Manager Business Development Technical Direction

Job Description Responsible for developing business opportunities, managing client relationships, and ensuring excellent service delivery while driving revenue growth and customer satisfaction. Key Responsibilities: Business Development Management: Identify and pursue new business opportunities Develop and implement strategic business plans Generate leads and convert them into long-term clients Create and present business proposals Meet or exceed sales targets and revenue goals Service Management: Oversee service delivery and customer support operations Ensure high standards of customer service Develop and implement service improvement initiatives Monitor and analyze service metrics Handle escalated customer issues Team Leadership: Manage and mentor business development and service teams Set performance goals and conduct regular evaluations Provide training and development opportunities Foster a customer-centric culture Qualifications: Qualifications Required Qualifications: Bachelor's degree in Business, Marketing, or related field 5+ years of business development experience 3+ years of service management experience Proven track record in sales and account management Skills Required: Strong leadership and team management abilities Excellent communication and interpersonal skills Strategic planning and analytical capabilities Problem-solving and decision-making skills Proficiency in CRM systems and MS Office Preferred Qualifications: MBA or relevant advanced degree Industry-specific certifications Experience with service optimization tools Additional Information Working Conditions: Full-time position Some travel required (15-25%) As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. #J-18808-Ljbffr