Florida State Jobs
Distributed Computer Systems Analyst - 37001049
This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and asset management. Specific duties and responsibilities include: Resolve user-reported problems as expertise permits using available tools and following procedures. Log, track, route, escalate, and respond to all service requests using standard service desk software. Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance. Research new technologies relevant to your duties regarding emerging products or services. Analyze, troubleshoot, and correct individual and office network connectivity problems. Communicate with program area staff to create/modify file share folders. Assist with the cross-training of service desk desktop support staff. Perform other related tasks as requested. Attendance is an essential function of the position. Required knowledge, skills, and abilities: Knowledge of computer operations, hardware, procedures, and systems Skilled in the use of computer devices, printers, and scanners Working knowledge of a range of diagnostic utilities Application support experience Strong understanding of the organization Excellent written, oral, and interpersonal skills Keen attention to detail Highly self-motivated and directed Ability to absorb new ideas and concepts quickly Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working both independently and in a team-oriented, collaborative environment Very strong customer service orientation Ability to maintain a valid driver's license Minimum qualifications: Knowledge/work experience with computer hardware, procedures, asset management, file share permissions, and systems Knowledge/work experience providing technical assistance on software, printers, and data bases Knowledge/work experience in setting up new or existing computer equipment Valid driver's license Preferred qualifications: Two years working in a desktop support environment Pay: $47,349.96 Our organization and mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. How you will grow: DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. CompTIA A+, Security+, Network+ Certified Information Systems Security Professional (CISSP) PMP; ScrumMaster Florida Certified Public Manager (CPM) GISP (Certified GIS Professional) Microsoft Certified DevOps Engineer, Azure Solutions Architect Oracle Certified Professional Florida Certified Contract Manager (FCCM) Florida Certified Contract Negotiator (FCCN) Where you will work: Tallahassee, Florida's capital city, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida's Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career. The benefits of working for the State of Florida: Annual and sick leave benefits Nine paid holidays and one personal holiday each year State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Retirement plan options, including employer contributions Tuition waivers Special notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_VeteransPreference@dep.state.fl.us HR_Recruitment@FloridaDEP.gov The State of Florida is an equal opportunity employer/affirmative action employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
This position is responsible for providing second-level desktop support and problem resolution to local and remote users, as well as technical assistance regarding software, hardware, communications, printers, databases, and asset management. Specific duties and responsibilities include: Resolve user-reported problems as expertise permits using available tools and following procedures. Log, track, route, escalate, and respond to all service requests using standard service desk software. Set up new or existing computer equipment, manage computer accounts, and assist with all other equipment maintenance. Research new technologies relevant to your duties regarding emerging products or services. Analyze, troubleshoot, and correct individual and office network connectivity problems. Communicate with program area staff to create/modify file share folders. Assist with the cross-training of service desk desktop support staff. Perform other related tasks as requested. Attendance is an essential function of the position. Required knowledge, skills, and abilities: Knowledge of computer operations, hardware, procedures, and systems Skilled in the use of computer devices, printers, and scanners Working knowledge of a range of diagnostic utilities Application support experience Strong understanding of the organization Excellent written, oral, and interpersonal skills Keen attention to detail Highly self-motivated and directed Ability to absorb new ideas and concepts quickly Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working both independently and in a team-oriented, collaborative environment Very strong customer service orientation Ability to maintain a valid driver's license Minimum qualifications: Knowledge/work experience with computer hardware, procedures, asset management, file share permissions, and systems Knowledge/work experience providing technical assistance on software, printers, and data bases Knowledge/work experience in setting up new or existing computer equipment Valid driver's license Preferred qualifications: Two years working in a desktop support environment Pay: $47,349.96 Our organization and mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. How you will grow: DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies. CompTIA A+, Security+, Network+ Certified Information Systems Security Professional (CISSP) PMP; ScrumMaster Florida Certified Public Manager (CPM) GISP (Certified GIS Professional) Microsoft Certified DevOps Engineer, Azure Solutions Architect Oracle Certified Professional Florida Certified Contract Manager (FCCM) Florida Certified Contract Negotiator (FCCN) Where you will work: Tallahassee, Florida's capital city, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida's Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career. The benefits of working for the State of Florida: Annual and sick leave benefits Nine paid holidays and one personal holiday each year State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Retirement plan options, including employer contributions Tuition waivers Special notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_VeteransPreference@dep.state.fl.us HR_Recruitment@FloridaDEP.gov The State of Florida is an equal opportunity employer/affirmative action employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a drug-free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.