company sponsored events such as conferences, training events, road shows etc. Drug testing and background screening required. Must complete online pre-employment assessment. Ability to read, write and verbally communicate in English. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Advanced knowledge of mathematics required. Ability to apply mathematical concepts to practical situations. Ability to calculate interest, fractions, percentages, and ratios. Advanced knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel and Microsoft Power Point required. Experience using HRIS systems required; experience with UltiPro/UKG HRIS system and applicable modules required. Dress, grooming and personal cleanliness standards contribute to the business image of Hawthorne Residential Partners. During business hours or when representing the company, employees are expected to present a clean, neat and tasteful appearance.