Sila
Customer Service Coordinator
About Ainsley
Ainsley Heating & Cooling has been serving Northeastern Ohio for over 44 years! Ainsley has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobsHelping team members with side tasks
Maintain customer database
Provide
BEST IN CLASS
customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase "customer first" was practiced daily
Experience with Service Titan system is a bonus
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
Job Type: Full-time
Salary: $14-$16 per hour
Benefits:
401(k)401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday and rotational Saturday and Overtime
Ability to commute/relocate:
Reliable commute to Trumball County daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Expected hours: No less than 40 per week
$14 - $16 an hour
About Ainsley
Ainsley Heating & Cooling has been serving Northeastern Ohio for over 44 years! Ainsley has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobsHelping team members with side tasks
Maintain customer database
Provide
BEST IN CLASS
customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase "customer first" was practiced daily
Experience with Service Titan system is a bonus
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
Job Type: Full-time
Salary: $14-$16 per hour
Benefits:
401(k)401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday and rotational Saturday and Overtime
Ability to commute/relocate:
Reliable commute to Trumball County daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Expected hours: No less than 40 per week
$14 - $16 an hour